Primary Function:The
CRM Admin & Developer is a techno functional role responsible for the administration, analysis, customization/development and user support for
Microsoft's D365 CE/CRM. The role will work with all levels of management and process owners (Sales, Customer Service, Graphics & Marketing) to manage strategic and operational aspects of CRM with a focus on system administration & configuration, customization, and technical issue resolution.
Responsibilities and Duties- Lead solution design, customization/development, configuration and testing for enhancements, automations and new functionality as it relates to Dynamics 365 CRM and other Microsoft ecosystem integrated applications (Azure, Power BI, Power Automate, Sharepoint, etc.).
- Manage security roles, user permissions, system updates and workflows.
- Build or modify model-driven apps, canvas apps, and Power Automate flows and Power Apps.
- Integrate D365 CE with third party software's or ERP's using REST API's, Azure functions, Web services and iPaaS solutions.
- Ensure seamless integration, best-in-class performance, and efficient data flow across systems.
- Handle solution deployments and environment migrations or promotions.
- Translate business and technical requirements into an architectural blueprint to achieve business objectives and document all solution architecture design work.
- Partner with third party developers to understand our customizations and own them.
- Identify and implement improvements to enhance application functionality and user experience.
- Assist the business with validating results through testing including integration and user acceptance testing.
- Develop and maintain up-to-date design and technical documentation.
- Responsible for troubleshooting and resolving level 1 and level 2 support in a timely manner via IT help-desk system.
- Work with end users to provide best practices and tips on CRM usage including training, when required.
- Design and generate reports that support better decision-making.
Qualifications and Required Skills- Bachelor's degree in Computer science, Information Technology or a related field.
- 5+ years' experience as an application lead & developer for Microsoft D365 CRM.
- Must have good techno-functional knowledge.
- Hands-on experience in Development/Support/Implementation projects
- Demonstrated full-life cycle CRM implementation experience.
- Strong knowledge of Power automate, Power Apps, & module driven apps with custom workflow development.
- Experience with data migration and integration mappings.
- Demonstrated experience with Integration platform as a service tool (iPaas) - Celigo or Jitterbit or Mulesoft or Boomi, a plus.
- Demonstrated experience with database query language (eg. MS SQL), and reporting / automation tools (Power BI, Power Automate).
Physical Requirements of the Job - Office environment; must be able to perform frequent repetitive tasks, and be able to sit or stand at and operate a computer for up to 80% of the day.
- Cognitive skills such as thinking, reasoning, understanding, learning and remembering are required 100 % of the day.
Key Attributes for Success - Excellent analytical and problem-solving skills and the ability to multi-task in a fast-paced environment.
- High degree of attention to details.
- High energy level to learn new skills and be proactive in applying them.
- Ability to establish credibility and be decisive and able to recognize and support the organization's preferences and priorities.
- Excellent communication skills verbally and in writing.
