Role Scope- Own reliability for named customer workloads: their clusters, their SLAs, their escalations.
- Debug across the full stack, hardware to fabric to scheduler, when a training run degrades.
- Run customer-facing incident communication with technical depth and no spin.
- Turn recurring customer pain into engineering fixes with the production teams.
What We're Looking ForThe below is a starting point. We always make space for exceptional people, so if you don't fit this role exactly, tell us where you would.- You've supported large-scale compute customers (HPC, cloud, or AI labs) at a technical level.
- You debug distributed systems methodically across layers you don't own.
- You've written incident updates customers trusted more after reading.
- You push internal teams to fix causes, not symptoms, and follow up until they do.
- Bonus: GPU training workloads. InfiniBand or RoCE. Slurm or Kubernetes. NCCL debugging.
We are committed to pay equity and transparency.
