Airbus

Customer Acceptance and Delivery Manager (CADM) - A220

Airbus • $100K — $120K *
Mobile, AL 36695In-Person
Aerospace & Defense
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree or equivalent aeronautical technical experience, or 8 years of aviation experience in lieu of a degree.
  • 8 years of combined aeronautical and customer-focused product support experience.
  • Solid technical knowledge of aircraft structure, cabin, systems, and avionics.
  • Proven ability to respond to customer needs with precise information.
  • Strong negotiation and influencing skills to engage stakeholders effectively.
  • Fluent communication in English, both written and verbal.
  • Familiarity with company policies regarding social media usage.

Responsibilities

  • Lead the Customer Acceptance & Delivery Multi-Functional Team (CAD MFT) as the main point of contact for customers during aircraft delivery.
  • Ensure timely communication of customer delivery issues with relevant stakeholders in the core MFT.
  • Maintain customer relationships to align on strategy and assess impacts of in-service issues on upcoming deliveries.
  • Oversee risk management for aircraft technical status and industrial planning from Pre-FAL to delivery.
  • Monitor complex technical negotiations and manage solutions to avoid delays in delivery timelines.
  • Facilitate effective customer communication throughout the delivery process, addressing both Airbus and customer concerns.
  • Review risk items and customer feedback to continuously improve processes for future aircraft deliveries.

Benefits

  • Work in a dynamic and collaborative environment with a strong focus on customer satisfaction.
  • Engage in an influential role at the intersection of technical operations and customer interfaces.
  • Opportunity for travel, providing exposure to international clients and diverse environments.
  • Contribution to maintaining high-quality standards and delivery milestones in aviation.
  • Chance to lead a multi-functional team and influence major project outcomes.
Full Job Description
Job Description:

Airbus Americas, Inc is looking for a Customer Acceptance and Delivery Manager (CADM) to join our team based in Mobile, AL.

The Customer Acceptance and Delivery Manager (CADM) is accountable for the On-Time, On-Quality and On-Customer Satisfaction delivery of an aircraft fleet to airlines Customers/lessors.

The CADM is the leader of the Customer Acceptance & Delivery Multi-Functional Team (CAD MFT) for industrial/technical/quality topics, manages the risks (technical, industrial, certification, definition, planning aspects) to protect the deliveries, is accountable for the Customer Feedback Loop and defines the Customer Presentation Program in the Final Assembly Line (FAL) and Delivery.

Your Challenges:

1. Leader of the CAD MFT (Customer Acceptance and Delivery Multi Functional Team)
  • The CADM acts as the leader of the CAD MFT to speak with one voice to the Customer along the CAD process in the scope of aircraft deliveries to ensure On-Time, On-Quality, and Customer satisfaction.
  • The CADM is accountable for the Communication Loop within the core MFT in order to provide timely and accurate insight for any relevant Customer/Acceptance/Delivery blocking issue.
  • As Fleet Manager, the CADM maintains a relationship with airline customers on the whole fleet liaising with the Global Account Management (GAM) team to be aligned on the Account strategy. For any major in-service issue, assesses the impact on the upcoming aircraft in Pre-FAL or FAL of the A220 fleet.


2. Monitor the Industrial activities of the aircraft assembly:
  • As technical/industrial focal point of the Customer, the CADM leads the Risk Management on A/C technical status & Industrial Planning from Pre-FAL to Ferry Flight.
  • The CADM monitors the negotiation of complex technical/industrial topics, manages the mitigation of those items in order to prevent a delay to delivery milestones.
  • The CADM manages and reports any major event, non-conformity, deviation, and ground rework that may impact the deliveries, thus protecting Airbus interests.


3. Customer Communications
  • As the voice of the customer, the CADM manages the communication along the CAD process (FAL, Flight line & Delivery) and shares the AIRBUS voice towards the Customer for technical/industrial topics.
  • The CADM has to manage a wide range of interactions with Airbus Functions within different organizations and Suppliers.
  • The CADM, with agreement from the Customer, defines the Customer Presentations Program for a given fleet, which is managed on each aircraft by the CAM (Customer Acceptance Manager).
  • The CADM, with agreement from the Customer, defines the Customer Presentations Program for a given fleet, which is managed on each aircraft by the CAM team facilitates and ensures the application of the recommendations/decisions made on behalf of the MFT, taking into account Customers expectations while protecting Airbus interests.
  • The CADM, with agreement from the Customer, defines the Customer Presentations Program for a given fleet, which is managed on each aircraft by the CAM team
  • Manages the feedback loop using necessary information from CSIP responses after delivery, and reviewing risk items identified all along the Acceptance process to mitigate repetitive items on subsequent aircraft, and thus to ensure continuous improvements in line with Customer expectations.
  • The CADM communicates and escalates topics up to top management of both Airbus and Customers.


Additional Responsibilities:
  • Perform Aircraft Status Review Meetings (ASRM's) with customers, as needed.
  • Manage Main Manufacturing Incident (MMI) notification to customer.


Your Boarding Pass:
  • Bachelor's Degree or equivalent aeronautical technical experience. In lieu of a degree, 8 years of aviation experience is required.
  • 8 years combined aeronautical and customer focused product support experience.
  • Aircraft technical knowledge (structure, cabin, systems, avionics).
  • Ability to provide precise information to respond to customer needs and requirements.
  • Ability to negotiate & influence to convince and/or persuade stakeholders/Customers.
  • Ability to communicate in English efficiently and effectively.
  • Knowledge / application of company rules / policies pertaining to the use of social media


Preferred:
  • CAM, DTM, CAQM or similar prior experience in pre-delivery phases of production or aircraft delivery environment.
  • Preferred: Comprehension of airlines operations to be in a position to understand and translate Customers challenges towards internal stakeholders.
  • Preferred: Ability to work in a multicultural context and to interact with people of different cultural backgrounds in a constructive manner to achieve commonly accepted results.


Travel Required:
  • 10% Domestic and International


Eligibility:
  • Eligible for employment in the US without sponsorship.

Physical Requirements:
  • Onsite or remote: 100% onsite
  • Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings.
  • Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms.
  • Speaking: able to speak in conversations and meetings, deliver information and participate in communications.
  • Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.
  • Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
  • Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
  • Pushing / Pulling: able to push and pull small office furniture and some equipment and tools.
  • Sitting: able to sit for long periods of time in meetings, working on computer.
  • Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.
  • Standing: able to stand for discussions in offices or on production floor.
  • Travel: able to travel independently and at short notice.
  • Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces.
  • Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site
  • Administrative position only PPE required: Steel-toed shoes are required for all shop floor visit, appropriate hearing/eye protection may also be required when visiting the shop floor.


A full job description will be provided to candidates who progress to the interview stage or any candidate upon request.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company:
Airbus Americas, Inc.

Employment Type:
US - Direct Hire

Experience Level:
Professional

Remote Type:
On-site

Job Family:
Programme & Project Management

About Airbus

Airbus SE is a European multinational aerospace corporation that designs, manufactures, and sells civil and military aeronautical products worldwide. The company operates in three segments: Airbus, Airbus Helicopters, and Airbus Defence and Space. The Airbus segment develops, manufactures, markets, and sells commercial jet aircraft of approximately 100 seats; and regional turboprop aircraft and aircraft components, as well as provides aircraft conversion and related services. The Airbus Helicopters segment develops, manufactures, markets, and sells civil and military helicopters; and offers helicopter related services. The Airbus Defence and Space segment develops, manufactures, markets, and sells military aircraft, such as combat, mission, transport, and tanker aircraft; and missile systems, military satellites, and defence electronics, as well as provides defence related services. The company was formerly known as Airbus Group SE and changed its name to Airbus SE in April 2017. Airbus SE was founded in 2000 and is headquartered in Blagnac, France.
Learn more about Airbus
Size
135,000 employees
Industry
Aerospace & Defense
Founded
2000
* Ladders Estimates

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