Customer Account Manager - Hospitality/Lodging (Remote Position)

Hospitality & Recreation
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 5-10 years of executive sales experience in the lodging or hospitality sector
  • Proven track record in partnership development with hotel brands and management companies
  • Strong analytical skills to translate insights into actionable business strategies
  • Ability to negotiate and manage complex food and beverage programs
  • Experience in creating and executing joint business plans that demonstrate financial value

Responsibilities

  • Cultivate executive-level relationships with key decision makers in lodging and hospitality
  • Develop compelling proposals that align guest experience with operator and brand needs
  • Create joint business plans and performance reporting for national account partners
  • Analyze customer insights to identify growth opportunities in the lodging sector
  • Manage partnership agreements to ensure successful execution of food and beverage programs
  • Engage with senior stakeholders to demonstrate commercial maturity during negotiations
  • Lead cross-functional teams to enhance hospitality account performance

Benefits

  • Opportunities for professional growth and development in the foodservice industry
  • Access to a portfolio of famous brands including Stouffer's and Starbucks
  • Collaboration with a skilled team of culinary experts and product developers
  • Supportive work environment that encourages innovative food and beverage solutions
Full Job Description
This position is not eligible for Visa Sponsorship.

The Nestlé Professional Solutions at Nestlé USA leverages its position as the world's largest food and beverage company to bring brands that you enjoy in your home, to other areas of your life such as the workplace, restaurants, hotels, and your neighborhood College or University. Our portfolio of products and solutions includes beloved brands such as Stouffer's, Coffee mate, Nescafé, and Starbucks. With our extensive networks and industry knowledge, we offer unparalleled support and guidance to foodservice operators, ensuring their success in a competitive market. We strive to contribute to a healthier future by providing the finest ingredients and operational knowledge to every type of foodservice operation. The strength of our trusted brands is supported by a team of skilled professionals who are dedicated to deepening their industry experience. Our team of culinary experts and skilled product developers partner closely with foodservice professionals to generate creative, branded food and beverage solutions that address a wide variety of needs. Our employees thrive on opportunities to grow and develop within the food-service industry, ensuring that we are always at the forefront of industry trends and innovations.

This role will be primarily focused on managing, retaining, and accelerating growth with national lodging and hospitality account partners. Leveraging Nestlé Professional Solutions' broad food and beverage portfolio, we are seeking an experienced and accomplished executive salesperson with a proven track record building mutually beneficial partnerships with hotel brands, lodging management companies, hospitality procurement organizations, and other national account partners across the hospitality ecosystem. The ideal candidate will bring direct experience working with lodging customers in the food and beverage space and the ability to translate brand, operator, and guest needs into scalable commercial programs.

In this role, you will be responsible for owning and expanding key relationships with lodging and hospitality partners, including national hotel brands, ownership groups, management companies, and foodservice procurement stakeholders. You will strengthen existing partnerships through contract management, national program development, food and beverage solution selling, and multi-property expansion initiatives. Collaboration with field sales, category, marketing, finance, operations, and customer teams will be essential to ensure seamless execution across national lodging systems and consistent delivery against partner expectations.

Summary of Core Responsibilities & Qualifications

Strategic Lodging & Hospitality Partnership Leadership

  • Establish and cultivate executive-level relationships with decision makers across national lodging brands, hotel management companies, ownership groups, hospitality procurement organizations, and food and beverage stakeholders
  • Build compelling proposals that connect guest experience, operator needs, brand standards, consumer insights, and financial value through a strong storytelling approach
  • Create and execute joint business plans, account strategies, and performance reporting for lodging partners and internal stakeholders
  • Source and analyze customer, channel, consumer, and property-level insights to identify growth opportunities and inform business decisions
  • Develop deep expertise in the lodging and hospitality channel to serve as a trusted subject matter expert on national account dynamics, food and beverage programming, and operator execution needs


Deal Making
  • Manage and execute complex, high-impact partnership agreements and food and beverage programs with existing national lodging account partners
  • Conduct thorough cost-benefit analyses of hospitality partnerships, including brand fit, property-level scalability, program economics, and long-term growth potential
  • Demonstrate strong executive presence, commercial maturity, and negotiation discipline when engaging with senior lodging, procurement, brand, and operator stakeholders


Cross-Functional Collaboration & Program Management
  • Lead cross-functional teams across marketing, category, digital, finance, operations, and field sales to analyze hospitality account performance and shape initiatives that c

About Nestle Operational Services Worldwide SA

Nestle Operational Services Worldwide SA Careers

There has never been a better time to explore the job opportunities at Nestle Operational Services Worldwide SA—the cornerstone of innovation and leadership in the global market.

Work You’ll Do

Join Nestle Operational Services Worldwide SA’s market-leading team to assist some of the world’s most renowned companies in mastering their operational and sustainability goals. Transform businesses and entire industries with the best minds at Nestle, leveraging a unique position in the marketplace at the intersection of technology, industry expertise, and digital innovation. Collaborate with a global team of business and technology advisors to help clients navigate their operational efficiency and sustainability journey. Engage with the largest group of food and beverage experts in the world—thousands of dedicated professionals.

Introducing the Nestle Professional Growth and Development Initiative

The initiative is building a market-leading team to help some of the world’s largest and most well-known companies master their operational challenges and sustainability goals with innovative solutions.

Do Innovative Work

Join the largest group of food and beverage experts in the world—thousands of dedicated professionals at the intersection of technology, industry expertise, and digital innovation.

Drive Innovation and Growth

Deliver targeted solutions through a depth and breadth of consulting experience and innovation that’s second to none.

Be Part of a Great Team

Work on wide-ranging projects and harness the unparalleled capabilities, global scale, and joint solution development of Nestle’s powerhouse teams.

Future-proof Your Career

Advance your career with near-limitless opportunities in a company that offers unmatched training, development, and certification support.

Explore

Discover how Nestle Operational Services Worldwide SA is leading the way in food and beverage innovation and sustainability.

The Nestle Leadership and Diversity Training Program

This program enhances leadership skills and promotes diversity, ensuring that all team members have the opportunity to succeed in a supportive and inclusive environment.

Stay Connected

Join the Team

Search open positions that match your skills and interests. Nestle Operational Services Worldwide SA looks for passionate, curious, creative, and solution-driven team players. SEARCH NESTLE JOBS

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at Nestle.

READ CAREERS BLOG

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await in areas such as employment, internships, and professional growth within Nestle Operational Services Worldwide SA.
Learn more about Nestle Operational Services Worldwide SA

Similar Jobs

More Jobs at Nestle Operational Services Worldwide SA

More Hospitality & Recreation Jobs

Find similar Customer Account Manager - Hospitality/Lodging (Remote Position) jobs: