NCR Corporation

Customer Operations Leader (COL)

NCR Corporation$90K — $120K *
US-AnywhereRemote in Canada
Retail & Consumer Goods
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in Operations, leading multi-location and multi-country teams.
  • Strong grasp of Software and Hardware support in Canada's Convenience and Fuel Retail sector.
  • Demonstrated leadership with accountability and execution discipline.
  • Ability to analyze and present data to internal and external audiences.
  • Experience in contract negotiation and relationship management in a multinational setting.
  • Bachelor’s degree in a technical field; Master’s preferred.
  • Proven track record of converting customers into long-term partners.
  • Experience managing multiple accounts is preferred.
  • Willing to travel domestically and internationally.
  • Fluent in English and French.

Responsibilities

  • Serve as the main contact for Service and Solution delivery.
  • Foster strong relationships with customer leadership and various internal teams.
  • Provide operational leadership and technical expertise for profitable growth.
  • Lead regular customer review meetings to assess delivery and identify opportunities.
  • Drive performance based on KPIs and service effectiveness.
  • Monitor key metrics and customer feedback, developing action plans as needed.
  • Ensure accountability for the success of all services offered.
  • Support Sales efforts by identifying growth opportunities and utilizing sales resources.
  • Establish operational policies and best practices.

Benefits

  • Opportunities for professional growth and development.
  • Collaborative and supportive work environment.
  • Diverse and inclusive company culture.
  • Exposure to a wide range of international operations.
Full Job Description
Job title: Customer Operations Leader (COL)

Location: Quebec, Canada

Role Overview

We are seeking a Customer Operations Leader to own and lead end-to-end delivery execution for strategic customers accounts. This role is responsible for ensuring that all products and services - from order through delivery, deployment, production and decommissioning - are delivered successfully, profitably, and in line with customer expectations.

You will at as the primary operational partner for customer leadership while collaborating closely with NCRV Sales, Account Teams, Fulfillment, Supply Chain, SW maintenance and development, HW Support, and Professional Services organizations. This is a highly visible role that blends operational excellence, customer engagement, and strategic leadership across multi country accounts.

Key Responsibilities
  • Acting as a single point of contact for Service and Solution delivery, including, but not limited to ensuring proper entitlement, reporting, high level Software and Hardware solutions delivery, escalation handling and continues improvement
  • Build and maintain strong relationship with customer leadership, NCRV Sales and Delivery Teams, Accounting and Finance, Professional Services, SW Development and Maintenance teams
  • Provide operational leadership, technical and industry expertise to enable profitable growth across assigned customer accounts
  • Schedule and lead regular customer review meetings to assess delivery quality, address service issues, plan new product and service deployments, and identify new opportunities
  • Drive performance across critical KPI's, service delivery and overall effectiveness
  • Monitor, analyze ad act on key performance metrics and customer feedback. Identify issues early and develop action plans, escalating to senior or executive leadership when required to ensure successful resolution
  • Maintain full visibility and accountability for the success of all services, including Software and Hardware related
  • Support Sales efforts by identifying growth opportunities, assisting with account intelligence, and engaging NCRV sales resources
  • Establish and enforce operational policies, procedures and best practices


Qualification and Experience
  • 5+ years of experience in Operations, with proven success leading multi-locations and multi country operations
  • Strong understanding of Software and Hardware support solutions within the Convenience and Fuel Retailer market in Canada
  • Demonstrated leadership capabilities with high accountability, organizational strength, and execution discipline
  • Proven ability to gather, analyze, and present data to both internal and external stakeholders
  • Experience negotiating contracts and managing customer relationships in a multinational environment
  • Bachelor's degree in a technical discipline (engineering or similar), Master's degree preferred
  • Proven ability to transform customers into long-term strategic partners
  • Experience managing responsibility for multiple accounts strongly preferred
  • Willingness to travel domestically and internationally
  • Fluency in English and French required

Offers of employment are conditional upon passage of screening criteria applicable to the job

About NCR Corporation

Radiant Systems, Inc. (Nasdaq: RADS) is a global provider of innovative technology to the hospitality and retail industries. For more than two decades, Radiant's point of sale hardware and software solutions have helped to redefine the consumer experience in more than 100,000 restaurants, retail stores, stadiums, parks, arenas, cinemas, convenience stores, fuel centers and other customer-service venues. Radiant has offices in North America, Europe, Asia and Australia.

NCR Corporation Careers

Join the dynamic team at NCR Corporation, a global leader in consumer transaction technologies, and be part of a company that's redefining the future of connected experiences. At NCR, we believe in fostering a culture of innovation and leadership, making it an ideal place for professionals looking to advance their careers in a vibrant, technology-driven environment.

Work You’ll Do

At NCR Corporation, you’ll have the opportunity to work alongside some of the brightest minds in the industry. Our team is committed to driving growth through innovation and strong leadership, ensuring that we stay ahead of the curve in a rapidly evolving digital landscape. Whether it’s improving consumer interactions, optimizing business processes, or developing the latest in financial technology, your work at NCR will have a lasting impact.

Explore Job Opportunities and Internships

NCR offers a variety of job opportunities and internships across multiple fields and disciplines. From software engineering to sales, customer support to marketing, our positions cater to a wide range of skills and professional interests. Our hiring process is designed to identify and nurture talent, focusing on diversity and the unique contributions of each team member.

Professional Growth and Development

Invest in your future with NCR’s unmatched benefits and career development programs. We provide extensive professional development, including leadership training, skills enhancement workshops, and networking opportunities that pave the way for career advancement. Our commitment to professional growth ensures that every employee has the resources and support they need to succeed.

Diversity and Inclusion

At NCR, we celebrate diversity and are committed to creating an inclusive environment where everyone is respected for their unique perspectives and contributions. Our diversity training programs are integral to our culture, helping us build a stronger, more cohesive team.

Benefits of Joining NCR

Being part of NCR means more than just having a job; it means being part of a community that values your well-being and professional growth. Our comprehensive benefits package includes health, dental, and vision insurance, employee wellness programs, and flexible working arrangements. We understand the importance of work-life balance and strive to provide our employees with an environment that supports both their professional and personal lives.

Stay Connected

Discover the exciting career opportunities at NCR Corporation by exploring our Jobs and Careers page. Tailor your job search with our easy-to-use filters and find the position that best matches your skills and interests. Prepare your resume, sharpen your interview skills, and get ready to embark on a rewarding journey with a company that values innovation and leadership.

Join Our Team

Ready to take the next step in your career? Search open positions at NCR Corporation, update your resume, and apply today. We are continuously looking for passionate, curious, and innovative team players who are ready to make a difference. Join us in shaping the future of connected experiences.

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Learn more about NCR Corporation
Size
38,000 employees
Market Cap
$3.1 billion
Industry
Net Income
-$79 million
Founded
1884
5 Year Trend
+1.8%
Revenue
$6.2 billion
NASDAQ

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