Arrow Electronics

Customer Sales Specialist

Arrow Electronics • $74K — $91K *
Huntsville, AL 35810In-Person
Enterprise Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Intermediate skills in Microsoft Excel and Office Suite required
  • Detail-oriented with strong organizational and time-management abilities
  • Entry-level position for candidates with relevant work experience or formal training
  • Ability to identify and assess problems and make decisions using standard procedures
  • Inside sales experience is a plus
  • Knowledge of the electronics industry is a plus
  • Eligibility for an export license or be a U.S. Person is required.

Responsibilities

  • Provide expert customer service and sales support to internal and external teams
  • Maintain performance expectations to enhance company positioning
  • Handle complex discrepancies and recommend solutions to internal staff
  • Involved in improving KPIs, particularly on-time delivery and quality issues
  • Manage the Order to Invoice Process with accuracy using Excel data
  • Support the sales team with timely responses to inquiries
  • Assist with branch service requests, including RMAs and FQRs.

Benefits

  • Medical, Dental, and Vision Insurance
  • 401k with matching contributions
  • Short-Term and Long-Term Disability Insurance
  • Health Savings Account (HSA) and Health Reimbursement Account (HRA) options
  • Paid Time Off including sick leave, holidays, and vacation
  • Tuition Reimbursement
  • Growth Opportunities
  • Potential for hybrid work arrangement after initial onboarding.
Full Job Description
Position:
Customer Sales Specialist
Job Description:

What You'll Be Doing:
  • Provide expert internal and external customer service and sales support to the Inside Sales Team and outside service provider (OSP) engagements.
  • Assist in maintaining performance expectations further to enhance Arrow's position within each customer and supplier.
  • Will handle more complex discrepancies, interfacing directly with OSPs, and recommend solutions and action plans to internal sales team staff.
  • Heavily involved with positive KPI improvement, including on-time delivery (OTD) and minimizing quality issues with the warehouse.
    Responsible for the Order to Invoice Process, including but not limited to Direct expedites with test houses (OSPs) and the ability to manipulate and manage account-specific backlog reports with test houses. This includes pulling data, utilizing Excel, and ensuring responses are received back in a timely manner.
  • Completing Work Orders (WOs) in Oracle, including managing delivery documents to test houses (where applicable). Managed outbound orders for end customers with great accuracy and attention to detail.
  • Support sales team with direct sales contact, ensuring quick and complete follow-through on inquiries from sales, test house, and end customers.
  • Handle and assist with branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), and FQR (Field Quality Request) where necessary.


What Are We Looking For:
  • Has developed knowledge and skills through formal training or considerable work experience. Entry-level often for those with work experience in the skill area
    Works within established procedures with a moderate degree of supervision
  • Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions
  • Detail oriented, organized and excellent time-management skills
  • Intermediate Microsoft Excel and Microsoft Office Suite skills are required
  • New hires are expected to be in person for the initial 2-3 weeks of onboarding; once this period is completed, the employee will then move to hybrid (3 days in office, 2 remote)
  • Inside sales experience is a plus
  • Knowledge of the electronics industry is a plus


Work Arrangement

Hybrid: 3 days in office/ 2 days work from home

What's In It For You:

At Arrow, financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans and a solid benefits package.
  • Medical, Dental, Vision Insurance
  • 401k, With Matching Contributions
  • Short-Term/Long-Term Disability Insurance
  • Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
  • Paid Time Off (including sick, holiday, vacation, etc.)
  • Tuition Reimbursement
  • Growth Opportunities
  • And more!


This role will perform work covered by International Traffic in Arms Regulations. Viable candidates for this position must be eligible for an export license or be a U.S Person (which includes but is not limited to U.S. citizens or nationals, lawful permanent residents, refugees, and asylees)

Annual Hiring Range/Hourly Rate:

$35.96 - $43.95

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:
US-NY-Purchase, New York (Westchester Ave)

Time Type:
Full time
Job Category:
Business Support

All Arrow job postings are for existing job vacancies. We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

About Arrow Electronics

Arrow Electronics distributes a range of electronic components and enterprise computing products, services, and solutions to industrial and commercial users worldwide. The company operates in two segments, Global components, and global enterprise computing solutions. The global components segment offers semiconductor products and related services. It provides passive, electromechanical, and interconnect products comprising capacitors, resistors, potentiometers, power supplies, relays, switches, and connectors, as well as computing, memory, and other products. The Global Enterprise Computing Solutions segment offers enterprise and midrange computing products, services, and solutions to value-added resellers. It also offers access infrastructure, security, and virtualization software solutions, as well as midrange servers, storage, and software solutions. In addition, the company provides materials planning, design services, programming and assembly services, inventory management, and a suite of online supply chain tools. Its customers include the manufacturers of consumer and industrial equipment, telecommunication products, automotive and transportation, aerospace and defense, scientific and medical devices, and computer and office products.

Arrow Electronics Careers

Join the dynamic team at Arrow Electronics, a global leader in electronic components and computing solutions, where innovation meets real-world applications. At Arrow, we are committed to fostering a culture of growth and leadership, making it an ideal place for professionals seeking to advance their careers in technology.

Work You’ll Do

At Arrow Electronics, you will collaborate with some of the brightest minds in the industry, driving innovation and transformation in the global technology landscape. Our team members are at the forefront of developing solutions that shape the future of how we live and work.

Lead with Innovation and Expertise

Arrow Electronics stands at the intersection of innovative technology solutions and robust industry expertise. Our professionals lead the way in delivering cutting-edge solutions that make a difference. With a focus on sustainable technology and smart solutions, Arrow is uniquely positioned to lead digital transformations.

Join Our Global Team

Being part of Arrow Electronics means being part of a global network of over 18,000 professionals dedicated to redefining what’s possible. We offer job opportunities across a wide range of functions, from engineering to marketing, all united by a common goal of innovation and excellence.

Explore Career Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Arrow Electronics offers a variety of career paths to help you achieve your professional goals. Our commitment to diversity and inclusive culture ensures that every team member can thrive.

Professional Growth and Development

Arrow Electronics is deeply invested in the professional growth of its team members. With comprehensive benefits, diversity training, and leadership development programs, we provide the tools and resources necessary for career advancement and personal development.

Innovative Work Environment

Our work environment encourages creativity and out-of-the-box thinking. At Arrow, you will have the opportunity to engage in projects that push the boundaries of technology and make a tangible impact on the world.

Networking and Mentorship

Arrow Electronics values the power of networking and mentorship. By joining our team, you will connect with industry leaders and gain insights that can propel your career forward. Our collaborative culture fosters learning and sharing of ideas across all levels of the company.

Apply Today

Ready to take the next step in your career? Explore the job opportunities at Arrow Electronics and find the position that matches your skills and passions. Prepare your resume, sharpen your interview skills, and get ready to join a team that values professionalism and innovation.

Stay Connected

Keep up to date with the latest from Arrow Electronics by following our careers blog. Gain insider perspectives, career tips, and industry-leading insights that you can apply to your professional life.

Join Arrow Electronics—where careers soar and innovation drives success.

Learn more about Arrow Electronics
Size
20,700 employees
Market Cap
$6.3 billion
Industry
Consumer Technology
Net Income
$584.4 million
Founded
1935
5 Year Trend
+8%
Revenue
$28.6 billion
NASDAQ
ARW
* Ladders Estimates

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