Advanced Micro Devices, Inc

Customer Operations Support Manager

Advanced Micro Devices, Inc • $110K — $130K *
San Jose, CA 95123In-Person
Enterprise Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Understanding of business strategy with a focus on process improvement
  • Strong problem-solving ability and solution implementation
  • Proficiency in writing executive-level communications
  • Excellent oral and presentation skills for operational discussions
  • Experience utilizing AI tools
  • Conflict management skills for internal and external situations
  • Proven track record in developing customer relationships
  • Strong analytical ability with cross-functional dependency management
  • Adaptability to deal with uncertainty
  • Advanced proficiency in Excel, PowerPoint, and Power BI
  • Robust knowledge of supply chain processes
  • Project management experience

Responsibilities

  • Review customer backlogs and resolve issues collaboratively with stakeholders
  • Manage business through all product lifecycle stages
  • Prevent inventory costs by effectively managing inventory and Days of Inventory (DOI)
  • Maintain demand vs supply profiles for AMD direct customers or distribution channels
  • Monitor consumption rates and ordering patterns for demand/supply analysis
  • Maintain revenue forecasting through effective understanding of forecasts
  • Identify and manage strategic relationships at multiple management levels
  • Drive critical projects and offer consultative advice to management
  • Collaborate with the team to share best practices and eliminate obstacles
  • Enhance organizational capability through self-development and adoption of new tools
  • Facilitate operational excellence and customer engagement
  • Lead implementations of new processes while collecting feedback
  • Conduct quarterly business reviews and operational meetings with customers
  • Provide support on operational issue resolution
  • Offer high-level understanding of business processes to support customer operations

Benefits

  • AMD benefits at a glance
Full Job Description
THE ROLE:

Customer Operations Account Manager is responsible for operations between AMD and its customers. They build strong and sustainable relationships at operational and managerial levels within both the Customer's and AMD's organization. The Customer Operations Account Manager leverages these relationships to manage expectations, improve operations, and resolve order, supply, delivery, forecast and other operational issues. They work to achieve organizational goals.

RESPONSIBILITIES:

  • Executes timely/ongoing review of customer backlogs and collaborates with stakeholders to resolve (e.g., factory, finance, sales, and customers)
  • Manages business through all stages of the product lifecycle (NPI, EOL)
  • Manages inventory and DOI (Days of Inventory) to prevent incurring inventory cost to AMD)
  • Manages Demand vs Supply profiles for AMD direct customers or distribution channels
  • Monitors the consumption rate and ordering patterns to perform standard demand/supply analysis
  • From forecast understanding and maintenance, effectively manages on-time revenue forecasting as assigned
  • Identify and manage key internal and external strategic relationships at multiple levels of management to ensure business continuitng
  • Drive projects and processes of identified importance within the organization and provide consultative advice to management, including business partners
  • Work collaboratively within the team to share best practices and remove obstacles for all
  • Develop self, adopt new tools and processes to achieve goals, create new ways to enhance the organization's capability
  • Enable effective and efficient service through operational excellence and customer collaboration
  • Provide leadership and collect feedback in the implementation of new processes in support of the strategy
  • Engage with customers through quarterly business reviews and operational meetings
  • Provide guidance and support on operational issue resolution
  • Support customer operations through a high-level understanding of business processes and procedures


QUALIFICATIONS/REQUIRED SKILLS:

  • Possess understanding of business strategy and the ability to identify areas for process improvement
  • Strong problem-solving skills and the ability to implement solution
  • Ability to write executive communications
  • Strong oral and presentation skills, and can discuss operational concepts with customer, management and team
  • Demonstrated use of AI Tools
  • Ability to manage conflict internally and externally
  • Experience in developing and strengthening customer relationships
  • Strong analytical skills required, with the ability to manage cross functional dependencies
  • Ability to deal with uncertainty
  • Strong Excel, PowerPoint and Power BI skills
  • Strong Supply Chain knowledge
  • Project management experience


EDUCATION:
  • Bachelor's degree and/or equivalent industry-related experience


LOCATION:
  • San Jose, CA


This role is not eligible for visa sponsorship.

#LI-GW1

#LI-Hybrid

Benefits offered are described: AMD benefits at a glance.

About Advanced Micro Devices, Inc

Advanced Micro Devices, Inc. Careers

Join the innovative forefront of technology with a career at Advanced Micro Devices, Inc. (AMD), a leader in semiconductor development. As part of our global team, you will contribute to an organization renowned for its dedication to innovation, leadership, and diversity in the tech industry.

Work You’ll Do

At AMD, we offer job opportunities that push the boundaries of what is possible. Our team is composed of professionals who lead the way in microprocessor and graphics technology, driving industry standards and innovation. With AMD, you will be part of a culture that values growth and professional development, ensuring that every team member has the opportunity to excel.

Transform Your Career

AMD is not just about advancing technology, but also about advancing careers. Whether you are looking for an internship, a full-time position, or leadership roles, AMD provides the platform to propel your career to new heights. Our commitment to professional growth is matched by our dedication to diversity and inclusion, making AMD a place where everyone can thrive.

Innovative Work Environment

Join a team of over 12,000 dedicated professionals at the intersection of technology, industry expertise, and digital innovation. At AMD, you will work on groundbreaking projects that shape the future of computing and graphics. Our collaborative environment encourages networking and the sharing of ideas across teams and disciplines.

Career Development and Benefits

AMD is committed to the development of its employees. We offer robust training programs, including leadership development and diversity training, to ensure our team is equipped for both current challenges and future opportunities. Our benefits package is designed to support the well-being and financial security of our employees and their families.

Explore Job Opportunities

From engineering to marketing, AMD offers a range of career paths that cater to diverse skills and interests. Our hiring process is designed to be transparent and engaging, helping you to understand where you fit within our team and how you can contribute to our collective goals.

Stay Connected

Join Our Team Search open positions that match your skills and interest. We look for passionate, curious, creative, and solution-driven team players. Explore the opportunities to join a company that’s committed to your career growth and to innovation in the technology sector.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Advanced Micro Devices, Inc.

Interview and Resume Tips

Prepare for your future with AMD by accessing resources that help you craft your resume and excel in interviews. Our goal is to help you showcase your best professional self and align your skills with the needs of our dynamic team. At Advanced Micro Devices, Inc., we empower our employees to innovate, lead, and grow. Join us in driving the future of technology while building a rewarding and sustainable career.
Learn more about Advanced Micro Devices, Inc
Size
15,500 employees
Market Cap
$100.9 billion
Industry
Manufacturing & Automotive
Net Income
$2.4 billion
Founded
1969
5 Year Trend
+30.9%
Revenue
$9.7 billion
NASDAQ
AMD
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Advanced Micro Devices, Inc

More Enterprise Technology Jobs

Find similar Customer Operations Support Manager jobs:

NationwideSan Jose, CA