Parker Hannifin

Customer Service Account Admin II (SSO Division - Location: Irvine, CA)

Parker Hannifin • $72K — $121K *
Irvine, CA 92620In-Person
Aerospace & Defense
Less than 5 years of experience
Reposted 1 month ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business Administration or Business Intelligence preferred; 2+ years of related customer support or contract administration experience.
  • Preferred experience in aerospace and/or manufacturing, familiar with warranty and maintenance agreements.
  • Strong analytical and problem-solving skills.
  • Self-starter, capable of completing tasks independently and quickly.
  • Knowledge of continuous improvement principles and their practical applications.
  • Proficient in standard business applications and specialized data systems like EDI or MRP.
  • Ability to interpret policies, contracts, and communicate effectively with various stakeholders.

Responsibilities

  • Evaluate customer performance requirements and on-time delivery schedules.
  • Create and maintain KPI charts to monitor division performance.
  • Monitor and assign cases within Sales Force for efficient resolution.
  • Ensure accuracy in sales order entries and account data, preparing relevant reports.
  • Investigate and resolve customer complaints and warranty claims through data analysis.
  • Coordinate with technical and quality teams to address relevant issues.
  • Analyze data to propose changes aimed at improving service efficiency.

Benefits

  • Comprehensive medical, dental, and vision coverage with competitive premiums.
  • 401(k) plan with company matching contributions up to 5%.
  • Defined-contribution retirement plan with an annual contribution of 3% of pay.
  • Career development opportunities and tuition reimbursement.
  • Paid parental leave and disability programs at no cost to employees.
  • Additional benefits like identity protection and financial planning assistance available at competitive rates.
Full Job Description
Customer Service Account Admin II (SSO Division - Location: Irvine, CA)

Position Summary

Responsible for customer experience actions to achieve division business objectives and to meet customer performance expectations. Responsible for monitoring KPIs and creating reporting to drive customer experience. Manages customer inquiries for the centralized team to ensure the fastest time to resolve customer inquiries.

SCOPE/SUPERVISION AND INTERACTION:

_____ Has Direct Reports __X__ Does Not Have Direct Reports

Essential Functions:
  • Evaluates customer performance requirements and OT delivery schedules.
  • Creates and maintains KPI charts to monitor division performance. Work with cross functional teams to drive improvement.
  • Help monitor and assign Sales Force cases.
  • Ensures the accuracy of sales order entry data and backlog information by monitoring customer accounts and preparing reports (i.e. backlog, shipped not invoiced, and contract hold).
  • Investigates and resolves claims or complaints by collecting and analyzing information. Review warranty claims and process ATRs, Credits, TAT penalties.
  • Coordinates with relevant functions on technical and/or quality issues.
  • Resolves customer complaints concerning invoices or billing discrepancies; researches account histories to assist in collection activities.
  • Recommends actions by analyzing and interpreting data and making comparative analysis. Analyzes and proposes changes in methods and/or procedures to improve efficiency and the quality of service.

Qualifications:
  • Bachelor's degree (BA) (Business Administration or Business Intelligence preferred) which has provided both theoretical and practical knowledge in the field. Demonstrated ability to perform the essential functions of the job typically acquired through two or more years of directly related experience in customer support or contract administration.
  • Aerospace and/or manufacturing experience preferred. Knowledge of warranty and maintenance agreements, industry practices, regulations, and policies. Knowledge of legal and regulatory requirements related to the aerospace industry and government procurement, if applicable.
  • Outstanding analytical and problem-solving skills
  • Self-starter able to independently complete tasks accurately and quickly
  • Knowledge of and ability to effectively apply implement continuous improvement principles and techniques.
  • Proficient with standard business application software and specialized data analysis or materials systems (e.g., electronic data interface (EDI) or manufacturing resource planning (MRP) systems).
  • Ability to work on a variety of problems of moderate scope and complexity where analysis of the situation or data requires thorough identification of factors and analysis of impact; work within general work objectives; evaluate alternative solutions that may require coordination across multiple teams.
  • Ability to read, analyze, and interpret policies and contracts or agreements, and recommend changes to procedures.
  • Ability to respond to inquiries or complaints from customers, regulatory agencies, or members of the business community.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to effectively communicate and present information to team members, team leaders, and customers.

This position is subject to meeting U.S. export compliance and/or U.S Government contracting citizenship eligibility requirements.

Drug-Free Workplace

In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.

Pay, Benefits, Work Schedule

Competitive Compensation
  • Pay Range: $72650 to $121050 annually
  • Participation in Annual Incentive Program
Benefit & Retirement Plans

Parker offers competitive benefit programs, including:
  • Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
  • 401(k) Plan with company matching contributions at 100% of the first 5% of pay.
  • Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.
  • Career development and tuition reimbursement.
  • Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
  • Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
  • Paid Time Off and Company-Paid Holidays.

About Parker Hannifin

Parker Hannifin is a diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of commercial, mobile, industrial, and aerospace markets. They are also demonstrating how their interconnected portfolio of motion and control technologies is critical to enabling a cleaner and sustainable world.

Parker Hannifin Careers

Join the vibrant team at Parker Hannifin, a global leader in motion and control technologies, and be part of a company known for its innovative approach and commitment to excellence. At Parker Hannifin, we offer a wide range of job opportunities that allow professionals to advance their careers in an environment that fosters growth, leadership, and diversity.

Work You’ll Do

At Parker Hannifin, every position contributes to our mission of solving the world’s greatest engineering challenges. Our team is composed of highly skilled professionals dedicated to pushing the boundaries of technology and innovation. Whether you are looking for a full-time position, an internship, or a leadership role, Parker Hannifin has a place for you.

Innovate and Lead

Embrace the opportunity to lead projects that redefine industry standards. Parker Hannifin is at the forefront of technological innovation, and our employees are the driving force behind our success. With a culture that values diversity and creative problem-solving, you will work alongside some of the brightest minds in the industry.

Grow Your Career

Parker Hannifin is committed to the professional growth of our employees. With comprehensive training programs and a focus on career development, we ensure that our team members have the resources they need to succeed. Our commitment to professional development is matched by our dedication to promoting from within, providing a clear path for career advancement.

Be Part of a Great Team

Our team at Parker Hannifin is our greatest asset. We pride ourselves on a culture that promotes teamwork, respect, and collaboration. With a global network of professionals, the opportunities for networking and cross-functional collaboration are vast. Join us and be part of a team that is making a difference in the world.

Benefits and Culture

Parker Hannifin offers a competitive benefits package that supports the health, well-being, and financial security of our employees and their families. From health insurance to retirement plans, we provide the benefits that help you live a healthier and more secure life. Our inclusive culture encourages involvement and offers various channels for employees to express their ideas and insights.

Explore Job Opportunities

Are you ready to take the next step in your career? Explore the exciting job opportunities at Parker Hannifin. From engineering to marketing, and from sales to customer service, we have positions that match a wide range of skills and interests. - **Search Parker Hannifin Jobs**: Find open positions that align with your skills and career goals. We are continuously hiring and looking for new talent to join our dynamic team. - **Prepare Your Application**: Tailor your resume and prepare for your interview with us. Show us how your experience and skills make you the perfect fit for Parker Hannifin. - **Internship Programs**: Gain hands-on experience and build your professional network through our internship programs. These opportunities are designed to give you a solid foundation in your chosen field.

Stay Connected

- **Join Our Team**: Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. - **Career Development**: Engage in ongoing learning and development programs to enhance your skills and boost your career prospects. - **Job Alert Emails**: Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Parker Hannifin. At Parker Hannifin, we are not just offering jobs; we are offering careers that make a global impact. Join us and be part of a legacy of leadership, innovation, and diversity.
Learn more about Parker Hannifin
Size
54,640 employees
Market Cap
$37.5 billion
Industry
Manufacturing & Automotive
Net Income
$1.4 billion
Founded
1918
5 Year Trend
+5.7%
Revenue
$13.5 billion
NASDAQ
PH
* Ladders Estimates

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