PPG Industries

Customer Quality Engineer

PPG Industries • $70K — $95K *
Oak Creek, WI 53154In-Person
Manufacturing & Automotive
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Engineering, Quality, or related technical field or equivalent experience.
  • Experience in technical development, customer quality, manufacturing quality, or automotive engineering.
  • Knowledge of problem-solving methodologies and quality tools.
  • Ability to manage multiple priorities in a fast-paced, customer-focused environment.
  • Comfortable leading cross-functional teams and fostering a collaborative atmosphere.
  • Strong judgment and decision-making skills, especially in customer-facing scenarios.

Responsibilities

  • Lead resolution of customer quality issues and ensure QMS compliance.
  • Manage customer claims, ensuring timely responses and comprehensive investigations.
  • Act as escalation point for critical customer issues and support satisfaction.
  • Understand and document customer-specific requirements for internal processes.
  • Oversee customer feedback processes and validate effectiveness of corrective actions.
  • Facilitate structured problem-solving activities using recognized methodologies.
  • Coordinate cross-functional investigations of non-conformances and implement preventative actions.

Benefits

  • Opportunities for professional growth and development.
  • Collaborative work environment with cross-functional teams.
  • Engagement in continuous improvement initiatives.
  • Flexibility for office and manufacturing floor work.
  • Travel opportunities (10-15%) to customer or supplier locations.
Full Job Description
The Customer Quality Engineer (CQE) is responsible for ensuring customer quality requirements are met and for leading the resolution of customer quality issues across the product lifecycle. This role serves as the primary quality liaison between customers and internal cross-functional teams, driving root cause analysis, corrective actions, and continuous improvement initiatives. The CQE plays a critical role in maintaining customer satisfaction, compliance with quality standards, and sustained product and process performance.

Essential Job Responsibilities

Customer Quality & Issue Management
  • Lead customer quality issue resolution, including driving compliance to our QMS and utilization of ETQ and owning final response and closure of RCA.
  • Manage customer claims, quality concerns and complaints by ensuring timely containment, RCA, PA verification, response and closure.
  • Act as the escalation point for high-severity or critical customer issues, internal or external, to support overall customer satisfaction.
  • Ensure all customer-specific requirements are clearly understood, documented, and integrated into internal processes and represent voice of customer for related MOC.
  • Serve as the gatekeeper in Customer Feedback (ETQ) process, with authority to review, accept, prioritize, and close customer quality requests, including validation of root cause completion and effectiveness, authorize the implementation and verification of corrective action countermeasures, ensuring actions are effectively executed, validated, and sustained to resolve customer quality issues.


Root Cause Analysis & Corrective Action
  • Lead structured problem-solving activities using recognized methodologies or customer specific required methodologies (e.g., 8D, 5 Whys, Fishbone, Is Is Not).
  • Coordinate cross-functional teams to investigate internal and external non-conformances.
  • Ensure root causes are evidence-based and corrective and preventative actions address systemic failure modes.
  • Ensure corrective and preventive actions are implemented with the highest sense of urgency and focused to be robust, effective, and sustainably implemented, including for similar technologies or processes.
  • In collaboration with the regional cluster quality leader, ensure that RCA findings are shared with applicable PPG sites for lesson learned to ensure risk of similar occurrence is properly addressed at other PPG locations.

Customer Communication & Relationship Management
  • Serve as the primary point of contact for customer quality issues in the field and represents PPG professionally during customer reviews, meetings, and audits.
  • Provide clear, timely, and professional communication regarding issue status, risks, and resolution plans to manage customer expectations during investigations, escalations, and recovery activities
  • Build and sustain collaborative working relationships with customer plant leadership as well as engineering organizations who support quality and production processes.
  • Proactively identify potential quality risks and coordinate preventive actions aligned with the PPG plant quality management system.

Quality Systems, Standards & Audits
  • Promote compliance with applicable quality management system requirements, including customer-specific requirements (CSRs) and IATF standards and PPG internal standards(APQP, FMEA, LPA).
  • Lead customer specific audits with support of QA manager for customers in escalation status.
  • Drive continuous improvement initiatives to reduce complaint rates and improve overall quality performance using a data drive approach.
  • Partner with Manufacturing, Process Engineering, Supply Chain, Sales, Planning, Technical Laboratories, and Customer Service teams to resolve issues and implement improvements to continuously improve customer satisfaction as reported on customer scorecards.
  • Support packaging, handling, storage, logistics, and transportation quality initiatives as required.


Key Performance Indicators (KPIs)
  • Number and severity of customer complaints
  • Repeat complaint rate
  • Timeliness and effectiveness of root cause analysis and corrective actions
  • Open and past-due customer action items
  • Customer satisfaction feedback and performance scorecards


Required Qualifications
  • Bachelor's degree in Engineering, Quality, or a related technical discipline, or equivalent experience.
  • Experience in technical development, customer quality, manufacturing quality, or automotive engineering.
  • Demonstrated knowledge of problem-solving methodologies and quality tools.
  • Ability to manage multiple priorities in a fast-paced, customer-focused environment.
  • The person who will be successful in this role is comfortable driving cross-functional teams without direct authority while creating an atmosphere of collaboration, respect, and a continuous improvement.
  • Strong judgment and decision making skills, with the ability to evaluate data, assess risk, and make sound, timely decisions in a customer facing environment.


Preferred Qualifications
  • Automotive industry and coatings experience.
  • Working knowledge of IATF 16949.
  • Experience supporting customer and third-party audits.


Working Conditions & Travel
  • Office and manufacturing floor environment.
  • 10-15% travel may be required to customer or supplier locations.

About PPG Industries

PPG Industrial Coatings is a global supplier of paints, coatings, optical products, and building materials. They have been pioneering in complete solutions focused on technology and quality in the industrial market.

PPG Industries Careers

Join the vibrant team at PPG Industries, a leader in diversified coatings and specialty materials, where innovation thrives and career growth is fostered. At PPG Industries, we are committed to providing a dynamic work environment that encourages professional development and leadership.

Work You’ll Do

At PPG Industries, your work will directly contribute to the company's mission of protecting and beautifying the world. As part of our team, you will use your skills to advance coating technologies, collaborate on industry-leading projects, and help customers navigate their challenges in new and innovative ways.

Join Our Market-Leading Team

Become a part of a company where diversity and inclusion fuel our success. PPG Industries is home to a global team of professionals dedicated to operational excellence and innovative solutions. Here, you can lead in the marketplace by leveraging our industry expertise and global reach.

Innovative Work

Engage in work that makes a difference. PPG Industries is at the forefront of developing sustainable solutions that customers depend on to enhance their products and protect the environment. Our commitment to innovation is evident in every layer of our business, from research and development to marketing and sales.

Career Development

Future-proof your career at PPG Industries. We offer a wealth of job opportunities and paths to advancement, supported by comprehensive training and diversity programs. Whether you're seeking an internship, an entry-level position, or a leadership role, PPG provides the resources and support to help you succeed.

Be Part of a Great Team

Our culture is built on collaboration and respect, with a focus on achieving collective goals. At PPG Industries, you’ll work alongside talented individuals who share your passion for excellence and innovation. Together, we drive the industry forward, making an impact on a global scale.

Explore Job Opportunities

PPG Industries is hiring! Explore open positions that match your skills and interests. We look for passionate, curious, and solution-driven team players. From internships to full-time roles, each position offers a chance to thrive in a nurturing environment.

Stay Connected

Keep up to date with the latest career tips, industry insights, and company news—all from the people who work at PPG Industries. Personalize your experience by subscribing to job alert emails, tailored to your preferences and professional goals.

Networking and Professional Growth

Take advantage of PPG’s extensive networking opportunities. Connect with leaders and peers within the company through various platforms and events. Enhance your resume, prepare for your next interview, and build relationships that could shape the future of your career. At PPG Industries, we don’t just offer jobs—we offer careers filled with growth, support, and endless possibilities. Join us and be part of a company that values innovation, leadership, and a diverse and inclusive workplace.
Learn more about PPG Industries
Size
49,300 employees
Market Cap
$29.5 billion
Industry
Food & Beverages
Net Income
$1 billion
Founded
1983
5 Year Trend
+3.3%
Revenue
$13.8 billion
NASDAQ
PPG
* Ladders Estimates

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