Microsoft

Critical Environment Program Manager - Business Operations

Microsoft • $69K — $129K *
Toronto, ON M3C 0E3In-Person
Business Services
Less than 5 years of experience
Reposted Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • High School qualification or equivalent with 2+ years in IT support or server deployment in large environments.
  • Minimum of 2+ years with cost management expertise.
  • 2+ years of industry project management experience.
  • Experience with reporting and data analysis tools such as PowerBI for at least 2 years.

Responsibilities

  • Lead financial controllership ensuring accuracy and proper governance of datacenter financials.
  • Manage commercial contracts, overseeing PO execution and vendor partnerships.
  • Conduct quarterly reviews of spend management and track maintenance activities.
  • Identify cost-saving measures and spearhead strategic initiatives for efficiency.
  • Collaborate with field operations and stakeholders to enhance service delivery.
  • Assist in monitoring datacenter maintenance and repair initiatives.
  • Contribute to evolving processes and improving operational agility.

Benefits

  • Flexible work environment to promote work-life balance.
  • Opportunity for professional development and skill enhancement.
  • Engagement in innovative projects within a critical infrastructure environment.
Full Job Description
Responsibilities
  • Financial Controllership & Governance: Provide thought leadership and subject matter expertise across datacenter financials, ensuring accuracy, forecasting discipline, compliance, and sound financial controls of datacenter financials.
  • Commercial & Contract Management: Own the financial and commercial management of site contracts, including PO end-to-end execution, invoice reviews, and spend oversight in close partnership with vendors and field operations.
  • Spend & Performance Management: Prepare and deliver quarterly spend management reviews, track maintenance and repair activities, and proactively assess financial performance against plans and forecasts.
  • Cost Optimization & Strategic Initiatives: Identify cost-saving opportunities and lead strategic projects to realize efficiencies while balancing short term needs with long term operational impact.
  • Operational Partnership & Stakeholder Alignment: Work closely with datacenter field operations and cross functional stakeholders, leveraging local SME knowledge and best practices to optimize service delivery and SLA outcomes. Leverage local subject matter expert's tribal knowledge, spread adoption of regional and global best practices.
  • Assist with tracking of datacenter Maintenance and Repair activities.
  • Act on opportunities to increase agility, and contribute to workstreams to evolve processes, services, and solutions for Operations and Service Level Agreements for CO+I.


Capabilities important to success include:
  • Operational Planning & Project Management: Show structured thinking, planning, and the ability to execute by working through others, influencing without authority, and dealing with ambiguity.
  • Exceptional written and Interpersonal skills: Communicate effectively and concisely with stakeholders, senior managers, and leaders about our programs and objectives.
  • Customer/Stakeholder Focus: Gather stakeholder impressions of services and programs, integrating this feedback into decision making. Allocate and align resources to optimize the stakeholder and partner experience.
  • Performance Goal and Standards Setting: Develop and communicate to realistic timelines via plans that consider potential obstacles and immediate + long-term consequences.
  • Understand datacenter business objectives: Critically review multiple plans and adjust as needed. Proactively communicate and address necessary trade-offs.
  • Flexibility and Adaptability: Regularly scan the environment to help anticipate changes that could affect key programs and projects. Effectively changes plans, goals, actions or priorities to respond to changing situations.
  • Team Player: Ability to both contribute strategically to this relatively new team and support strategic decisions once debate is over.


Qualifications

Required/minimum qualifications:
  • High School Qualification or equivalent AND 2+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience.
  • 2+ years experience with cost management.
  • 2+ years experience with industry program and/or project management skills.
  • 2+ years experience with reporting and data analysis systems & platforms (e.g. PowerBI).


Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
  • The successful candidate currently has the ability to obtain Reliability Status screening from a duly authorized department or agency of the Government of Canada. This process includes but is not limited to:
    • Verification of identity, background, education, professional credentials, personal and professional references, credit check and criminal background check.
    • Reliability Status screening may also require a security questionnaire and security interview.
    • To obtain the requisite clearance within required timelines, applicants must have five (5) years of continuous Canadian residency and must not have lived or worked outside of Canada for more than six (6) months during that time unless Microsoft is satisfied that the requisite clearance can nevertheless be obtained within required timelines.


Additional or preferred qualifications qualifications:
  • Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 5+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 7+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR equivalent experience.
  • Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.
  • 2+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling).
  • 2+ years experience with critical environment maintenance and repair cost management
  • 2+ years experience working with collaboration platforms (e.g. SharePoint, MS Teams etc.)


Data Center Operations Management IC3 - The typical base pay range for this role across Canada is CAD $69,200 - CAD $129,600 per year.

Find additional pay information here:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Data Center Operations Management IC3 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 69,200 $ CAD à 129,600 $ CAD par année.

Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu'à ce que le poste soit pourvu.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

Microsoft Careers

Join Microsoft today and be part of a company that values innovation, leadership, and diversity in its workforce. As a global leader in technology and digital transformation, Microsoft offers unparalleled job opportunities that propel your career to new heights.

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Internship Programs

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Inclusive Culture and Diversity

At Microsoft, we believe that innovation comes from diversity of thought and inclusion. We are committed to a workplace where everyone feels valued and inspired. Our leadership is dedicated to fostering an environment where diverse perspectives lead to breakthrough innovations and a competitive edge.

Grow with Us

Career growth at Microsoft is about more than climbing the corporate ladder; it's about continuous learning, expanding your skills, and improving your capabilities. With access to various leadership and training programs, you can evolve as a professional and make a significant impact within the company and on the global stage.

Hiring Process

Our hiring process is designed to identify true potential. Starting with a review of your resume, followed by interviews that assess your problem-solving abilities and cultural fit, we ensure that all candidates have a fair chance to demonstrate their strengths and potential to contribute to our team.

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Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

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