Aggreko

Customer Engagement Lead

Aggreko • $90K — $108K *
Toronto, ON M3C 0E3In-Person
Business Services
Less than 5 years of experience
Reposted Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Associate's degree or equivalent experience in Power generation or HVAC industry
  • 5-7 years of management experience leading technical teams
  • Proficient in MS Office and experienced with ERP systems
  • Strong interpersonal and customer service skills
  • Ability to effectively multi-task and adapt to shifting priorities

Responsibilities

  • Report directly to the Service Center Manager and oversee a team of 10+ technicians
  • Provide functional and technical support while ensuring compliance with safety standards
  • Coordinate deployment of fleet and personnel for daily operations and projects
  • Manage inventory accuracy and perform cycle counts
  • Champion adherence to company policies and drive cost controls for profitability

Benefits

  • Competitive compensation package
  • Annual bonus program tied to performance
  • No cost medical plan option
  • Paid training programs
  • Career growth opportunities and tuition reimbursement
  • Safety-focused work culture
Full Job Description
Bring your energy to Aggreko as The Customer Engagement Lead inEdmonton, Vancouver, Brampton, other locations as required.

What you'll do as Service Team Leader
  • responsible for strengthening customer relationships by improving the end-to-end customer experience through operational excellence, proactive engagement, and continuous improvement.
  • Develop and maintain strong relationships with key customers, acting as a trusted advisor and primary escalation point for service-related opportunities.
  • Proactively engage customers to understand business needs, measure satisfaction, gather feedback, and identify opportunities to improve value delivered.
  • Lead customer reviews, feedback discussions, and action plans to strengthen partnerships and retention.
  • Identify trends in customer concerns and translate insights into operational improvements.
  • Partner with operations teams to improve processes, service consistency, responsiveness, and customer outcomes.
  • Collaborate with leaders to resolve customer challenges and drive sustainable solutions.
  • Support change initiatives that impact customer experience and operational performance.


You are:
  • 5+ years of experience in customer success, operations, account management, service delivery, or a related field.
  • Strong understanding of operational processes and how they impact customer outcomes.
  • Proven ability to build relationships with customers and internal stakeholders at all levels.
  • Experience using data and insights to identify opportunities and drive improvements.
  • Strong problem-solving, communication, and influencing skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Demonstrated ability to lead initiatives without direct authority.


Here's what you'll get:
  • Competitive compensation package
  • Annual bonus program tied to company and individual performance
  • Salary Range CAD $90K - $108K
  • No cost medical plan option available
  • Paid training programs
  • Career growth opportunities and tuition reimbursement
  • Safety-focused culture


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About Aggreko

Aggreko plc is a supplier of temporary power generation and temperature control equipment. The company operates in over 100 countries and serves a range of industries, including events, construction, oil and gas, and utilities. Aggreko's products include generators, chillers, heaters, and air conditioners, and the company also offers related services such as installation, maintenance, and fuel management. Aggreko has been recognized for its commitment to sustainability and innovation, and has won numerous awards for its products and services.
Learn more about Aggreko
Size
6,408 employees
Industry
Energy & Utilities
NASDAQ
ARGKF
* Ladders Estimates

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