Microsoft

Customer Experience Program Manager

Microsoft$119K — $234K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in a related field (e.g., Computer Science, Engineering, Data Science) AND 4+ years in relevant roles
  • Master's Degree in a related field AND 6+ years experience OR 8+ years experience with a Bachelor's Degree
  • 4+ years managing cross-functional projects
  • 2+ years in digital advertising, understanding of media planning and buying
  • Strong analytical skills for evaluating business opportunities and strategic decision-making
  • Outstanding written and communication skills for executive-level documentation and cross-team alignment

Responsibilities

  • Develop strategic plans to enhance business and market share
  • Lead workstreams across demand strategy and business documentation
  • Collaborate with cross-functional teams for comprehensive planning
  • Utilize insights from stakeholders to identify growth opportunities
  • Communicate strategic plans to business leaders effectively
  • Deliver actionable recommendations to facilitate decision making
  • Partner across various departments for strategic alignment

Benefits

  • Expectations for in-office work at least four days per week
  • Opportunities for cross-departmental collaboration and leadership
  • Involvement in high-impact strategic initiatives
  • Potential for career growth within Microsoft Advertising and AI sectors
  • Access to a diverse and innovative work environment
Full Job Description
Overview

We are looking for an initiative-taking, Customer Experience Program Manager. In this role, you will be responsible for driving business planning to grow market share and land Microsoft Advertising as an industry leader in AI.

Microsoft AI (MAI) employees who live within a 50-mile commute of a designated Microsoft office in the U.S. or 25-mile commute of a non-U.S., country-specific location are expected to work from the office at least four days per week. This expectation is subject to local law and may vary by jurisdiction.

Responsibilities
  • Develops strategic plans to drive and transform the business across demand, supply, products and platforms and influences prioritization of initiatives within these areas.
  • Leads workstreams across opportunity identification and sizing, demand strategy, demand profiling, and business requirements documentation.
  • Works with cross-functional teams to ensure business and demand plans are comprehensive and rationalized across all planning dimensions from channels to touchpoints solutioning.
  • Leverages insights across voice of field and stakeholder input to develop recommendations and provide thought leadership around potential growth opportunities.
  • Communicates and advocates plans to business leaders and conveys viewpoints through written documents (e.g., memos, perspectives, business requirements docs) and influence models (e.g., meetings, presentations).
  • Delivers recommendations and implications to stakeholders to facilitate discussions and decision making.
  • Partners across Product, Engineering, Operations, and Business teams to ensure alignment.


Qualifications

Required Qualifications:
  • Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.


Preferred Qualifications:
  • Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
  • 4+ years of experience managing cross-functional and/or cross-team projects.
  • 2+ year(s) of experience with the digital advertising environment, and a clear understanding of the digital media planning and buying process.
  • Demonstrated ability to synthesize complex business, customer and product inputs into clear strategic recommendations, prioritization frameworks and actionable plans.
  • Exceptional written and communications skills, with the ability to create executive-ready narratives, business cases, strategy memos, and cross-functional communications that simplify complex topics and drive alignment.
  • Solid analytical and modeling skills, including experience using data to evaluate business opportunities, forecast impact, build scenario analyses, and support strategic decision-making.


#MicrosoftAI #MicrosoftAdvertising

Customer Experience Program Mgmt IC4 - The typical base pay range for this role across the U.S. is USD $119,800.00 - $234,700.00 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200.00 - $261,000.00 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

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Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ

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