PepsiCo

Customer Logistics Analyst - Amazon & Mass Chain (SodaStream)

PepsiCo • $80K — $135K *
Purchase, NY 10577In-Person
Retail & Consumer Goods
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in supply chain management, operations or related field required
  • 5 to 7 years' experience in distribution/logistics and/or business process/systems analysis
  • Experience in distribution, fulfillment, manufacturing, supply planning and inventory management preferred, especially with Amazon
  • Broad understanding of warehouse business processes
  • Experience in Project Management, and RFP/RFQs is a plus
  • Proficiency in MS Office; Advanced Excel, PowerPoint, and Word
  • Experience with NetSuite ERP System preferred, Tableau/Power BI experience considered a plus

Responsibilities

  • Manage order fulfillment lifecycle ensuring accuracy and on-time delivery for key retailer accounts
  • Serve as the day-to-day Supply Chain liaison among various teams on strategic projects
  • Troubleshoot order lifecycle issues related to transport, integration, and routing
  • Develop strong relationships with internal and external stakeholders
  • Apply standard operating procedures for continuous improvement
  • Support sales and customer teams during promotions and new product launches
  • Collaborate to manage constraints and mitigate disruptions in supply chain

Benefits

  • Comprehensive benefits including Medical, Dental, Vision, and Disability
  • Paid time off including parental leave, vacation, sick leave, and bereavement
  • Defined Contribution Retirement Plan
  • Employee Assistance Program (EAP)
  • Insurance options such as Accident, Group Legal, and Life insurance
  • Performance-based bonuses
Full Job Description
Overview

We are looking for a Customer Logistics Analyst to join our SodaStream Supply Chain team. You will be responsible for managing and delivering best-in-class service to key retail customers by ensuring seamless execution across the order-to-delivery process. This role will work closely with Supply Chain, Planning, Sales and 3PL partners. The ideal candidate is action oriented, results focused, and with the ability to collaborate both internally and externally while making recommendations to improve service and performance while reducing cost with this critical customer base in the North American business.

This role is based in Purchase, NY or Pennsauken, NJ

Responsibilities

  • Manage order fulfilment lifecycle from order entry through delivery, ensuring accuracy and on-time performance for key Pure Play and Mass Chain retailer accounts (Amazon, Target, Walmart, Kohls, Staples, etc.) representing $130MM GSV
  • Serve as the Day-to-Day Supply Chain liaison (single point of contact) between Customer Accounts, SodaStream Sales team, and NA Supply Chain team (planning/logistics/VAS/order management) on key strategic projects/initiatives and supporting analytics that drive the supply chain service agenda
  • Ability to understand and troubleshoot order life cycle issues (e.g. transport, order flow, financial, integration, routing, etc.)
  • Develop strong working relationships across a broad span of cross-functional stakeholders both internally and externally to SodaStream to include: Local sales, Marketing, Finance, Local Supply Chain, and global team
  • Apply consistent standard operating procedures to drive continuous improvement
  • Partner with Sales and Customer Teams to support promotions, new product launches, and seasonal demand spikes
  • Collaborate with transportation, warehousing, supply and demand planning teams to proactively manage constraints and mitigate disruptions. Coordinate efforts with Supply Chain Planning Teams to ensure updated and accurate forecasts to increase fill rates and minimize OOS on assigned customers supporting the enablement of a traditional IBP process.
  • Support and lead weekly internal and external cross-functional meetings focusing on delivering key service metrics that support the overall customer business such as Fill Rate, On Time Delivery and order cycle time.
  • Enhance and evolve our standard communication venues, both internally to cross functional teams and externally with assigned customer contacts through effective creation of customer scorecards
  • Analyze data to identify trends, root causes, and opportunities for cost savings or service improvement
  • Ensure compliance with customer-specific requirements including EDI transactions, routing guides, delivery windows, labeling, EDI/API, retailer scorecards, etc.
  • Ownership of customer Chargebacks/Fines & Fees process end-to-end including reporting, analytics, disputing invalid fines, proactively identifying ways to mitigate future charges, partnering with our technology team to design novel solutions to both dispute and avoid charges
  • Participate in Supply Chain Team projects that drive initiatives to improve efficiency, cost-to-serve, and service performance for your customer accounts

Compensation and Benefits:
  • The expected compensation range for this position is between $80,700 - $135,100.
  • Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process.
  • Bonus based on performance and eligibility target payout is 5% of annual salary paid out annually.
  • Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
  • In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.


Qualifications

  • Bachelor's degree in supply chain management, operations or related field required
  • 5 to 7 years' experience in distribution/logistics and/or business process/systems analysis.
  • Experience with distribution, fulfillment, manufacturing, supply planning and inventory management preferred particularly working for or with Amazon
  • Broad and detailed knowledge of the business processes used in a warehouse environment.
  • Experience in Project Management, and RFP/RFQ's an asset.
  • Proficient in MS Office; Advanced Excel, PowerPoint, and Word.
  • Experience with NetSuite ERP System preferred.
  • Tableau / Power BI experience considered a plus.
  • Ability to work collaboratively and seamlessly as part of a cross functional team.
  • Results and detail oriented with excellent analytical and decision-making ability.
  • Organized, with strong analytical and time management capabilities.
  • Strong communication skills - both written and verbal.


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About PepsiCo

PepsiCo Careers

Joining PepsiCo's global team offers more than just a chance to excel in your career; it's an opportunity to be part of a dynamic and diverse environment where innovation thrives. Work You’ll Do At PepsiCo, we are committed to producing great leaders and fostering a culture of innovation. Our team is dedicated to empowering professionals to master their career paths with PepsiCo. As a leader in the food and beverage industry, we offer unique job opportunities that intersect with cutting-edge technology and market leadership. Lead with Unique Opportunities PepsiCo stands at the forefront of the industry, not only in terms of product quality but also in our approach to leadership and professional growth. We offer a variety of employment paths, including full-time positions, internships, and leadership training programs that are designed to foster diversity and accelerate career development. Work with a Global Team Collaborate with over 260,000 employees worldwide who are united in delivering joy not only to our consumers but also in driving innovation and growth within the company. PepsiCo’s commitment to global diversity and inclusive culture makes it a prime environment for professional development and networking. Introducing PepsiCo’s Professional Growth and Development Programs We are committed to nurturing talent through comprehensive training programs and robust benefits that support both personal and professional growth. Our programs are tailored to help employees at every level of their career to advance and succeed. Innovate and Lead Join the largest team of food and beverage industry experts—dedicated professionals at the intersection of consumer needs, innovative technology, and sustainable practices. Deliver targeted solutions and drive industry leadership through a depth and breadth of knowledge and innovation that’s second to none. Be Part of a Great Team Engage in meaningful work that impacts millions of lives worldwide. At PepsiCo, you’ll harness the power of our global resources and the creativity of our people to improve the way the world accesses the foods and beverages it loves. Future-Proof Your Career With PepsiCo, the sky is the limit when it comes to where your ambition can take you. We offer unmatched opportunities for career advancement along with the training, internship programs, and certification support needed to thrive in your professional journey. Explore Discover how PepsiCo is leading the way in digital innovation and sustainable practices while maintaining a steadfast focus on diversity and employee well-being. Stay Connected Join Our Team Search for open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players ready to take their career to the next level. SEARCH PEPSICO JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at PepsiCo.
Learn more about PepsiCo
Size
309,000 employees
Market Cap
$250.5 billion
Industry
Food & Beverages
Net Income
$7.1 billion
Founded
1965
5 Year Trend
+4.8%
Revenue
$70.3 billion
NASDAQ
PEP
* Ladders Estimates

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