Google

Customer Engineer, Cloud AI, Media and Entertainment

Google$104K — $151K *
Media
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience.
  • 4 years in cloud native architecture or related customer-facing roles.
  • Proficient in AI agent orchestration frameworks and advanced API prompting.
  • Experience in machine learning model development and deployment.
  • Skilled in programming for customer demos and workshops.
  • Strong communication skills for presenting to technical stakeholders.

Responsibilities

  • Drive technical wins for complex AI workloads, ensuring swift adoption.
  • Develop customer-specific solutions through business strategies and prototypes.
  • Provide in-depth technical consultation, acting as an advisor and relationship builder.
  • Document and prioritize customer feature requests within product systems.
  • Leverage customer engagement insights to contribute reusable solutions for the Go-To-Market team.

Benefits

  • Comprehensive health, wellness, and retirement plans.
  • Generous parental leave policies.
  • Opportunities for career development and learning.
  • Flexible work arrangements and remote work options.
  • Access to advanced technology and innovation resources.
Full Job Description
info_outline
X Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

This role may also be located in our Playa Vista, CA campus.

Minimum qualifications:
  • Bachelor's degree or equivalent practical experience.
  • 4 years of experience with cloud native architecture in industry or a customer-facing or support role.
  • Experience with AI agent orchestration frameworks (e.g., LangGraph, CrewAI, AutoGen), agentic design patterns (e.g., tool-use, multi-agent collaboration), or integrating models into autonomous workflows via advanced API prompting or RAG.
  • Experience with machine learning model development and deployment.
  • Experience using programming languages to design demos, prototypes, or workshops for customers.
  • Experience engaging with, and presenting to, technical stakeholders and executive leaders.

Preferred qualifications:
  • Master's degree in Computer Science, Engineering, Mathematics, a technical field, or equivalent practical experience.
  • Experience in architecting and developing software or infrastructure for scalable, distributed systems.
  • Experience developing and deploying Generative AI applications, with a focus on implementing RAG pipelines, integrating vector databases, and orchestrating LLM interactions via APIs.
  • Experience in building machine learning solutions and leveraging specific machine learning architectures (e.g., LLMs, Diffusion and Multimodal Models).
  • Familiarity with Media and Entertainment AI uses cases and workflows.
  • Ability to learn quickly, understand, and work with new emerging technologies, methodologies, and solutions in the cloud/IT technology space.


About the job

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As a Practice Customer Engineer (CE) for Media and Entertainment with a specialty in Cloud AI, you will partner with technical sales teams to differentiate Google Cloud to our customers. You will serve as a technical expert responsible for accelerating technical wins and adoption of complex, specialized workloads. You will leverage your deep expertise in our product areas, in partnership with Platform CEs, to be writing code to developing prototypes, proofs-of-concept, and demos to promote new, specialized solutions to customers. You will solve AI-centered customer issues and provide a critical feedback loop to influence product development.

In this role, you will use your excellent organizational, communication, and presentation skills, engaging with customers to understand their business and technical requirements, and persuasively present practical and useful solutions on Google Cloud. You will blend business prowess, market knowledge, and technical engagement to prove the value of the Google Cloud portfolio.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $104000 - $151000 (USD) 42.86% bonus target equity benefits

Learn more about benefits at Google .

Responsibilities
  • Drive the technical win for complex workloads within Cloud AI to ensure rapid and successful adoption, primarily supporting the business cycle from technical evaluation through customer ramp.
  • Combine business strategies and development and prototyping to provide functional, customer-tailored solutions that secure buy-in from customer domain experts.
  • Provide deep technical consultation to customers, acting as a technical advisor and building lasting customer relationships.
  • Leverage learnings from customer engagements to contribute to reusable solutions and assets with the Go-To-Market team.
  • Work within product and engineering management systems to document, prioritize and drive resolution of customer feature requests and issues.


About Google

Google is a multinational technology company that specializes in Internet-related services and products. These include online advertising technologies, search engine, cloud computing, software, and hardware. Google was founded in 1998 by Larry Page and Sergey Brin while they were Ph.D. students at Stanford University. The company has grown tremendously since then and has become one of the most valuable companies in the world. Google's mission is to organize the world's information and make it universally accessible and useful.
Learn more about Google
Size
156,500 employees
Market Cap
$1,115.4 billion
Industry
Net Income
$40.2 billion
Founded
1998
5 Year Trend
+23.3%
Revenue
$182.5 billion
NASDAQ

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