Lithia Motors Inc

Customer Retention & Sales Consultant

Lithia Motors Inc$48K — $158K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of automotive sales or customer service experience preferred
  • Strong interpersonal and relationship-building capabilities
  • Self-motivated with effective follow-up techniques
  • Ability to manage multiple customer interactions independently
  • Professional demeanor with a customer-first mindset
  • Proficiency in CRM tools and computer systems

Responsibilities

  • Build relationships with current and prospective Audi customers
  • Assist customers with vehicle sales and lease renewals
  • Follow up on leads and customer inquiries
  • Identify opportunities for vehicle upgrades and trade-ins
  • Provide exceptional customer experiences to encourage repeat business
  • Maintain accurate records of customer interactions and CRM data
  • Achieve individual sales and customer retention targets

Benefits

  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability Insurance
  • Paid Life Insurance
  • 401(k) Retirement Plan with company match
  • Employee Stock Purchase Plan
  • Access to training through Lithia Learning Center
  • Discounts on vehicle purchases
  • Participation in wellness programs
Full Job Description
Dealership:
L0756 Audi Calabasas

Audi Calabasas

Customer Retention & Sales Consultant

Turn Relationships Into Sales. Build Loyalty for a Luxury Brand.

Compensation

  • Competitive base pay plus commission and performance bonuses
  • Unlimited earning potential based on customer retention and sales performance


Position Schedule

  • Full-time
  • 5-day work week
  • Rotating schedule including evenings, weekends, and holidays


What We're Looking For

In this role, you will build relationships with current and prospective Audi customers, assist with vehicle sales and lease renewals, follow up on leads, and identify upgrade and trade-in opportunities. You'll provide exceptional customer experience while generating repeat business, maintaining CRM activity, and achieving customer retention and sales goals.

  • Previous automotive sales, BDC, customer retention, or customer service experience preferred
  • Strong communication and relationship-building skills
  • Self-motivated with excellent follow-up habits
  • Ability to work independently while managing multiple customer opportunities
  • Professional appearance and customer-first attitude
  • CRM and computer proficiency


We offer the best-in-class industry benefits:

  • Competitive pay
  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs


High School graduate or equivalent, 18 years or older required. We are a drug-free workplace.

The California annual pay range for this position is $48,200.00 - $158,700.00. This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes Individual Payable Gross, and Individual Units Sold, Manufacturer Approvability. Actual pay offered may vary depending on skills, experience, job-related knowledge, and location. And a variety of other benefits.

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