Status: Exempt, Full Time
Location: Seattle, Washington/ Remote Fridays
Job Summary:The Credit and Collections Manager oversees NorthStar Energy's Credit and Accounts Receivable ("AR ") shared service functions and reports to the Assistant Controller. This role will oversee the credit, collection, and cash application processes. This position collaborates closely with customers, sales, and operational personnel. The manager models strong personal agency, a high-level commitment to customer service and develops high-functioning, collaborative and cohesive teams.
Essential Functions:- Develop and implement credit policies and procedures to evaluate and manage customer creditworthiness.
- Conduct credit risk assessments, including reviewing financial statements, credit reports, and trade references.
- Establish credit limits for customers based on risk analysis and company credit guidelines.
- Monitor customer accounts and aging reports and initiate appropriate collection actions for overdue accounts.
- Develop and maintain relationships with customers to ensure timely payments and address credit-related concerns.
- Collaborate with sales, pricing, tax, and customer service teams to onboard new customers and to resolve billing disputes and address customer inquiries.
- Oversee the timely and accurate application of customer payments to accounts receivable.
- Provide leadership and guidance to the credit and accounts receivable team, including training, performance management, and professional development.
- Responsible for all matters of employment including recruiting, training, development, promotion, discipline, and termination.
- Promote a work environment of accountability and ownership. Set appropriate standards of performance and communicate clear expectations to staff. Show direct and tangible evidence of coaching, mentoring and professional development.
- Other duties as assigned.
Education and Experience:- A bachelor's degree in accounting, finance, or a similar discipline is generally required for this role. Additionally, candidates must have at least five years of experience in credit and AR, with at least two of those years spent in managerial roles. An associate's degree and at least seven years of relevant experience is acceptable.
- Strong knowledge of credit risk assessment techniques, credit laws, and industry standards.
- In-depth understanding of credit risk factors and mitigation strategies.
- Experience in credit limit determination and monitoring customer credit lines.
- Familiarity with credit scoring models, credit monitoring systems, and accounting software.
- Familiarity with collections processes, including credit terms, and payment application.
- Proficiency in financial analysis, including reviewing financial statements and credit reports.
- Knowledge of accounting principles and practices related to accounts receivables
- Experience in the energy or utilities industry is a plus.
Benefits:- Wellness Discount
- Medical, Dental & Vision Plans
- 401(k) with 4% Company Match and 3% Employer Discretionary Contribution
- Tuition Reimbursement Program
- Transportation Stipend
- ORCA Card
- Remote Fridays
- 2 personal days
- 3 weeks' vacation
