Triumph Group

Customer Account Manager

Triumph Group • $70K — $95K *
Macomb, MI 48044In-Person
Aerospace & Defense
5 - 7 years of experience
2 days ago
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Job Overview by Ladders

Qualifications

  • Bachelor's degree required
  • 5+ years in Program Management
  • 5+ years in a customer-facing role with ERP knowledge
  • Experience with pricing proposals for customers
  • Aerospace manufacturing experience preferred
  • Background in estimating and profit margins
  • Intermediate Microsoft Office skills

Responsibilities

  • Act as primary contact for aerospace customers
  • Build and maintain strong customer relationships
  • Lead customer meetings and program status reviews
  • Prepare and submit quotations and proposals
  • Manage negotiations for long-term agreements
  • Address quality issues and customer concerns
  • Provide updates and resolve customer issues
  • Monitor customer demand and internal planning forecasts
  • Identify risks and changes in customer demand
  • Collaborate cross-functionally to meet customer and business needs
  • Maintain accurate CRM and ERP data
  • Prepare performance reports for leadership
  • Serve as the 'voice of the customer' internally
  • Align priorities in internal meetings

Benefits

  • Flexible Time Off
  • Company Paid Holidays
  • Health Insurance from day one
  • Company Paid Short and Long Term Disability
  • Paid Parental Leave
  • Employee Assistance Program
  • 401(k) Match (75% up to 6%)
  • Recognition and Service Awards
  • Educational Assistance
  • Employee Referral Program
  • Free Onsite Fitness Center
  • Climate controlled work environment
Full Job Description
Job Summary

The Customer Account Manager at Triumph Geared Solutions - Macomb serves as the primary link between the customer and the Product Line Director to ensure communication of status and potential problem areas while advising on how to mitigate those concerns.

Duties/Responsibilities

  • Act as the primary point of contact for aerospace customers (OEMs, airlines, MROs, defense agencies).
  • Build strong, long-term customer relationships and maintain high satisfaction levels.
  • Lead customer meetings, business reviews, and communication on program status.
  • Prepare and submit quotations, pricing updates, and proposals.
  • Manage negotiation of long-term agreements (LTAs) and service-level agreements (As).
  • Address quality issues, non-conformances, warranty claims, and technical concerns.
  • Provide timely updates and closure of customer issues.
  • Collect customer demand forecasts and translate them into internal planning forecasts
  • Identify risks, opportunities, and changes in customer demand.
  • Support annual revenue planning, budgeting, and sales targets.
  • Work cross functionally with product line IPT to ensure customer and business requirements are filled.
  • Maintain accurate CRM and ERP data for accounts, orders, and forecasts.
  • Prepare reports on OTD, revenue, customer scorecards, and account performance.
  • Provide executive-level summaries for leadership.
  • Create and maintain a Product Line Communication matrix
  • Represent the "voice of the customer" internally.
  • Work closely with supply chain, engineering, quality, finance, operations, and Product Line IPT
  • Participate in internal meetings to align priorities and resolve constraints.
  • Other duties as assigned.


Qualifications

  • Bachelor's degree required
  • 5+ years progressive experience in Program Management
  • 5+ years working in a customer-facing role with understanding of ERP transactional process in a production environment
  • Experience with preparing, submitting and pricing proposals as well as completing price packages submitted to customers
  • Experience in aerospace manufacturing environment a plus.
  • Background in estimating, costing and profit margins is highly preferable
  • Knowledge of MRP/ERP systems
  • Microsoft Office skills at an intermediate level


Physical Requirements

  • Ability to remain seated for long periods of time while working on a computer or documentation, etc.
  • Must have manual dexterity to operate computer keyboard and standard office equipment
  • Must be capable of withstanding long periods of viewing data on a computer screen and/or paper format


Triumph Offers Outstanding Benefits, Including:

  • Flexible Time Off
  • Company Paid Holidays
  • Health Insurance starting on your first day
  • Company Paid Short Term Disability, Long Term Disability, Life Insurance, Accidental Death, and Dismemberment (AD&D)
  • Paid Parental Leave
  • Employee Assistance Program
  • 401(k) Match (75% match up to 6%)
  • Recognition and Service Award Programs
  • Educational Assistance Program
  • Employee Referral Program
  • Onsite Fitness Center - Free!
  • Climate controlled environment

About Triumph Group

Triumph Group is a global leader in the design, development, and manufacture of aerospace and defense products. The company provides a wide range of products and services to the aerospace industry, including aircraft components, systems, and structures. Triumph Group has a strong reputation for innovation and quality, and is committed to providing its customers with the highest level of service. The company has a global presence, with operations in North America, Europe, and Asia. Triumph Group is dedicated to delivering value to its customers, employees, and shareholders.
Learn more about Triumph Group
Size
701 employees
Market Cap
$631.1 million
Industry
Aerospace & Defense
Net Income
-$452.4 million
Founded
1993
5 Year Trend
-16.2%
Revenue
$2 billion
NASDAQ
TGI
* Ladders Estimates

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