51895 - Toronto - Regular Not Applicable/Optional Hiring salary range: $3,610.06 - 4,847.8 / Bi-weekly
Job Function:The Analyst will support the Customer Experience team by assisting with strategies to optimize customer engagement, provide insights and implementation recommendations to Hydro One through the efforts of CX surveys, external best practices, mining of all internal customer data, Customer Segmentation, and Journey Mapping.
The Analyst will work collaboratively to support Hydro One's demand flexibility customer initiatives including the Virtual Power Plant program.
Job Description:- Translating analytical insights into recommendations to deliver increased performance for our internal client leveraging SPSS and Excel
- Quality Assurance checks of Vendor Research presented to the business
- Develop presentations for stakeholders and management, summarizing key findings and areas of opportunity
- Leverage industry research to understand motivation, needs, and values, sharing the influences with Market Solutions in the development of marketing, digital and creative initiatives
- Analyze and recommend best practices and customer insights back to Market Solutions and various internal clients to assist them in selecting the best messaging, tactics and channels to communicate effectively back to customers
- Participate in project meetings and proposal evaluations, and ensure changes are correctly implemented
- Collaborating with 3rd party vendors and assisting with managing project timelines and deliverables
- Utilizing segmentation data to determine customer opportunities
- Assisting with journey mapping customers experience through various touch points in the organization determining opportunitites for improvement
Selection Criteria: Education:
- Requires knowledge of business, economics, Stats, math, assist in the planning and development of customer engagement strategies and programs. This knowledge is considered to be normally acquired either through the successful completion of a four year university education in business, economics, Stats, math, or equivalent experience.
Experience - Requires at least 2+ years' experience in insights and analytics within a corporate environment. In addition, experience in Customer relationship management, customer segmentation,and overall business strategy.
- Requires experience in research and analysis in order to analyze marketing activity results and provide recommendations for improvement on future campaigns and initiatives. A period of up to 4 years is considered necessary to gain this experience.
We are honoured to be recognized by Forbes in its list of Canada's Best Employers for 2026. Deadline: July 27, 2026The base salary for this role considers a variety of factors, including candidates' knowledge, skills, experience, education, and any applicable collective agreement requirements for union-represented positions. Hydro One provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves. For management roles, compensation is based on the principle of pay-for performance compensation philosophy, and the amount of annual adjustments and incentive payments depends on how well you and the company perform (subject to plan terms). We encourage open dialogue about compensation with our Talent Acquisition Team, who can provide more detailed information specific to this role.
This posting is for an existing vacancy.
Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.
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We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.
