Position Title: CUSTOMER EXPERIENCE MANAGER-ANAHEIM, CA

Pay Grade: 16

Reports To:

Salary: $85,000-$95,000/annually

Other Forms of Compensation:

Job Summary

The Customer Experience Manager position is an exciting opportunity for an energetic, entrepreneurial manager who is constantly seeking a better way to conduct business. You will have responsibility for implementing service standards and promoting a culture of exceptional customer service throughout your area of responsibility. You will coordinate or facilitate training for salaried and hourly associates on topics such as customer experience, performance standards, processes and initiatives to build a culture of service excellence for all customer groups. This position will provide overall training and customer experience to business operations with the objective of improving growth and profitability.

The ideal candidate will be high energy, detail oriented and have a talent for crafting memorable experiences for both internal and external customers.

Qualifications:

• A minimum of two (2) years of previous training management experience within a food and beverage organization focused on customer satisfaction
• Multi-unit food and beverage and/or catering experience helpful
• Experience working with upscale clientele
• Hospitality Focused
• Experience in B&I/Fine Dining preferred

Apply to Eurest today!

Eurest is a member of Compass Group USA

Click here to Learn More about the Compass Story

Associates at Eurest are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2026/01/2026_Wage-Transparency_Eurest.pdf