Position SummaryWe are seeking an experienced
ServiceNow Software Engineer IV to lead the evolution of the enterprise
Unauthorized Change Detection (UCD) capability within a large enterprise IT Service Management environment. This role combines hands-on ServiceNow development with strategic ownership of the UCD program, partnering with engineering, security, infrastructure, and business stakeholders to enhance change detection, automate workflows, and strengthen governance.
This is a highly technical role requiring production-level ServiceNow development experience along with the ability to drive long-term process improvements and operational maturity.
Location: Cincinnati, OH (Onsite)
Job Type: Full-Time Contract
Key Responsibilities- Develop production-ready ServiceNow solutions for Unauthorized Change Detection.
- Design and enhance Business Rules, Script Includes, Flow Designer, and IntegrationHub solutions.
- Define and improve the enterprise UCD strategy.
- Gather business and technical requirements and translate them into scalable ServiceNow solutions.
- Integrate Tripwire Enterprise and other detection tools with ServiceNow.
- Automate reconciliation between unauthorized change alerts and approved change records.
- Design dashboards, operational metrics, and executive reports.
- Partner with Engineering, Security, Infrastructure, and Change Management teams.
- Drive process automation and continuous operational improvements.
Required Skills- Strong hands-on ServiceNow Development experience
- ServiceNow Change Management
- Business Rules
- Script Includes
- Flow Designer
- IntegrationHub
- Unauthorized Change Detection (UCD)
- Tripwire Enterprise
- ITSM & CMDB
- Requirements Gathering
- Process Improvement
- Stakeholder Management
Preferred Skills- File Integrity Monitoring (FIM)
- Splunk
- QRadar
- Microsoft Sentinel
- Elastic SIEM
- Chronicle
- Event Management
- Discovery
- Governance & Compliance
Compliance ExperienceExperience working in environments supporting:- SOX
- PCI DSS
- NIST 800-53
- CIS Controls
- ISO 27001
Preferred Candidate Profile- Strong ServiceNow development and coding experience.
- Experience implementing and managing Unauthorized Change Detection solutions.
- Ability to work with cross-functional technical and business teams.
- Excellent analytical, communication, and problem-solving skills.
- Experience driving automation, governance, and operational excellence within enterprise IT environments.
