The Customer Quality Engineer serves as the primary liaison for all customer-facing quality matters, ensuring compliance with customer requirements and driving resolution of product and process issues. This role manages audits, oversees part qualification, and leads problem-solving initiatives to prevent quality escapes. By partnering with cross-functional teams, the Customer Quality Engineer supports operational excellence, maintains strong customer relationships, and ensures achievement of quality scorecards and performance objectives.
Essential Duties and Responsibilities:- Responsible for managing customer quality issues.
- Defines and implements production part qualification requirements as a function of their thorough understanding of the Customer quality requirements.
- Reports into Site Quality Head and supports operations team to understand Customer requirements.
- Responsible for managing customer audits, scheduling, leading, follow up and closure on all audit actions.
- First point of contact for customer compliance, product quality, and process quality issues - expected to partner with Manufacturing, various Engineering teams, Purchasing, Supply Chain, Sales, and Operations management.
Specific responsibilities include meeting/exceeding all goals and objectives for:- Customer Quality Scorecards.
- Customer QMS & technical audits and action plan completion.
- Customer reported defects - effectively manage 8Ds and meet all cycle-time metrics.
- Effectively interface with Customer to notify material purge/recalls & problems.
- Drive problem solving (8D) on all negatively impactful quality escapes to Customer.
- Create various presentations and action plans to meet Customer & UCT communication needs.
Other Duties:- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Knowledge, Skills and Abilities:- Demonstrate skills in preventive quality methods and compliance, statistical data analysis, critical thinking, structured problem solving (8D), the use of metrics to identify opportunities, and business process improvement.
- Demonstrate the skills in managing customer quality issues, experience in setting up product and process quality control for equipment assembly line.
- Knowledge of regulatory and compliance, experience in product, process and system audit.
- Strong communication, leadership, & management skills.
Educational/Certification Requirement:- Minimum of a Master's degree in Engineering or equivalent technical discipline is required, Mechanical engineering background is a plus.
- Registered ISO 9001 auditor with experience a plus.
Work Experience:- 1+ years of experience in Functional management, compliance Engineering, Operations, Quality or Reliability.
- Experience in quality and manufacturing systems, business process improvement tools, and problem solving.
- Experience with the ISO 9001 standard is required.
- Experience managing critical customer communications.
- Experience with Lean, 6S, zero defect manufacturing processes, inspection methods and tools.
Physical Demands and Working Conditions: Work Environment:- Works in a manufacturing environment.
Physical Demands:- Work may require the ability to lift 10-20 pounds infrequently. Ability to talk on phone and use computer for extended periods of time may be required.
Environmental Exposure:- May involve exposure to moderate noise levels from printers, faxes, computers, etc.
