Qualifications

• 5+ years experience in manufacturing simulation or similar field
• Strong technical support background with customer-oriented mindset
• Proficiency in creating documentation, tutorials, and training materials
• Experience conducting customer training and workshops
• Capable of independently managing projects and service tasks
• Excellent communication skills for interaction with diverse stakeholders
• Ability to analyze and improve simulation applications

Responsibilities

• Provide technical support and application guidance for manufacturing simulation products in a global context.
• Deliver helpdesk support via various channels to address and resolve customer inquiries and issues.
• Create engaging application examples and comprehensive training documentation to enhance user experience.
• Conduct tailored training courses to meet specific customer needs effectively.
• Manage and execute service projects autonomously with minimal supervision.
• Document product issues meticulously and collaborate with product development and sales teams.
• Drive product enhancements by providing actionable feedback from customer interactions and support analysis.

Benefits

• Flexible working hours to promote work-life balance
• Opportunities for professional development and training
• Supportive and collaborative team environment
• Chance to work on cutting-edge simulation software
• Exposure to international clients and diverse projects