Job Title: Customer Project Manager Classification: Exempt/Full Time Reports to: VP of Operations Location: Dallas Executive Airport Department: Production Schedule: Monday-Friday 8AM-4:30PM Job Role: • Serve as the primary point of contact for assigned customers, building and maintaining strong relationships. • Manage all customer communications regarding project status, timelines, and deliverables. • Ensure clear understanding of invoices, pricing, and scope of work with customers. • Address customer concerns promptly and professionally to maintain satisfaction and trust. • Prepare and manage accurate quotes for new projects, additional work, and change orders. • Validate pricing and scope with input from technical and financial teams. • Ensure quotes are aligned with company pricing structures and customer expectations. • Provide timely and transparent updates to customers regarding cost impacts of changes. • Monitor and track progress of projects from induction to completion, ensuring adherence to timelines. • Communicate proactively with customers regarding any delays, changes, or scheduling adjustments. • Collaborate with the Maintenance Manager and Crew Leads to coordinate work schedules and resource availability. • Support on-time delivery metrics by escalating issues and resolving obstacles early. • Follow established company standards for communication, documentation, and quoting practices. • Review work orders for accuracy before invoicing to avoid discrepancies. • Provide feedback to leadership on process improvements and operational efficiencies. • Participate in strategic initiatives aimed at enhancing customer experience and organizational design. • Communicate timelines and deliverable expectations with external vendors and internal departments. • Ensure alignment between maintenance, quality, scheduling, and purchasing teams. • Coordinate with finance to ensure accurate invoicing and timely collections. Required Education and Experience • Bachelor's degree in Business, Aviation Management, or related field preferred; equivalent experience accepted. • 3+ years in aviation customer service, project coordination, or maintenance support role. • Prior experience in quoting, estimating, or financial review within a technical service environment strongly preferred. • Exceptional communication and interpersonal skills with a strong customer focus. • High attention to detail and accuracy in documentation and invoicing. • Strong organizational and time-management skills with the ability to manage multiple priorities. • Proficiency in Microsoft Office Suite and familiarity with aviation maintenance tracking software (e.g., Corridor, CAMP, or similar). • Ability to work independently while influencing cross-functional teams. • Strong problem-solving skills and proactive approach to resolving issues. • Commitment to maintaining confidentiality and professional integrity. Physical Requirements: • Ability to lift, push, and pull up to 50lbs. • Ability to work in an aircraft hangar which at times may be hot, cold, dusty, or loud. Compensation: Pay Range: $90,000 annually Benefits: Highly subsidized family benefits. Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.