Job Summary:The Junior Application Engineer is an early-career technical role responsible for supporting day-to-day application operations at a customer location in the Seattle area. This position serves as the first line of technical support during standard business hours and works closely with customer stakeholders and internal teams to triage and resolve application-related issues.
The role focuses on operational support, incident handling, service request fulfillment, basic change activities, reporting, and documentation. More complex technical issues are escalated to the remote G+D Application Support team and R&D for advanced troubleshooting and resolution.
This is a primarily onsite role (5 days per week) at the customer location.
Qualifications:Education and Experience- Bachelor's degree in Computer Science, Information Technology, Engineering, or related technical field or equivalent practical experience
- 0-2 years of relevant experience in application support, IT operations, or similar technical environment
(Internships, academic projects, or lab environments acceptable) - Hands-on familiarity with Linux environments (basic shell navigation, reading logs, file manipulation, common commands)
- Basic SQL knowledge for simple queries and troubleshooting
- Exposure to scripting or automation concepts (Bash, Python, etc.) preferred but not required
- Familiarity with monitoring or log analysis tools (e.g., Splunk, Kibana, Grafana) is a plus
- Basic understanding of ITIL or service management concepts is beneficial
Knowledge Skills and Abilities- Strong willingness to learn and develop technical skills
- Ability to communicate clearly and professionally in a customer-facing onsite environment
- Foundational troubleshooting skills for software and application issues
- Ability to follow established procedures, work instructions, and operational guidelines
- Good organizational skills and attention to detail
- Analytical thinking and structured problem-solving approach
- Ability to prioritize tasks in a fast-paced operational environment
- Team-oriented mindset with strong collaboration skills
- Basic understanding of software systems (applications, logs, services, configuration files)
- Ability to quickly learn new tools, technologies, and customer environments
- Fluent written and spoken English
Essential Functions:- Work primarily onsite at the customer location, serving as the first point of contact for application-related issues during business hours (5 days/week)
- Triage and handle service requests, incidents, and basic change activities
- Perform routine operational health checks and monitoring activities
- Assist in generating and maintaining operational and performance reports
- Execute basic installation and configuration tasks following predefined procedures
- Document troubleshooting steps, findings, and operational activities accurately
- Escalate complex or recurring issues to remote support or R&D teams
- Support adherence to service-level agreements (SLAs) and operational processes
- Communicate status updates and escalate risks to the Customer Service Manager as appropriate
- Contribute to improvements in documentation, runbooks, and operational procedures
- Follow company security policies, data protection standards, and customer compliance requirements
- Participate in structured knowledge-sharing and onboarding activities
This position offers a competitve salary of $71,000-$90,000 along with annual bonus eligibility and a comprehensive benefits package, including medical, dental, vision, paid time off and holidays, 401(k) with match, disability and life insurance, flexible spending accounts, commuter benefits, education assistance, pet insurance, legal services, and more. 
