Salary : $88,628.80 - $110,427.20 Annually
Location : County of San Mateo, CA
Job Type: Regular
Job Number: X151B
Department: Superior & Municipal Courts
Opening Date: 10/01/2026
Closing Date: 10/19/2026 11:59 PM Pacific
Bargaining Unit: 40

Description
Position Overview
Located at the Hall of Justice in Redwood City and branch facilities throughout San Mateo County, the Superior Court of California is seeking a dynamic, solutions-driven Courts Senior Information Technology Technician. This is a Tier-2/Tier-3 hands-on technical role bridging advanced endpoint engineering, enterprise systems administration, and white-glove customer support for judicial officers, courtroom staff, and court administration.

The ideal candidate operates like a modern systems administrator on the ground: highly proficient in Microsoft 365 administration, Windows enterprise deployment, active directory/identity management, and cloud collaboration, paired with an innate ownership mindset and exceptional customer service acumen under pressure.
Examples Of Duties
1. Microsoft 365, Identity & Systems Administration

• Perform administration across Microsoft 365 tenant services, including Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, and Intune/Entra ID (Azure AD).
• Manage hybrid Active Directory objects, group policies (GPOs), RBAC user permissions, distribution lists, shared mailboxes, and multi-factor authentication (MFA).
• Deploy and maintain endpoint configurations using modern imaging and management solutions (Autopilot, Intune, MDM/RMM platforms, PowerShell automation).
• Monitor endpoint security posture, verify antivirus/EDR agent health, ensure Windows monthly patch compliance, and remediate local security vulnerabilities.

2. Tier-2/3 Endpoint Engineering, Courtroom AV & Network Diagnostics

• Serve as escalation authority for complex desktop, laptop, and peripheral issues across physical and virtual Windows 11/10 environments.
• Configure, troubleshoot, and support courtroom audiovisual (AV), digital court recording (ECR), video arraignment, and hybrid remote hearing platforms.
• Diagnose network-edge connectivity anomalies, including Ethernet port patching, 802.1X authentication, DHCP/DNS reservations, and local switchport VLAN validation.
• Author and maintain runbooks, standard operating procedures, and asset documentation in the IT service management (ITSM) and knowledge base systems.

3. High-Touch Customer Service & Technical Leadership

• Deliver calm, professional, white-glove technical support to judges, courtroom clerks, executive management, and operational divisions during time-sensitive court proceedings.
• Take end-to-end ownership of service tickets from initial triage through resolution, providing transparent communication and root-cause follow-through.
• Mentor, guide, and cross-train junior IT technicians on troubleshooting methodology, ticketing discipline, and standard operating procedures.

Qualifications
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying.

Experience: To be successful in this position, the ideal candidate will have at least, three (3) years of progressive, hands-on experience in IT technical support, desktop engineering, or systems administration. Experience must demonstrate direct administration of Microsoft 365, Active Directory, enterprise endpoint management, and high-touch customer support. (An Associate or Bachelor's degree in Computer Science, Information Systems, or a related field may substitute for up to one year of experience).

Desirable Certifications: Microsoft Certified: Modern Desktop Administrator / Endpoint Administrator (MD-102), Microsoft 365 Certified: Fundamentals (MS-900), CompTIA Network+, CompTIA Security+, or equivalent vendor credentials are strongly preferred.

Application/Examination
This recruitment is Open & Promotional. County of San Mateo and Superior Court employees with at least six months of continuous service receive five (5) promotional preference points upon passing.

• Application Screening: Pass/Fail evaluation based strictly on qualifications and technical screening responses in the Supplemental Questionnaire.
• Panel Examination: Weighted 100%. Oral panel interview including practical troubleshooting scenarios evaluating diagnostic rigor, M365 competency, and customer de-escalation skills.

Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in County of San Mateo, California and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply.

Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.

TENTATIVE RECRUITMENT SCHEDULE
Final Filing Date: Monday, October 19, 2026 at 11:59 PM PST
Application Screening: Week of October 26, 2026Combined Civil Service and Departmental Panel Interview: Week of November 2, 2026 or November 9, 2026

Analyst: Aarin Bailey (10012026) (Senior Information Technology Technician - Courts X151)
We invite you to explore our page for a snapshot of the comprehensive and competitive benefits available to eligible employees of the County of San Mateo. From health and wellness to financial security, our benefits are designed to support you at every stage of your career. (Please note that benefits are subject to change.)

In addition to core benefits, the County is proud to offer a variety of wellness and professional development programs to help you grow both personally and professionally. Most of these enriching opportunities are available during work hours and come at no cost to you.

As a County employee, you'll also be covered by the federal Social Security system, earning valuable retirement benefits based on your salary and years of service.
01

IMPORTANT: Applicants for this position are required to submit responses to the following supplemental questions. Your responses will give us additional information about your background and experience related to this position and will be used in the screening and selection process. While we understand AI can be a useful tool, please craft your responses to these questions yourself. We are interested in your description of your qualification. Be concise and specific. Neatness, clarity of expression, grammar, spelling and ability to follow instructions will be considered in the evaluation process. A resume will not be accepted as a substitute for your responses. I have read and understand this information.

• Yes
• No

02

Applicant Integrity & Direct ExperienceOur evaluation committee reviews responses for concrete technical detail, administrative commands, and authentic incident descriptions. Do you certify that the examples provided in this questionnaire represent your own direct professional work and technical troubleshooting?By selecting 'Yes', you are certifying your responses represent your own direct professional work.

• Yes
• No

03

Microsoft 365 & Identity TroubleshootingA courtroom clerk reports that their Outlook desktop client fails to connect to Exchange Online, displaying 'Disconnected' and repeatedly prompting for credentials. At the same time, their OneDrive sync client is throwing authentication errors, though they can access other local network resources.Technical Prompt (Max 250 words):Detail your step-by-step diagnostic workflow. What specific checks do you run in Microsoft 365 Admin Center / Entra ID (Azure AD), on the local Windows endpoint (Credential Manager, Modern Auth/OAuth, device registration status), and what commands or logs do you inspect to isolate and resolve the root cause?
04

High-Stakes Customer Support & De-escalationFive minutes before a scheduled criminal hearing, a judicial officer contacts the service desk in high distress: their courtroom bench display and video conference feed for an in-custody remote appearance have frozen, and courtroom proceedings cannot begin.Scenario Prompt (Max 250 words):How do you manage this interaction? Describe your customer communication approach to de-escalate the user's stress while simultaneously triaging the technical failure under extreme time constraints. Please provide a specific example from your work experience that demonstrates your skills in action.
05

Endpoint Engineering & Systems Administration DepthSenior Technicians serve as the bridge between desktop support and infrastructure engineering.Systems Administration Prompt (Max 250 words):Describe an automated script (PowerShell, batch, or MDM policy) or standardization process you personally engineered to resolve a recurring endpoint or deployment problem across multiple machines. What was the issue, how did you build and test the fix, and how did it improve operational efficiency for your team?
06

How did you learn about this position?

• County of San Mateo Website
• County of San Mateo Job Interest Card Notification
• County Hosted Virtual Event
• County Hosted Job Fair
• CalOpps.org
• Civic Match
• College/University Career Center
• Community-based Organization Posting
• Facebook/Instagram
• Friend or Relative
• GovernmentJobs.com
• Indeed
• Job Fair
• LinkedIn
• Professional Publication/Website (Please specify in next question)
• X (formerly called Twitter)
• Zip Recruiter
• Other (Please specify in next question)

07

If you answered, "Professional Publication/Website" or "Other" to the above question, please indicate below how you learned about this position. Your response to this question will help us in better marketing County jobs. Type NA if not applicable.
Required Question