Job DescriptionThe CSIRT L3 Relay acts as a
Level 3 (N3) cybersecurity operational coordinator and CSIRT support relay for a large international automotive customer. Working closely with central Cyber Detection & Response (CDOC) teams, this role strengthens local operational support, accelerates response to complex or critical incidents, and provides expert guidance when needed.
The role also supports collaboration across business, functional, and technical teams, ensuring effective escalation management, mitigation tracking, and incident coordination.
Key Responsibilities:Operational Coordination & Proximity- Act as the local cybersecurity contact for client sites
- Maintain strong operational proximity with onsite teams
- Liaise between local stakeholders and central CDOC teams
Incident & Escalation Management- Coordinate incident escalations and expert support
- Track mitigation, remediation, and corrective actions
Advanced Incident Response Support- Support complex or critical cybersecurity incidents
- Lead or assist response, remediation, and recovery activities
- Align technical risks with business and operational priorities
Crisis Management- Provide expert support and coordinate response during major incidents or cyber crises
Requirements Translation & Solution Alignment- Translate business needs into cybersecurity requirements and global solutions
- Support continuous improvement of detection and response processes
Communication & Continuous Improvement- Ensure clear two-way communication between local and central teams
- Promote knowledge sharing, best practices, and service quality improvements
QualificationsRequired Skills:- Strong knowledge of cybersecurity operations, SOC/CDOC environments, and incident response
- Experience coordinating technical and non-technical stakeholders
- Skilled in incident management, escalation handling, and mitigation tracking
- Ability to translate business needs into technical cybersecurity requirements
- Strong communication, facilitation, and coordination skills
- Autonomous, proactive, and solution-oriented mindset
- Hands-on experience with SIEM platforms such as Microsoft Sentinel, QRadar, or Splunk/ELK
- Experience with EDR solutions such as CrowdStrike and/or Microsoft Defender
- Mandatory or equivalent certifications: GCIH or GCFE/GCFA; Microsoft SC-200 (Sentinel)
- English required; French is an asset
- Bachelor's degree in Cybersecurity, IT, or a related field, or equivalent experience
Nice to have skills:- Experience with Logic Apps, SOAR platforms, or threat intelligence tools such as MISP or OpenCTI
- Additional certifications such as CISSP, CISM, GREM, CEH, or CHFI
- Experience in large enterprise environments or IT/OT boundary contexts
- Background in automotive, manufacturing, OT/ICS security, or 24/7 SOC environments
Additional InformationWhy Join Sopra Steria Canada?Sopra Steria Canada is proud to be certified as a "Great Place to Work" 2026, a recognition that reflects our commitment to creating an inspiring, supportive, and people-first environment where every employee can thrive.
What you can look forward to:- Competitive compensation including a strong base salary and annual performance bonus.
- A comprehensive, fully covered benefits package designed with your well-being in mind:
- life insurance,
- long-term disability,
- health, dental, and vision coverage,
- HSA (Health Spending Account)
- Access to Dialogue telehealth,
- Sopra Steria covers 100% of premiums, so you can focus on growing your career with total peace of mind.
- Generous paid time off, including sick leave, personal days, and 3 weeks of vacation to recharge and take care of what matters most.
- A monthly transportation allowance, making your commute smoother and more affordable.
- Excellent learning, development, and career advancement opportunities, backed by active support to help you strengthen your skills. You'll grow within a company culture that is caring, collaborative, and genuinely inclusive.
- A hybrid work environment that offers the best of both flexibility and connection.
- All the equipment you need to stay productive and perform at your best from day one.
We sincerely thank all applicants for their interest in this opportunity. We truly appreciate the time and effort you put into applying.
