Caterpillar, Inc

Customer 360 & MDM Data Specialist

Caterpillar, Inc$94K — $151K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Information Systems, Computer Science, Data Analytics, Business, Engineering, or related discipline.
  • 5+ years of experience in Data Governance, Data Quality, Data Management, or related fields.
  • Collaborated with various stakeholders to solve complex data issues.
  • Documented business requirements, policies, and governance processes.
  • Experienced with SQL and data analysis techniques.
  • Strong communication and stakeholder management skills.

Responsibilities

  • Operationalize enterprise data governance standards and policies.
  • Facilitate data ownership and governance activities across domains.
  • Partner with compliance and legal teams to implement governance controls.
  • Drive data classification and retention practices.
  • Establish and monitor data quality controls and scorecards.
  • Identify opportunities to automate governance and data quality processes.
  • Support AI readiness assessments and governance programs.

Benefits

  • Medical, dental, and vision benefits.
  • Paid time off plan including vacation and holidays.
  • 401(k) savings plans.
  • Flexible Spending Accounts (FSAs).
  • Health Savings Account (HSA).
  • Incentive bonuses and career development opportunities.
  • Tuition reimbursement and additional voluntary benefits.
Full Job Description

Career Area:

Job Description:

The Role:

The Governance, Data Quality & AI Readiness Lead will play a critical role within the Data & AI Solutions team, establishing and operationalizing trusted, governed, and high-quality enterprise data that enables Customer 360, Master Data Management (MDM), data products, analytics, regulatory compliance, and emerging AI capabilities. 

This position serves as a bridge between business stakeholders, technology teams, Compliance, Legal, Risk, and Enterprise Governance functions to ensure enterprise data is governed, trusted, and ready to support strategic business and AI-enabled outcomes. 

The successful candidate will combine strategic thinking with hands-on execution, helping mature governance and data quality capabilities while simplifying, automating, and scaling processes through modern technologies and operating models. 

What You Will Do:

Enterprise Data Governance & Stewardship 

  • Operationalize enterprise data governance standards, policies, ownership models, and stewardship processes. 

  • Facilitate data ownership, stewardship, accountability, and governance activities across business domains. 

  • Partner with Compliance, Legal, Risk, Privacy, and Information Security teams to implement governance controls and privacy requirements. 

  • Support compliance with applicable frameworks including GDPR, CCPA, GLBA, records management, data retention, and internal governance standards. 

  • Drive data classification, sensitive data management, retention, consent, and authorized data usage practices. 

  • Support governance councils, issue management, audit readiness, and governance maturity initiatives. 

Data Quality Management & Controls 

  • Define, implement, and monitor data quality controls, scorecards, KPIs, and critical data elements. 

  • Investigate data quality issues, perform root-cause analysis, and coordinate sustainable remediation. 

  • Establish quality rules, thresholds, monitoring processes, and exception management workflows. 

  • Expand automated monitoring and data observability capabilities to proactively identify issues. 

  • Promote shift-left quality practices that improve data quality at the source. 

Customer 360 & Master Data Management 

  • Partner with Customer 360 and MDM teams to support trusted customer data management practices. 

  • Define governance and quality requirements supporting identity resolution, match/merge, survivorship, and Golden Record processes. 

  • Improve consistency and interoperability across customer, dealer, and enterprise data domains. 

  • Establish governance controls supporting trusted master data assets and Customer 360 initiatives. 

Metadata, Lineage & Trusted Data Foundation 

  • Expand metadata management, data lineage, business glossary, and data catalog capabilities. 

  • Improve discoverability, transparency, ownership, and usability of enterprise data assets. 

  • Develop and maintain lineage documentation, critical data element inventories, business glossaries, and governance artifacts. 

  • Partner with Architecture and Engineering teams to embed governance controls into data platforms and delivery pipelines. 

Automation & Process Modernization 

  • Identify opportunities to simplify, automate, and scale governance, stewardship, and data quality processes. 

  • Implement workflow automation that reduces manual effort and improves governance efficiency. 

  • Support governance workflows including approvals, issue management, access reviews, and policy administration. 

  • Leverage Power Platform, Snowflake, APIs, AI-enabled tools, and workflow technologies to modernize operations. 

AI Readiness & AI Governance

  • Establish trusted, governed data assets that support AI and advanced analytics initiatives. 

  • Support AI readiness assessments and AI governance programs across priority business domains. 

  • Partner with Data Science, Engineering, and AI teams to improve lineage, provenance, data quality, and traceability. 

  • Help define controls supporting AI model input quality, explainability, auditability, and responsible AI practices. 

  • Ensure enterprise data can be leveraged safely and effectively for future AI-enabled solutions. 

Basic Qualifications 

  • Bachelor's degree in Information Systems, Computer Science, Data Analytics, Business, Engineering, or related discipline. 

  • 5+ years of experience in Data Governance, Data Quality, Data Management, MDM, Business Intelligence, Analytics, or Information Management disciplines. 

  • Experience working with business stakeholders and technical teams to solve complex data challenges. 

  • Experience documenting business requirements, policies, standards, business rules, controls, and governance processes. 

  • Experience with SQL and data analysis techniques. 

  • Strong communication, facilitation, and stakeholder management skills. 

Preferred Qualifications 

  • Experience with Data Governance, Data Quality, Metadata Management, Data Stewardship, MDM, or Information Management programs. 

  • Experience supporting Customer 360, Golden Record, or customer master data initiatives. 

  • Experience working within Financial Services or other regulated industries. 

  • Knowledge of GDPR, CCPA, GLBA, privacy, compliance, records management, and risk management practices. 

  • Experience supporting enterprise data strategy, data products, analytics, AI, or digital transformation initiatives. 

  • Understanding of Responsible AI, AI Governance, and AI Readiness concepts. 

Technical Stack & Tools 

  • Data & Analytics: Snowflake, SQL, Power BI, and Python 

  • Governance & Metadata: Informatica, Collibra, Alation, data catalogs, metadata repositories, lineage, and business glossary solutions 

  • Automation & Integration: Power Platform, APIs, workflow automation tools, Azure DevOps, and GitHub 

  • Data Quality & Observability: Data profiling tools, data quality monitoring solutions, data observability platforms, and control and exception management frameworks 

Additional Information:

  • This role is on site 5 days per week based in the Nashville, TN.

Compensation & Benefits:

Summary Pay Range:

$94,728.00 - $151,572.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

  • Medical, dental, and vision benefits*

  • Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

  • 401(k) savings plans*

  • Health Savings Account (HSA)*

  • Flexible Spending Accounts (FSAs)*

  • Health Lifestyle Programs*

  • Employee Assistance Program*

  • Voluntary Benefits and Employee Discounts*

  • Career Development*

  • Incentive bonus*

  • Disability benefits

  • Life Insurance

  • Parental leave

  • Adoption benefits

  • Tuition Reimbursement

       

* These benefits also apply to part-time employees

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade.  It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job.  At the discretion of management, this description may be changed at any time to address the evolving needs of the organization.  It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

 

 

This position requires working onsite five days a week. 

 

 

About Caterpillar, Inc

Progress Rail Services Corporation, a Caterpillar company, is one of the largest integrated and diversified suppliers of railroad and transit system products and services worldwide. Since its acquisition by Caterpillar Inc. in 2006, Progress Rail has used the Caterpillar international footprint to gain quick and widespread notice and approval across the globe. Product technology, reliability and durability, along with legendary aftermarket parts and service support, have been their keys to success. Caterpillar is the world's leading manufacturer of construction and mining equipment, diesel and natural gas engines and industrial gas turbines. The technology and world reach of Caterpillar, combined with the service standard and historical reliability of Progress Rail, ensures their products and services make a growing impact on the world rail industry. With their acquisition of Electro-Motive Diesel (EMD), Progress Rail is the world's largest builder of diesel-electric locomotives for all commercial railroad applications including freight, intercity passenger, commuter, switching, industrial and mining. EMD is also a global provider of diesel power engines for marine propulsion, offshore and land based oil well drilling rigs and stationary power generation. Electro-Motive is the only diesel engine manufacturer of its size to have produced more than 70,000 engines. This success stems from product reliability, serviceability, load acceptance capability, low operating costs and ease of maintenance with standardized components.

Caterpillar, Inc. Careers

Join the robust team at Caterpillar, Inc., a global leader in construction and mining equipment, where innovation drives everything we do. As part of our team, you'll engage in work that improves the world and furthers your career with every project you touch.

Work You’ll Do

At Caterpillar, Inc., you will have the opportunity to contribute to a variety of groundbreaking projects that extend across the globe. Our commitment to leadership in the industry is unwavering, and we achieve it through a culture that fosters diversity and leadership development.

Explore Job Opportunities and Growth

Caterpillar offers a wide range of job opportunities and career paths, providing a platform for professional growth and development. Whether you're interested in engineering, sales, marketing, or management, Caterpillar has a position that will utilize your unique skills and talents. We are continuously hiring innovative minds to propel our mission forward and maintain our status as industry leaders.

Internship Programs

Kickstart your career with a Caterpillar internship. Our internships provide invaluable workplace experience and networking opportunities that often lead to full-time employment at our company. As an intern, you will work alongside experienced professionals and gain insights that will benefit you as you advance in your career.

Benefits and Culture

Choosing a career at Caterpillar means more than just having a job. It means you're part of a team that values diversity and is committed to creating an inclusive environment. We offer competitive benefits to ensure the health and well-being of our employees and their families. These benefits include health insurance, retirement plans, and paid time off, alongside unique perks like professional development and diversity training programs.

Innovation and Leadership

Drive innovation and industry leadership as part of the Caterpillar team. We empower our employees to lead from their first day on the job, encouraging continuous improvement and career advancement. At Caterpillar, your ideas will shape the future of our business and the industries we serve.

Join Our Team

Search open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players. Ready to start your journey at Caterpillar, Inc.? Explore our career portal for the latest job opportunities.

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Prepare for Your Interview

Make a great first impression. Prepare for your interview at Caterpillar by reviewing common questions and practicing your responses. Tailor your resume to highlight the experiences and skills that make you the ideal candidate for the position you are applying for. At Caterpillar, Inc., every role offers the chance to make an impact. Come be a part of our team and drive the future of our global industries. Your career at Caterpillar is not just about what you'll accomplish, but how you'll grow and the innovation you'll lead. Join us and build a career that matters.
Learn more about Caterpillar, Inc
Size
107,700 employees
Market Cap
$125.3 billion
Industry
Net Income
$2.9 billion
Founded
1925
5 Year Trend
+5.8%
Revenue
$41.7 billion
NASDAQ

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