POSITION: General Manager, Madison Ave
REPORTS TO: Regional Sales Manager, Creed Boutique
LOCATION:New York, NY
FLSA: Exempt
OVERVIEW: The General Manager oversees all daily operations of the Creed Boutique while building a teamwork environment and leading by example to ensure all goals are met while providing best-in-class customer service internally and externally. The individual in this role delivers a captivating, branded customer experience and enables consistent sales growth that can positively represent our luxury brand, Creed.
CORE RESPONSIBILITIES - Lead a high performing customer service-oriented team. Coach and provide feedback as necessary to ensure all customers are given the full Customer Experience in line with brand strategies.
- Set performance targets and drive store productivity and profitability (i.e. conversion rates, sales, UPT, AUS and customer data capture) using selling tools which include Shopify and HubSpot.
- Plan your Store schedule in accordance with peak business hours, ensuring customer traffic and demand can be met with the right employees at the right time.
- Demonstrate knowledge of the luxury retail market and current trends.
- Be aware of current advertising and marketing campaigns, new product launches and promotions and ensure this is communicated to your team.
- Embrace brand messages and cascade company communications to all members of your team.
- Continue to build business through out-of-store networkingand in-store events.
- Ensure boutique is adequately stocked, cleaned, and properly merchandised.
- Enforce loss prevention and shortage control procedures and maintain all safety standards.
- Recruitment, selection and on-boarding of store staff. Develop a strong bench of managers for future leadership positions.
CORE REQUIREMENTS - Minimum 3 yrs. sales and management experience in the luxury sector; beauty or fragrance a plus!
- Exhibits strong leadership skills with ability to coach, develop and inspire team
- Exceptional client service/customer experience approach and mentality
- Excellent listener with business acumen skills and strong interpersonal relationships
- Able to coordinate and attend regular trainings and stay current on product knowledge
- Strong presentation, communication and organization skills with high attention to detail
- Ability to analyze the business and identify new functional growth opportunities
- Experienced and proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and is technically savvy
- Ability to work in an entrepreneurial, fast-paced environment while being adaptable to change
- Always maintain shop floor standards, including taking proactive measures
- Willing to take on new challenges/opportunities as they arise
- Physical ability to move about the store, kneeling, stooping, using stairs, carrying, bending, stretching, twisting, and carrying up to 25 pounds
