IT Technical Analyst 2
Join a team where technology directly impacts business success. This role is ideal for a self-driven problem solver who enjoys turning business challenges into scalable technology solutions in and across our Dynamics 365 Finance & Operations environment.
Position Summary
TOPS Products is seeking an IT Technical Analyst 2 to help design, develop, support, and improve technology solutions that enable our manufacturing and distribution focused operations. This role combines technical analysis, solution development, reporting, integrations, EDI, and hands-on work in our Microsoft Dynamics 365 Finance & Operations ecosystem.
The successful candidate will work closely with IT teammates, business users, and external partners to understand/troubleshoot issues, improve processes, support custom applications, and deliver practical solutions that create measurable business value.
Why This Role Is Different
- Own a variety of meaningful work, including D365 reporting, integrations, EDI, data analysis, system enhancements, internal website maintenance and custom solution support.
- Partner with business teams to solve real operational challenges.
- Gain exposure to manufacturing, distribution, supply chain, finance, and customer service processes in a multi-country environment supporting over 10 locations.
- Contribute ideas, challenge assumptions, and help shape solutions from concept through implementation.
Key Responsibilities
- Analyze business requirements and translate them into effective technical solutions, reports, integrations, and process improvements.
- Support, troubleshoot, and enhance our technical solutions within and around Microsoft Dynamics 365 Finance & Operations.
- Support EDI transactions, system interfaces, and integration processes between D365 and internal or external systems.
- Leverage knowledge of D365 data model to assist with support and development activities.
- Maintain custom IT solutions including internal websites and legacy IT business solutions
- Meet with IT and business users to understand issues, document requirements, validate solutions, and support user adoption.
- Work collaboratively with IT infrastructure, business analysts, developers, and vendors to deliver reliable solutions.
- Manage multiple priorities in a fast-paced environment while maintaining strong follow-through and communication.
- Create and maintain technical documentation, support notes, and process flows.
- Identify opportunities to simplify processes, reduce manual effort, improve data quality, and increase system reliability.
- Maintain and provide status of requests, priorities and issues to IT Manager.
Ideal Candidate Profile
- Self-starter who can take ownership, ask good questions, and move work forward obtaining guidance as needed.
- Strong analytical thinker who enjoys solving complex business and technical problems.
- Comfortable balancing hands-on technical work with frequent interaction across IT and business teams.
- Able to manage competing priorities, shift between support and project work, and communicate status clearly.
- Curious, adaptable, and willing to learn new technologies, applications, and business processes.
- Customer-focused mindset with the ability to explain technical topics in practical business terms.
Preferred Qualifications
- Experience supporting ERP, business applications, or enterprise systems; familiarity with D365 Finance & Operations is required.
- Experience with SQL, reporting tools, data analysis, dashboards, or business intelligence solutions.
- Exposure to EDI, APIs, file-based integrations, middleware, or other system-to-system data exchange methods.
- Exposure to Azure Devops or CICD pipeline
- Ability to troubleshoot and support technical processes
- Experience working with business users to gather requirements, test solutions, and support production systems.
- Manufacturing and distribution industry experience is a plus.
- Strong written and verbal communication skills, including documentation and user-facing support.
Work Environment and Success Factors
- This role requires collaboration with business teams and IT teammates across multiple departments and locations.
- Success depends on strong ownership, sound judgment, attention to detail, and the ability to deliver practical solutions in a changing environment.
- The role is well suited for someone who enjoys variety: one day may involve troubleshooting an EDI issue, the next may involve designing a report, supporting a D365 process, or working with users to improve how work gets done.
What You Will Help Deliver
- More reliable business processes and system integrations.
- Better reporting and visibility for operational decision-making
- Improved user experience and adoption across key business applications
- Technology solutions that create measurable value for the organization
Pay Range: $72,000-$95,000
