Vertiv Holdings Co.

Customer Product Quality Engineer

Vertiv Holdings Co. • $95K — $115K *
Austin, TX 78745In-Person
Manufacturing & Automotive
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • BA or BS in Engineering or Technical Field
  • 8+ years of professional engineering quality experience
  • Proven experience in Root Causes and Correct Actions with 8D or similar techniques
  • Exceptional written and verbal communication skills
  • Strong organizational, analytical, and interpersonal skills
  • Ability to multitask in a fast-paced environment
  • Proficiency in data analysis and performance metrics development
  • Experience generating reports using Excel and PowerPoint

Responsibilities

  • Develop and present 8D and Customer reports on issue investigations
  • Lead cross-functional teams in implementing corrective actions
  • Recommend remedial activities while leveraging automation and AI
  • Incorporate management system changes to drive continuous improvement
  • Escalate issues when timelines or quality commitments are at risk
  • Visit customers to document improvement needs and initiate corrective action
  • Create analytic reports to identify trends between factory performance and field issues

Benefits

  • Opportunities for professional development and continuous learning
  • Collaborative work environment with cross-functional teams
  • Access to advanced tools and technologies for process improvement
  • Flexibility with occasional travel for customer visits
  • Engagement with diverse and challenging projects in the engineering field
Full Job Description
Job Description

POSITION SUMMARY
  • Drive customer satisfaction and product field quality improvements. Interface with the customer to understand current issues, report performance metrics, and present 8D's. Organization cross functional teams to drive issue resolution utilizing discipline problem solving techniques. Minimize customer operational risk when field issues, defects, recalls, or performance degradation events occur.


RESPONSIBILITIES
  • Develop 8D and Customer reports on reported issues. Communicate internally and externally on outcomes of investigations. Work with internal teams, including Engineering, Service, Manufacturing/Operations, Sales, Offering Management, and Supplier Quality to resolve quality issues impacting customers.
  • Lead cross-functional teams to implement corrective actions through problem solving process. Evaluate completed corrective actions and ensure effectiveness of actions. Ensure root-cause analysis (RCA), corrective actions, and preventive actions (CAPA) are executed and tracked
  • Recommend appropriate remedial activities. Leverage automation and AI to mistake proof processes. Ensure rapid containment, clear communication, and structured resolution that maintains customer confidence and operational continuity.
  • Works with site team to incorporate management system and process changes to drive continuous improvement.
  • Escalate decisively when timelines, quality, or customer commitments are at risk.
  • Visit customers to proactively see installations and document improvement needs. Visit customers to understand the nature of the issue and get definite corrective action initiated in the organization.
  • Present reports to organization regarding Quality performance. Present status updates on various quality initiatives to business management.
  • Create analytic reporting using Use Excel, SQL, and Power BI. Identify top issues, trends, and correlation between factory performance and field issues.
  • Support Warranty administration as needed.
  • Capture lessons learned to improve future product launches and field readiness.

QUALIFICATIONS

Minimum Job Qualifications
  • BA or BS in Engineering or Technical Field
  • At least 8 years of professional engineering quality related experience.
  • Direct and relative experience conducting Root Causes and Correct Actions using 8D problem solving or similar techniques.
  • Excellent communication skills, both written and verbal
  • Excellent organizational, analytical and interpersonal skills
  • Ability to work and multi-task in a fast-paced environment
  • Proficient in data analysis; ability to develop performance metrics and goals based on product and process data.
  • Generate and present reports using Excel, PowerPoint and Vertiv system applications.
  • Knowledge of Failure Modes and Effects Analysis (FMEA)


Preferred Job Qualifications
  • Lean Six Sigma Green or Black Belt. DMAIC experience.
  • Experience with CNC machines, copper brazing, waterjet cutting, and leak testing.
  • Process evaluation and capability analysis - Six Sigma (DAMIC) experience a plus
  • Knowledge in electrical, mechanical and firmware design and development, reliability and test validation
  • Experience in product development cycle processes including production release, supplier qualification requirements, production qualification / validation processes and production testing.


PHYSICAL & ENVIRONMENTAL DEMANDS
  • Occasional kneeling, bending, stooping.
  • Ability to work around elevated temperatures.

TIME TRAVEL REQUIRED
  • 10-15%

About Vertiv Holdings Co.

Vertiv Holdings Co. is a global provider of critical digital infrastructure and continuity solutions. The company offers a broad range of products and services, including power management, thermal management, and IT infrastructure management. Vertiv serves customers in a variety of industries, including telecommunications, healthcare, and financial services. The company was founded in 2016 and is headquartered in Columbus, Ohio.
Learn more about Vertiv Holdings Co.
Size
20,000 employees
Market Cap
$7.4 billion
Industry
Manufacturing & Automotive
Net Income
-$183.6 million
Revenue
$4.3 billion
* Ladders Estimates

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