- Collaborate with vendor support, including Hyland Software support teams, to troubleshoot issues, implement solutions, and support software upgrades and enhancements within the Perceptive Content platform
- Opportunity to grow into systems administration and systems engineering responsibilities while supporting an enterprise Perceptive Content environment.
- Gain hands-on experience supporting enterprise workflow and document management solutions used in mission-critical Government operations
- Exposure to a broad range of responsibilities, including help desk support, technical troubleshooting, workflow improvements, vendor coordination, testing, and operational support
- Work closely with customers to streamline business processes, optimize workflows, and ensure reliable system performance across the environment
- Participate in testing activities, including system validation and User Acceptance Testing (UAT), to support successful deployments and functionality verification
- Engage with Government leadership and stakeholders to gather priorities, provide status updates, and maintain effective communication across technical and functional teams
- Translate user and mission requirements into workflow improvements.
- Communicate technical dependencies, risks, issues, and impediments to the broader technical team to support informed decision-making and delivery planning
- Manage assigned tasks and projects independently while maintaining strong collaboration and coordination with cross-functional team members
- Support day-to-day operational activities, troubleshooting, documentation, and customer support efforts in a dynamic production environment
- Demonstrate a willingness to learn and support the Perceptive Content product suite, with training and product-specific knowledge transfer provided by the team as needed
Required:- Bachelor's degree with 3 years of software development/engineering experience and 2 years supporting a specific COTS technology (Windows, Java, SQL/SQL Server). Seven years of experience may substitute for a degree
- Experience troubleshooting and resolving COTS technology issues
- Experience creating and maintaining technical documentation
- Strong interest in system engineering or administration
- Excellent communication skills with team members, customers, and Government stakeholders
- Willingness to learn new technologies and COTS products
- Ability to complete Perceptive Content/Installer certification through Hyland within six months
- Comfortable working independently while collaborating effectively with the team
Desired: - Experience with Agile development methodologies
- Proficient with Atlassian tools (Jira, Confluence)
- Experience with Perceptive Content or other content/workflow management systems
The estimated salary range for this position is between $120,000-$160,000 (annualized USD). This range reflects the typical pay for the role and is one part of the company's comprehensive compensation package. Actual salaries are influenced by several factors, such as location, the individual's education, skills, experience, and competencies, as well as contract affordability and organizational needs.
What's in It for You?Flexible work environment
A team mentality - work with friendly, like-minded professionals
Work with innovative, cutting edge technologies
Enjoy extremely competitive compensation and benefits
A work-life balance you can count on
Opportunities to grow and advance your career on our dime
The Benefits You Get with FreedomAmazing benefits including matching 401k, fully paid medical, and more
Generous paid time off - including paid site closure days
Competitive salary offerings
Paid training and tuition reimbursement
Referral bonuses
Fully paid life and disability
Annual logo wear allowance
Company sponsored events (game nights, holiday party, summer party, happy hours)
