Job OverviewWe are seeking a highly skilled and experienced Operations Manager to oversee our premium dining restaurants. The successful candidate will be responsible for managing day-to-day operations, ensuring the restaurants operate efficiently, effectively, and to the highest standards of quality and service. The Operations Manager will work closely with senior management, culinary teams, and front-of-house staff to meet business objectives, deliver exceptional guest experiences, and achieve financial targets.
Key ResponsibilitiesOperational Management:- Develop and implement operational policies and procedures to ensure smooth restaurant operations
- Monitor restaurant performance metrics and identify opportunities for improvement
- Manage inventory, supplies, and equipment to maintain optimal stock levels
- Maintain a safe and sanitary working environment for all staff and guests
- Ensure compliance with all health, safety, and regulatory requirements
Financial Management:- Develop annual budgets for the restaurants and monitor performance against targets
- Ensure restaurants operate within budget, making appropriate adjustments as necessary
- Review and analyze financial statements to identify trends and opportunities for improvement
- Develop and implement strategies to increase revenue and reduce costs
Staff Management:- Recruit, train, and develop high-performing staff at all levels of the organization
- Develop and implement employee engagement and retention programs
- Ensure staff are motivated, well-trained, and equipped to deliver exceptional guest experiences
- Build and maintain strong relationships with culinary teams, front-of-house staff, and senior management
Guest Experience:- Ensure all guests receive exceptional service and that restaurants deliver on brand promise
- Develop and implement programs to enhance the guest experience
- Monitor guest feedback and use insights to inform future initiatives
- Identify opportunities to increase customer loyalty and repeat business
Reports To: Group PresidentQualifications and Requirements- Bachelor's degree in Hospitality Management or related field
- Minimum 10 years of experience in restaurant management, with at least 5 years in a leadership role
- Proven track record of success in managing high-end, premium dining restaurants
- Strong financial acumen and experience managing budgets and financial statements
- Excellent communication and interpersonal skills
- Exceptional problem-solving and decision-making abilities
- Strong leadership and staff management skills
- Ability to work under pressure and meet tight deadlines
- Passion for delivering exceptional guest experiences
