Customer Development Manager

Caldic Canada

$100K — $120K *
Elgin, IL 60120In-Person
Food & Beverages
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • College degree in Business, Food Science or a related field is highly desirable.
  • 5-15 years of ingredient sales experience, focusing on functional and technical ingredients is preferred.
  • Proven ability to engage customers through strong follow-up skills and presentations.
  • Demonstrated skill in identifying customer needs and providing innovative solutions.
  • Effective communication skills for both external client interactions and internal collaboration.
  • Solid understanding of product positioning and competition in the market.
  • Proven sales and marketing proficiency with a record of profitable growth.

Responsibilities

  • Develop and execute a sales strategy that aligns with company goals.
  • Set and achieve ambitious budget targets that support organizational objectives.
  • Create and deliver tailored sales presentations to address customer needs.
  • Proactively identify and pursue new business opportunities through various channels.
  • Strategically position products for maximum profitability and market presence.
  • Attend training sessions to enhance sales competencies as required.
  • Ensure compliance with company standards in servicing sales accounts and meet sales quotas.
  • Forecast future sales and product needs for management reporting.
  • Collaborate with procurement for cost calculations and pricing strategy.
  • Provide technical support to customers leveraging available resources.

Benefits

  • Hybrid work arrangement for better work-life balance.
  • Opportunities for professional development and training.
  • Engagement with a supportive team environment.
  • Access to company resources for effective sales execution.
Full Job Description
Job Details

Job Title:Customer Development Manager

Location: Chicago, Illinois, USA

Work Arrangement: Hybrid

About the Role

Position function:

Reporting to the National Commercial Director, the individual will be responsible to lead all aspects of the Sales process for our key accounts.

Scope:

The Customer Development Manager (CDM) is responsible for promoting the company's products as sales professionals to all existing and prospective accounts. Current accounts include but are not limited to the following market segments: human nutrition (bars, beverage, gummies and supplements), Bakery and Savory. The position will develop and maintain productive working relationships with customers that allow sales and marketing goals to be achieved focusing on value-add products. The individual will conduct sales calls to seek the placement of strategic products in high volume areas. Ensure that customers are satisfied with products and services. The individual will make recommendations to management regarding product development, pricing, and sales projections.

Key Responsibilities

Assume responsibility for the effective performance of Sales and Marketing functions.

  • Develop a stratetgy and Sales approach to align with Caldic's Strategy, Products and Capabilities with potential Customers within the Industry
  • Be responsible for setting and executing stretch budget targets that are aligned with the Organizations objectives
  • Create and deliver sales presentations to prospective Customers - aligning Caldic's offerings to their needs
  • Prospect for new accounts utilizing media, trade shows and cold calls to grow the existing business.
  • Prioritize product placement to ensure strategic high volume and profitable positioning
  • Attend training when reuired and available
  • Meet and exceed established quotas and sales goals
  • Ensure that sales accounts are serviced in accordance with Company standards and policies
  • Forecast long range account sales (sales, volume, margin) and product needs, and communicate related information regularly to management
  • Work with procurement to calculate product costs and set pricing for products
  • Provide technical support to customers using the various tools and resources provided


Skills

  • College degree in Business, Food Science or Equivalency is a strong asset
  • 5-15 years of ingredient sales experience required with a preference for functional and technical ingredients preferred
  • Outstanding follow-up skills, including samples, quotes, technical data packages, presentations, etc.
  • Ability to ask great questions to identify needs of our customers and link them to value added, innovative solutions
  • Strong communication skills, both external and internal
  • Understanding of Company product positioning and competitive conditions
  • Sales and marketing proficiency
  • Strong interpersonal and public relations skills
  • A strong track record of success (profitable sales growth)
  • Good leadership skills
  • Well organized with strong time management abilities
  • A great team member, with ability to lead cross functional teams to execute Customer strategies
  • Take the initiative, can work with little supervision
  • Good computer skills in windows environment (power point, excel, word, outlook, etc.)
  • High Growth mindset- both in personal and business


Location:

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