What you'll do:- Be the person our customers trust when the stakes are high. Live in their slack channels and meet them at their desks.
- Build POCs to unblock deals and accelerate time-to-value
- Own design partnerships with end users to shape the product roadmap
- Develop deep understanding of each customer's use case and business objectives, and be their greatest internal advocate
- Define and improve the playbooks, processes, and tooling that will let us scale what works
- Own the onboarding story, keeping documentation high quality and understanding our users' greatest friction points
About youYou might be a great fit if you're a customer-obsessed problem-solver who thrives at the intersection of technology and enterprise trust. Who you are:
- Eager to join our mission of bringing frontier intelligence to the industries and institutions that matter most- healthcare, government, financial infrastructure
- Customer-focused and deeply empathetic- you listen, you care, and you'll be their voice inside Credal
- A clear, compelling communicator- able to tailor your message to a CISO, a platform engineer, or a procurement team without losing the thread
- High-ownership- you take things from ambiguous start to clean finish without waiting to be told what to do
- Commercial instincts- you understand what makes customers stay, expand, and advocate, and you orient your work around that
- Thrives in fast-paced environments- biasing toward action, comfortable with ambiguity, always learning
Bonus points:
- Experience with agents, MCP, or other LLM tooling
- Technically capable- able to read logs, reproduce issues, and build basic solutions
- Background in enterprise security, compliance, or access control
- Prior solutions engineering, FDE, or customer success experience at an infra or developer tools company
Benefits and work environment- We reject toxicity and we embrace care for each other. A magical company culture and your wellbeing is leadership's top priority. Every decision we make as a company is evaluated through that lens.
- Opportunities to network, grow, and advance quickly. We're a small, but rapidly expanding, team - and we always aim to promote from within first.
- Free team lunch & dinner.
- Situational hybrid work flexibility.
- High quality health coverage, including great mental health benefits, for you and your immediate family. This includes comprehensive and HSA options.
- Industry-leading vision, dental, life, disability coverage.
- We encourage you to take up to 12 weeks of parental leave after the birth or adoption of a child.
- Regular team activities & offsite events (last year we went to Turks and Caicos for a hackathon week!)
- Unlimited PTO - and unlike some other companies, we're serious about you taking the time you need to recharge and be the best you can be! We also offer a guaranteed two weeks off during the last two weeks of December when the entire company goes on vacation!
- A generous housing subsidy for those who choose to live in Brooklyn.
- Our spacious office in Dumbo has a stocked kitchen and views of the bridge.
Interview process- Intro conversation with CTO or COS.
- Virtual tech screen.
- Onsite to meet our engineering team and CEO.
- References (we check references on everyone at Credal to make sure all your future coworkers are world class and great to be around).
