AMERICAN SYSTEMS

Customer Service Representative

AMERICAN SYSTEMS •
Millington, TN 38053In-Person
Education, Government & Non-Profit
Less than 5 years of experience
2 weeks ago
Job Overview by Ladders

Qualifications

  • Eligible for Secret Clearance (U.S. Citizenship required for security clearance)
  • 4 years of customer service experience, or 3 years with an Associate's degree, or 2 years with a Bachelor's degree
  • Ability to thrive in a fast-paced environment with night and weekend availability
  • Typing speed of at least 30 words per minute
  • Bilingual candidates (Spanish) are encouraged to apply.

Responsibilities

  • Act as the initial contact for Military Sailors and their families seeking support.
  • Investigate and resolve customer inquiries across multiple communication channels.
  • Utilize various software applications and resources for effective support.
  • Accurately enter information into systems and complete transactions.
  • Receive training on military programs to deliver informed support to customers.
  • Pursue growth opportunities for advancement within the call center operations.

Benefits

  • Comprehensive healthcare benefits
  • Paid leave policies
  • Retirement plans
  • Variety of insurance programs
  • Educational and training assistance
Full Job Description
Overview
Responsibilities
  • Act as the first step in a multi-tiered support to Military Sailors and their families.
  • Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications channels.
  • Utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources.
  • Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately.
  • Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad.
  • Work towards opportunities for growth as many agents have been hand selected for Shift Supervisors and/or assigned to Specified Teams within the call center based on skill levels.
Qualifications
  • Secret Clearance Eligible (U.S. Citizenship Required for the purposes of obtaining/holding a U.S. security clearance)
  • Four (4) years27 experience, or three (3) years with Associates degree, or two (2) years with Bachelor27s degree related experience in customer service and responding to requests for information
  • The ability to work in a fast-paced environment with the flexibility to work nights and weekends
  • The ability to type at least 30 WPM
  • Spanish speakers please apply!
Pay Transparency StatementAMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $0.00/Yr. - USD $999,999.99/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.

About AMERICAN SYSTEMS

AMERICAN SYSTEMS is a government IT solutions provider. The Company provides solutions in national security, healthcare, and public sector markets. Its services include acquisition and lifecycle support, enterprise IT, healthcare IT, intelligence analysis, and training and simulation. The Company's customers include the Department of Defense, Department of State, Department of Justice, and Department of Homeland Security. AMERICAN SYSTEMS was founded in 1975 and is headquartered in Chantilly, Virginia.
Learn more about AMERICAN SYSTEMS
Size
1,500 employees
Industry
Information Technology
Founded
1975
* Ladders Estimates

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