About the RoleSuno is seeking a Creator Community & Scaled Programs Manager to help grow and support Suno's creative programs at scale, including Spark, our artist incubator program, and Hooks, our short-form music video feed.
This role focuses on running strategies that support developing creatives and the broader Suno community at scale, from program mechanics to community engagement to large-scale education initiatives, as program volume grows.
Listen to the song we made about it: https://suno.com/s/smf3GjY6OYRuBbWP
What You'll Do- Identify, activate, and engage high-potential Suno-native users and developing creatives and artists into retentive and engaging communities
- Provide one-to-many support, education, and resources to creatives
- Evolve programs from manual sourcing toward more scalable, system-driven models
- Build and run scalable support systems for Spark, Hooks, and future creative programs, including inbox workflows, onboarding flows, FAQs, help resources, office hours, and community touchpoints
- Monitor program health and iterate on mechanics accordingly
- Ensure a consistent and high-quality creator experience while operating at scale
- Translate recurring creator questions, product friction, and community feedback into clear insights for Creator Partnerships, Product, Trust & Safety, and Marketing
- Partner with Creator Operations to improve tracking, tooling, automations, ticketing systems, and reporting across creator programs
What You'll Need- 4+ years of experience in community management, creator management, or program management at a tech or creator platform
- Strong builder mindset - you enjoy creating systems, not just running them
- Experience working with high-volume workflows and scaling processes across large user bases
- Proficiency in Google Sheets / Excel (required); experience with automation tools, lightweight scripting, or AI-assisted workflows is a strong plus
- Experience working with CRMs and operational tooling, with a focus on workflow design
- Strong organizational and execution skills; ability to manage multiple systems and workflows simultaneously
- Comfort with ambiguity and early-stage environments; ability to turn messy processes into structured systems
- Strong written communication skills; ability to create clear documentation and external-facing materials
- Interest in creator ecosystems, marketplaces, or music is a plus
Perks & Benefits for Full-Time Employees- Company Equity Package
- 401(k) with 3% Employer Match & Roth 401(k)
- Medical, Dental, & Vision Insurance (PPO w/ HSA & FSA options)
- 11 Paid Holidays + Unlimited PTO & Sick Time
- 16 Weeks of Paid Parental Leave
- Creative Education Stipend
- Generous Commuter Allowance
- In-Office Lunch (5 days per week)
Additional Notes- Applicants must be eligible to work in the US.
- This role requires working onsite at our office in Los Angeles
Compensation$130K-$180K base salary, plus equity, depending on experience and fit
