The Business Finance Operations (BFO) team is a wireless operations group responsible for ensuring that business channel activities adhere to Verizon’s standards and guidelines. The team audits business channel activities and transactions, creates and maintains wireless profiles in the Enterprise Customer Profile Database (ECPD), oversees promotional offers and discounts, applies and maintains wireless tax exempt status, and manages business channel other charges and credits (OCCs). The BFO works closely with sales, service and operations channels to support Verizon’s business customers. We also partner with Legal, Contract Management, Compliance, Risk Management and Fraud teams to define, measure and mitigate risk and to ensure SOX compliance.

As a part of this team, you’ll play a pivotal role in the BFO mission, working towards delivering and supporting innovative solutions that open up a world of possibilities for our customers and our internal teams.

• Working collaboratively with BFO user groups to evaluate technology and system needs with the goal of improving organizational efficiency, onboarding and service delivery flow through technology.

• Representing BFO on project teams that impact the Public Sector, Federal Electronic Billing systems and processes, Purchase Orders and other critical business processes. 

• Managing feedback for supported systems and tools, conducting quarterly roundtable meetings to identify process improvement opportunities and drive implementation as needed.

• Preparing Jira user stories, business cases and other documentation as required for system enhancements.

• Participating in ad-hoc projects as required to represent BFO’s strategic objectives in alignment with technology and innovation goals. 

• Building and maintaining relationships with business owners for key systems to ensure representation in enterprise releases, enhancements and UI changes.

• Partner with the BFO Digital Lead, frontline teams, and external partners to develop, and implement automated solutions and drive digital adoption.

What we’re looking for...

You’re analytical, organized, and detail-oriented. You take ownership for problems and you’re not satisfied until they’re resolved. You can communicate easily with internal and external partners alike. You’re no stranger to a fast-paced environment and tight deadlines, and you adapt to changing priorities and juggle multiple projects with ease. You take a lot of pride in your work, and that’s why people count on you to deliver.

You will need to have:

• Bachelor’s degree or four or more years of work experience.

• Four or more years of relevant experience required, demonstrated through work and/or military experience.

• Two or more years of project management experience.

• Demonstrated experience in the development, tracking, and troubleshooting of digital solutions.

• Experience with Verizon systems (ECPD, EPOD, ACSS, WFM, My Business, JIRA).

• Experience with Google G Suite (Docs, Sheets, Slides, and Drive). 

• Willingness to travel up to 10%.

Even better if you have one or more of the following:

• A Masters degree.

• Experience in customer support, sales or operations with a focus on business customers.

• Experience communicating and or presenting to upper level management.

• Federal government and/or Public sector experience.

• Strong communication skills with experience presenting data and findings to a broad audience including front line and managers.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.