Title and SummaryCustomer Education Manager
Overview:
As the Customer Education Manager at Dynamic Yield by Mastercard, you will play a pivotal role in empowering our customers to maximize the value of our Products.
Your primary responsibility will be to design, deliver, and continuously improve educational programs that help users understand, adopt, and optimize our personalization tools.
You will work closely with cross-functional teams, including product, customer success, marketing, and support, to ensure our educational resources are aligned with customer needs and product updates. By creating engaging, scalable learning experiences-such as training sessions, webinars, and eLearning modules-you will enable customers to achieve measurable outcomes and foster long-term success.
We are a fast-growing team and looking for scalable solutions with content management, out of the box initiatives to keep our students engaged and motivated while keeping a high level of quality. Bringing in tools and technology to help scale our learner's experiences.
The Task-at-Hand:
• Develop and implement a comprehensive customer education strategy that drives product adoption and satisfaction.
• Create diverse learning materials, including video tutorials, documentation, and interactive courses, tailored to different user personas and skill levels.
• Collaborate with the product and customer success teams to identify customer pain points and align education initiatives with customer journeys.
• Deliver live training sessions and webinars to onboard new customers and introduce advanced features.
• Leverage feedback and usage analytics to continuously enhance educational content and improve learning outcomes.
• Stay current on industry trends in personalization and SaaS to ensure our training materials reflect best practices.
Optimal Skills for Success:
• Experience in customer education, training, or instructional design, preferably in a SaaS or tech environment.
• Strong understanding of personalization tools, customer data platforms, or related technologies.
• Excellent written and verbal communication skills with an ability to explain complex concepts in a clear, engaging manner.
• Proficiency in learning management systems (LMS), eLearning tools, and video creation software.
• A customer-centric mindset with a passion for helping users succeed.
Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay RangesChicago, Illinois: $86,000 - $137,000 USD
