Microsoft

Critical Environment Program Manager

Microsoft • $84K — $168K *
Atlanta, GA 30349In-Person
Technical Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • High School or equivalent plus 3+ years in IT support or server/network deployment.
  • 2+ years in critical environment infrastructures (UPS, Generator, AHU).
  • Experience with physical IT infrastructures (Servers, SANs, Networking).
  • Preferred: Bachelor's or Technical College Degree with 8+ years in relevant fields.
  • Certifications in IT fields such as CompTIA, CCNA, or ITIL v3 are preferred.

Responsibilities

  • Establish strong customer relationships to enhance service delivery.
  • Oversee daily operations and maintenance of data center equipment.
  • Manage preventative and corrective maintenance schedules and tasks.
  • Utilize CMMS for monitoring performance and allocating technician work orders.
  • Ensure operational compliance and efficiency of critical infrastructure.
  • Act as an escalation point for facility-related issues.
  • Lead small-to-medium projects and drive efficiency initiatives.

Benefits

  • Emphasis on safety, security, and compliance in workspace practices.
  • Opportunity to mentor and share knowledge with team members.
  • Commitment to constant learning and adapting to change.
  • Engagement with a culture that prioritizes clarity and energy.
  • Exposure to large-scale enterprise environments and cutting-edge technologies.
Full Job Description
Responsibilities

Data Center Operations/Service Delivery:

  • Establish strong working relationships with customers.
  • Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in a datacenter.
  • Manage, plan control and organize the planned preventative and corrective electrical and/or mechanical equipment.
  • This involves utilizing CMMS and monitoring the performance of electrical plant and machinery, ensuring work is undertaken to prevent failure/loss of the plant and equipment and the production of work order and allocating the work daily to the Technicians, monitoring progress, and inspecting completed work to ensure the required standards are achieved.
  • Ensure that electrical, mechanical, and/or fire/life safety equipment within the datacenter is operating at peak efficiency.
  • Ensure compliance with infrastructure operations standardization.
  • Act as an escalation point for all facilities-related issues within the datacenter, escalating to the Data Operations Manager as needed. This may include assisting technicians in times of emergencies, job training, and providing input/recommendations on electrical/mechanical design parameters.
  • Management of small-to-medium projects from conception to completion.
  • Ensure routine reporting for critical infrastructure, inclusive of operational and maintenance KPIs, objectives, organizational polices, procedures, and standards.
  • Driving cost/energy efficiency projects.
  • Identifying single points-of-failure at regional datacenter locations.
  • Coordinate, plan, schedule, and supervise CE audits and compliance verifications.
  • Drive identification and remediation of vulnerabilities (such as single points of failure). Provide recommendations on new data center equipment designs, technologies, and construction methods. Drive cost/energy efficiency projects.


Data Center Work Environment:

  • Share best practices, assists others in learning role, process, procedures; and mentors others.
  • Promotes a culture of safety, security, and compliance in all aspect of datacenter activities.
  • Realize the impact of change on others.
  • Learn, live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success.
  • Embody our culture and values.
  • Removes barriers to agility to enable the team to shift priorities quickly without losing productivity.


Qualifications

Required Qualifications:

  • High School Qualification or equivalent AND 3+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience.
  • 2+ years' experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling).


Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

  • Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 8+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 10+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)
    • OR equivalent experience.
  • Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications.
  • 3+ years' experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling).
  • 6+ months' experience working with the operation of building cooling, electrical, mechanical, and life safety systems.
  • 6+ months' experience with Electrical Power Monitoring Systems (EPMS), Branch Circuit Monitoring (BCM), and Building Automation Systems (BAS).
  • 3+ years' experience with project management or relevant certification/training in project management.
  • 3+ years' experience working on large scale projects.


Data Center Operations Management IC3 - The typical base pay range for this role across the U.S. is USD $84,400.00 - $168,800.00 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $118,800.00 - $186,600.00 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

Data Center Operations Management IC4 - The typical base pay range for this role across the U.S. is USD $102,600.00 - $202,800.00 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,500.00 - $225,800.00 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

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Join Microsoft today and be part of a company that values innovation, leadership, and diversity in its workforce. As a global leader in technology and digital transformation, Microsoft offers unparalleled job opportunities that propel your career to new heights.

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Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

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