Trapeze Group

Customer Care Manager

Trapeze Group$70K — $95K *
Transportation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in project management within the transportation or parking sectors.
  • Strong understanding of contract management and public agency operations.
  • Proven track record of leading cross-functional teams to achieve project objectives.
  • Excellent communication skills for client interaction and stakeholder management.
  • Ability to analyze data and formulate action plans based on organizational goals.

Responsibilities

  • Direct day-to-day operations of regional parking programs for San Francisco and Oakland.
  • Interact with clients from various public agencies to foster relationships and ensure satisfaction.
  • Establish program objectives and delegate tasks to staff to meet deadlines.
  • Develop and implement systems and services aligned with company goals.
  • Monitor project progress and ensure results are achieved on time and within budget.
  • Lead operational improvement initiatives and audit current procedures for efficiency.
  • Report operational success to management and suggest policy modifications as needed.

Benefits

  • Leadership opportunity in impactful urban projects.
  • Engagement with diverse public agency clients.
  • Potential for professional development in operational strategy and management.
  • Contributions toward sustainable urban transportation solutions.
Full Job Description
Job Summary:
The Customer Care Manager directs day-to-day operations for regional parking programs, serving as the primary point of contact for public agency clients and ensuring service delivery meets contract requirements.

Job Description:

Seeking a manager to direct day-to day operations for regional parking programs specifically for San Francisco and Oakland projects. May perform one or more of the following:
  • Interact with clients from various public agencies
  • Establish program objectives, work plans and delegates assignments to subordinate staff
  • Develop systems and services that support Trellint goals and meet business unit needs; provides leadership and focus in area of expertise
  • Responsible for achieving measurable results on time and on budget
  • Develop and subsequently implement new projects, policies and procedures for the department(s) to meet specific goals
  • Direct the activities of project support staff and sub-contractors ensuring efficient resources allocation
  • Formulates and implements procedures on operational processes; ensures operations' effective achievement of objectives
  • Prepares related reports and audits current procedures to monitor efficiency of operations
  • Ensures that business practices are performed in accordance with Trellint policy, procedure and applicable federal, state, and local laws and regulations
  • Reports to management on success of operation. Involved in developing, modifying and executing company policies that affect immediate operations and may also have company-wide effect
  • Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives
  • Implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results
  • Establishes and assures adherence to budget, schedules, work plans, and performance requirements


Worker Type:
Regular

Number of Openings Available:
1

About Trapeze Group

Trapeze Software Inc. is an operating company of [Volaris Group] which is an operating group of Constellation Software that is engaged in the development, installation and customization of intelligent transportation systems. Its product offerings include scheduling, route optimization, staffing asset management, and communication systems. The division is headquartered in Mississauga, Ontario, and has offices across Canada and the United States, with operating subsidiaries across North America, Northern Europe, Australia and the United Kingdom.
Learn more about Trapeze Group

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