Google

Customer Engineer II, Applied AI, Google Cloud

Google$148K — $216K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Mathematics, or related field.
  • 6 years of cloud native architecture experience in a customer-facing role.
  • 2 years of experience in conversational AI technology.
  • Experience with AI solutions and ML APIs in application development.
  • Ability to engage and present to technical stakeholders and executives.

Responsibilities

  • Assist customers in understanding Google Cloud's offerings and designing architectures.
  • Provide AI expertise to support customer relationships and aid in bid responses and POCs.
  • Demonstrate the business value of AI solutions for enterprise customers.
  • Recommend integration strategies and infrastructure for Google Cloud solutions.
  • Travel to customer sites and events as an advocate for Google Cloud.

Benefits

  • Health, dental, vision, life, and disability insurance.
  • 401(k) retirement plan with company match.
  • 20 days of paid vacation, accruing at 6.15 hours per pay period.
  • 40 hours of sick time per year (69 for Seattle) plus 5 discretionary days.
  • 28-30 weeks of maternity leave (Short-Term Disability Baby Bonding).
  • 18 weeks of Baby Bonding Leave.
  • 13 paid holidays per year.
Full Job Description
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X Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.

In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:
  • Health, dental, vision, life, disability insurance
  • Retirement Benefits: 401(k) with company match
  • Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
  • Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
  • Maternity Leave (Short-Term Disability Baby Bonding): 28-30 weeks
  • Baby Bonding Leave: 18 weeks
  • Holidays: 13 paid days per year

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; Chicago, IL, USA; Mountain View, CA, USA; Seattle, WA, USA; San Francisco, CA, USA.

Minimum qualifications:
  • Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.
  • 6 years of experience with cloud native architecture in a customer-facing or support role.
  • 2 years of experience with conversational AI technology.
  • Experience building or leveraging artificial intelligence solutions or ML APIs and developing applications utilizing AI methods or frameworks.
  • Experience engaging with, and presenting to, technical stakeholders and executive leaders.
  • Experience with development methodologies and modernizing legacy applications.

Preferred qualifications:
  • Experience with contact center technologies and platforms and building conversational applications.
  • Experience with building and using AI (e.g., ML APIs, Machine Learning templates, RAG, LLMs).
  • Experience in coding using Java, C , or Python.
  • Experience with document and image AI.
  • Passion for technology and innovation.


About the job

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

In this role, you will partner with technical Sales teams as an Applied Artificial Intelligence subject matter expert to differentiate Google Cloud to our customers. You will help prospective and existing customers and partners understand the power of Google Cloud, develop creative cloud solutions and architectures to solve their business issues, engage in Proofs of Concept, and troubleshoot any technical questions and roadblocks related to Google's first-party Generative Artificial Intelligence solutions for customer experience applications. You will use your expertise and presentation skills to engage with customers to understand their business and technical requirements, and persuasively present practical and useful solutions on Google Cloud. You will have excellent technical, communication, and organizational skills.

You will be a part of a team of fellow Googlers working in an environment of respect and where we promote equal opportunities to succeed.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $148000 - $216000 (USD) 15% bonus target bonus equity benefits

Learn more about benefits at Google .

Responsibilities
  • Help prospective customers and partners understand the power of Google Cloud, explain technical features, help customers design architectures, and problem-solve any potential roadblocks.
  • Share in-depth artificial intelligence (AI) expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, Proof of Concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
  • Demonstrate the business value of Google Cloud applied artificial intelligence solutions that meet, enhance, and innovate for our enterprise customers.
  • Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution on Google Cloud.
  • Travel to customer sites, conferences, and other related events as required, acting as a public advocate for Google Cloud.


About Google

Google is a multinational technology company that specializes in Internet-related services and products. These include online advertising technologies, search engine, cloud computing, software, and hardware. Google was founded in 1998 by Larry Page and Sergey Brin while they were Ph.D. students at Stanford University. The company has grown tremendously since then and has become one of the most valuable companies in the world. Google's mission is to organize the world's information and make it universally accessible and useful.
Learn more about Google
Size
156,500 employees
Market Cap
$1,115.4 billion
Industry
Net Income
$40.2 billion
Founded
1998
5 Year Trend
+23.3%
Revenue
$182.5 billion
NASDAQ

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