Cisco

Customer Experience Product Manager(Hybrid)

Cisco$168K — $241K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Masters in business or STEM with 8+ years of experience, or PhD with 5+ years, or BS in Engineering, Finance, Marketing with 6+ years of proven experience.
  • 8+ years in Product GTM, product management, or service sales within a technical environment.
  • Experience developing Partner Requirement Documents (PRDs) and leading service lifecycle principles.
  • Experience analyzing complex data sets and market trends for strategic business decisions.
  • Demonstrated experience in financial modeling for pricing and profitability forecasting.

Responsibilities

  • Conceptualize, build, and launch Cisco Services and Use Cases aligned with the product portfolio.
  • Build compelling business cases and secure executive alignment for new service initiatives.
  • Apply financial skills to forecast pricing and profitability models.
  • Collect and streamline feedback from cross-functional teams to enhance solutions.
  • Lead the portfolio roadmap to ensure attainment of CX metrics and identify market differentiation opportunities.

Benefits

  • Opportunity to lead and influence product roadmaps influencing global customer experience.
  • Engage with cutting-edge technology at a renowned organization.
  • Collaborative environment with cross-functional teams.
  • Focus on customer-centric service innovations driving business growth.
Full Job Description
The application window is expected to close on: 06/19/2026
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Customer Experience Product Manager

Your Impact

As a key leader within the CX organization, you will bridge the gap between ground breaking technology and tangible customer outcomes. You will develop the future of our service offerings, ensuring our solutions drive significant revenue growth and long-term success. Your strategic vision will influence product roadmaps, financial health, and the overall experience of our global customer base, positioning Cisco as an indispensable partner in their digital transformation journey.
  • Conceptualize, build, and launch Cisco Services and Use Cases that align with our product portfolio, with an initial focus on hardware-related services.
  • Build compelling business cases and secure executive alignment to drive investment and support for new service initiatives.
  • Apply financial skill to forecast pricing, profitability, and discounting models, ensuring the fiscal health of service/product roadmaps.
  • Serve as a central point of contact, collecting and streamlining feedback from cross-functional teams to drive solution improvements and product fixes.
  • Lead the portfolio roadmap to ensure CX metrics (bookings, revenue, margin, ARR) are attained and identify "white space" to differentiate Cisco in the market.


Minimum Qualifications
  • Masters in business or STEM with 8+ years of experience, or PhD with 5+ years of related experience (or BS in Engineering, Finance, Marketing with 6+ years of proven experience).
  • 8+ years of experience in Product GTM, product management, or service sales within a technical environment.
  • Experience developing Partner Requirement Documents (PRDs) and leading service lifecycle principles.
  • Experience analyzing complex data sets and market trends to influence strategic business decisions.
  • Demonstrated experience in financial modeling for pricing, incentives, rebates, and/or profitability forecasting.


Preferred Qualifications
  • Technical certifications such as CCIE or CCDE.
  • Professional certifications such as PMP or ITIL Expert.
  • Experience working in Agile environments and technical support operations.
  • Strong leadership, communication, and interpersonal skills with the ability to influence senior leadership without formal authority.

About Cisco

Cisco Careers

Join the vibrant team at Cisco, a global leader in networking and cybersecurity solutions, where innovation and leadership thrive. Cisco offers a plethora of job opportunities that cater to a range of skills and experiences, making it an ideal place for both seasoned professionals and those seeking an internship to jumpstart their career. Work You’ll Do At Cisco, you’ll be part of a culture that values diversity, leadership, and professional growth. Engage in work that matters with a team that combines technology, creativity, and the power of human connection to redefine networking. Cisco’s commitment to innovation isn’t just about technology, but also about transforming the way we work and collaborate. Cisco’s employment philosophy supports career advancement and nurtures a leadership pipeline that is equipped with diversity training and opportunities for growth. Whether you’re applying your skills to drive our latest innovations or using our vast networking capabilities to solve complex problems, at Cisco, every role is impactful. Join Our Dynamic Team Explore job opportunities in areas ranging from engineering to marketing, sales to cybersecurity. Cisco is hiring individuals who are passionate, curious, and ready to drive change. Positions at Cisco offer competitive benefits, a supportive culture, and the chance to work with cutting-edge technology. Internship Programs Kickstart your career with a Cisco internship. Gain invaluable industry experience, enhance your resume, and build professional networks that last a lifetime. Our internships provide hands-on experience and the chance to work on projects that matter. Leadership and Development Cisco is committed to fostering leadership skills and providing employees with the training needed to succeed. Our leadership programs help you develop new skills, manage teams effectively, and lead with confidence. Cisco’s commitment to professional development ensures that your career path is as dynamic as our technologies. Benefits and Culture Cisco understands the importance of a balanced life. Our benefits package is designed to ensure that our team members are healthy, happy, and secure. At Cisco, you’ll find a supportive culture that encourages open communication, teamwork, and mutual respect. Stay Connected Join Cisco’s Talent Network Stay informed about new positions that match your skills and interests. At Cisco, we value the curiosity and unique perspectives of our team members. Subscribe to receive personalized job alerts and insider tips directly from our hiring managers. Explore Cisco Jobs Ready to advance your career at Cisco? Search open positions, prepare your resume, and get ready for an interview that could lead to your next big opportunity. At Cisco, we’re not just filling positions—we’re investing in leaders. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at Cisco.
Learn more about Cisco
Size
79,500 employees
Market Cap
$194.5 billion
Industry
Net Income
$10.1 billion
Founded
2014
5 Year Trend
+1.4%
Revenue
$48 billion
NASDAQ

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