Avery Dennison

Customer Quality Engineer

Avery Dennison$72K — $107K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in engineering or related field required.
  • Ability to lead problem-solving processes is essential.
  • 2+ years of experience in Quality or Engineering for a manufacturer, including internships and co-ops.
  • Must be capable of managing multiple claims simultaneously.
  • Strong customer service skills, with effective written and verbal communication.

Responsibilities

  • Act as the primary customer contact for material-related quality issues.
  • Collect and document information on quality complaints via email and phone.
  • Follow established processes to determine issue origins, whether internal or external.
  • Test materials against specifications and recommend solutions for non-compliance.
  • Utilize problem-solving methods to uncover issues beyond standard testing.
  • Collaborate with various teams to gather information for problem resolution.

Benefits

  • Comprehensive health insurance package offered.
  • Opportunities for professional development and continuous learning.
  • Employee wellness programs available.
  • Flexible working arrangements may be possible.
  • Potential for bonuses based on performance.
Full Job Description
Job Description

The Customer Quality Engineer (internally called Material Quality Consultant), primarily serves as the customer's point of contact for material-related quality complaints and works to ensure issues encountered by customers are resolved. Material-related quality problems can occur anywhere within the product's supply chain, from supplier through to end-users. The Customer Quality Engineer establishes the problem statement for each complaint and works to solve the current customer problem:
  • Interacts with the customer via email and telephone to collect and record information relating to quality issues and disposition of material.
  • Follows standard work processes to discern whether or not the issue results from Avery Dennison's processes or is an issue at the Customer or Supplier level.
  • Tests affected material against established specifications and provides diagnosis/recommendations for purchased products testing outside of quality specifications or having poor performing characteristics.
  • Uses problem solving methods to identify and resolve issues that are not revealed as a result of the testing standard work processes.
  • Interacts as needed with Sales, Technical Team, Analytical Lab, R&D, Technical Leads, Customer Service (ACs and SCs), site resources, and divisional technical resources to obtain information pertinent to understanding and resolving customer quality issues.


Qualifications
  • Bachelor's Degree in engineering or related field required.
  • Ability to lead problem solving process is required.
  • 2+ years of work experience in Quality or Engineering for a manufacturer (Internships and Co-ops included)
  • Ability to handle multiple tasks - the role requires that you will be working on multiple claims at the same time.
  • Strong customer service skills - written, verbal and telephone communication skills.


Additional Information

The salary range for this position is $72000 - $107,500/ year. The hiring base salary range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidate's relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool. Avery Dennison reserves the right to modify this information at any time, subject to applicable law.

Videos To Watch
https://www.youtube.com/watch?v=TPkhKzwYzMg

About Avery Dennison

Avery Dennison Corporation (Avery Dennison), is engaged in the production of pressure-sensitive materials, and a variety of tickets, tags, labels other converted products, and office and consumer products through embossing, printing, stamping and die-cutting. The Company operates in two segments: Pressure-sensitive Materials and Retail Branding and Information Solutions. In addition to its reportable segments, the Company has other specialty converting businesses comprised of Vancive Medical Technologies (Vancive) and Designed and Engineered Solutions (DES). Some are sold by the Company in converted form as printable media, tapes and reflective sheeting. In July 2013, Avery Dennison Corp completed the sale of its Office and Consumer Products and Designed and Engineered Solutions businesses to CCL Industries Inc.

Avery Dennison Careers

Join the vibrant team at Avery Dennison, a global leader in materials science and manufacturing, where innovation and leadership drive us forward. This is an unparalleled opportunity to become part of a company that thrives on diversity, professional growth, and cutting-edge technology. Work You’ll Do At Avery Dennison, we offer job opportunities that allow you to collaborate with some of the brightest minds in the industry. Our team is dedicated to excellence and pushing the boundaries of what's possible. Engage in work that transforms industries and enhances everyday lives through our innovative products. Lead in a Unique Market Position Avery Dennison stands at the forefront of material science, providing you with a unique position in the marketplace. Here, you can lead projects that merge technology, sustainability, and creative solutions to meet the evolving needs of our global clients. Join Our Diverse and Inclusive Team We pride ourselves on fostering an inclusive culture where diversity is celebrated, and every voice is heard. With over 30,000 dedicated professionals worldwide, Avery Dennison is where you can connect with a global network, enhancing your professional and personal growth. Innovative Work Environment Dive into a role where innovation is at the core of everything we do. Avery Dennison is committed to maintaining a culture of continuous improvement and cutting-edge solutions that anticipate market needs. Career Development and Benefits Avery Dennison is committed to the professional development of its employees. We support your career journey with extensive training programs, leadership development opportunities, and a commitment to promoting from within. Enjoy comprehensive benefits that support your lifestyle and well-being, from health to educational assistance, ensuring a balanced and fulfilling career path. Internship Programs Start your career with Avery Dennison’s internship programs. Gain invaluable industry experience, develop essential skills, and build your professional network. Our internships provide a robust foundation in our core business areas and foster a pathway to full-time employment. Explore Job Opportunities Whether you’re looking to advance your career or start a new chapter, Avery Dennison offers a range of positions across various functions. From engineering to marketing, our team is hiring individuals who are passionate, curious, and driven to excel. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for innovative, team-oriented, and solution-driven individuals. Explore the opportunities to take your career to the next level at Avery Dennison. Keep Up to Date Stay informed with career tips, industry insights, and company news—all from the people who work here. Avery Dennison is a place where your career can flourish, surrounded by supportive peers and forward-thinking leaders. Job Alert Emails Customize your subscription to receive job alerts and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities waiting for you at Avery Dennison. Avery Dennison is not just a workplace—it’s a terrain where your career aspirations become achievements. Join us in making a meaningful impact on society and your professional life.
Learn more about Avery Dennison
Size
36,000 employees
Market Cap
$14.5 billion
Industry
Net Income
$555.9 million
Founded
1935
5 Year Trend
+6.7%
Revenue
$6.9 billion
NASDAQ

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