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Position title: Customer Facing Effectiveness Manager

Department: GTMC Canada

Location: Toronto, ON

Main Responsibilities:

As a Customer Facing Effectiveness Manager:

• You will be a member of Canada Customer Facing Capabilities Team.
• You will continuously work with Canada leaders and field force to deliver the value and insights as true partner in enabling business growth.
• You will foster partnerships and close collaboration between cross-functional teams (i.e. Marketing, Sales Leadership, Key Account Managers, GTMC, Digital, Procurement, P&C, and Finance) and drive structured ways of working between teams to provide maximum value to business teams, field forces, and our external customers.
• You will role model Take the Lead principles, delivering high performance in the "what's" and "how's".
• Support driving effectiveness of Customer Facing Capabilities and optimal field resources deployment (GTM) cross GBU in alignment with strategic corporate imperatives.
• Support implementation of global policies, internal controls, and process guidance's to boost standardization and simplification: field activity management, incentives, target setting, customer segmentation and targeting, field design and resource allocation.
• Support tracking of field effectiveness through KPIs and tools.
• Collaborate with other GTMC pillars, Global Process Owners (GPOs) and Digital to avoid any fragmented solution.
• Collaborate for the co-building of transformation programs (e.g. new and existing tools).
• Ensure delivery of best-in-class and best-in-cost support to our businesses and respective field forces.
• Collect key local challenges and bottlenecks.

Take the Lead: How You'll Embody Our Values

AIM HIGHER

• Focus on what matters: You will prioritize high-impact initiatives that drive measurable field effectiveness improvements, clearly identifying which processes and tools deliver the greatest value to our field teams and patients while eliminating activities that don't contribute to our strategic objectives.
• Elevate performance: You will establish ambitious yet achievable KPIs for field effectiveness, setting benchmarks that outperform industry standards and continuously raising the bar for commercial excellence across all GBUs.
• Move with urgency: You will act swiftly to implement critical field effectiveness solutions, recognizing that delays in deployment directly impact our ability to serve patients. You'll streamline decision-making processes and accelerate time-to-market for new capabilities.
• Fail forward: You will treat pilot programs and new tool implementations as learning opportunities, quickly identifying what works and what doesn't, then rapidly iterating to build more resilient and effective field support systems.

ACT FOR PATIENTS

• Walk in their shoes: You will ensure that all field effectiveness initiatives are designed with patient impact in mind, regularly incorporating patient journey insights into field force training, segmentation strategies, and resource allocation decisions.
• Break down barriers: You will actively challenge processes, systems, or organizational silos that slow down field teams' ability to reach and serve patients effectively, proposing and implementing solutions that eliminate unnecessary complexity.
• Never compromise on integrity: You will maintain unwavering standards for compliance, quality, and safety in all field effectiveness programs, ensuring that every process enhancement upholds our commitment to ethical commercial practices.

BE BOLD

• Seize opportunities: You will identify and champion innovative approaches to field effectiveness, leveraging emerging technologies like GenAI and digital tools to unlock new growth opportunities and competitive advantages.
• Make decisive moves: You will take ownership of critical decisions within your scope, empowering field teams with clear guidance and tools while ensuring accountability for results across all stakeholders.
• Embrace change: You will lead transformation initiatives with enthusiasm, helping field teams adapt to new technologies, processes, and ways of working while fostering a culture of continuous innovation.

LEAD TOGETHER

• Share knowledge openly: You will facilitate transparent communication across GBUs, sharing best practices, insights, and learnings to ensure all field teams benefit from collective expertise and aligned strategic goals.
• Recognize brilliance: You will celebrate both individual and team achievements in field effectiveness improvements, highlighting successes that bring teams closer together and contribute to our collective commercial success.
• Build trust: You will create an environment where field teams, cross-functional partners, and stakeholders feel safe to share challenges, propose solutions, and contribute ideas for improving customer-facing capabilities.
• Speak Up: You will provide real-time feedback to field teams and leadership, actively seeking input from all levels of the organization to drive continuous improvement in our commercial operations.

About You

Experience:

• 3+ years relevant experience.
• Experience working in a Commercial Operations environment, especially in supporting field force operations.
• Project management background with demonstrated ability to move with urgency and deliver results.
• Proven delivery of outstanding results with a track record of elevating performance standards.

Personal Characteristics:

• High persistency and resilience - embodying our "fail forward" mindset to learn from setbacks and build stronger solutions.
• Hands-on approach - taking decisive action and seizing opportunities to drive field effectiveness.
• Accountability - owning outcomes and speaking up when issues need to be addressed.
• Creativity and initiative - embracing change and pursuing innovative solutions.
• Stress management - maintaining focus on what matters most under pressure.
• Learning agility - continuously improving and adapting to new challenges
• Result orientation - setting high standards and moving with urgency to achieve them.
• Collaborative mindset - building trust and sharing knowledge openly across teams.
• Continuous improvement focus - providing and acting on real-time feedback.
• Active listening skills - walking in others' shoes to understand diverse perspectives.

Soft and Technical Skills:

• Numerate and with strong analytical skills to focus on what truly drives value.
• Ability to prioritize with urgency while maintaining quality standards.
• Financial acumen to make decisive moves on resource allocation.
• Ability to work independently while building trust across teams.
• Excellent interpersonal skills to communicate, present, persuade and collaborate among all GBUs teams and partners.
• Well-developed time management skills, demonstrating the ability to move with urgency while managing multiple priorities.
• Technology-forward mindset to embrace digital transformation and innovative tools.

Education:

• Bachelors degree. A degree in Business Administration, Finance or a similar field is preferred.

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs.

This position is for a current vacant role that we are actively hiring for.

AI Usage

"Artificial Intelligence" refers to any systems that use automated processes, including algorithms and machine learning, to analyze data and make predictions, inferences, decisions, or recommendations without direct human involvement. These systems may process personal information to identify patterns, improve services, or support decision-making. The Company may use Artificial Intelligence for purposes including, but not limited to, resume screening and hiring, scheduling interviews or meetings, conducting surveys, matching skills with potential job openings, interview scoring, ensuring compliance with regulations applicable to our industry, and activities related to performance evaluation. Information collected and processed by the Company's Artificial Intelligence systems may include the personal information detailed above and calendar availability. It excludes the information collected and processed for monitoring purposes. You should contact Human Resources if you have a question or concern regarding your personal information. You can also contact Canada's Privacy Officer via Sanofi's data subject request portal, Data Subject Rights Webform. The Data Subject Rights Webform can also be used to request access or correction of your personal information and file a complaint.

The salary range for this position is:
102,600.00 - 152,600.00 (Includes target bonus)
Final compensation will be determined based on demonstrated experience, skills, location, and other relevant factors. Employees may be eligible to participate in Company employee benefits programs, and additional benefits information can be found through