Job Summary

The Corporate Quality Manager is an actively engaged, site-focused quality leader responsible for improving quality performance across all manufacturing sites. Partnering with plant and functional leaders, this role strengthens quality ownership, standardizes critical processes, builds site capability, and leads cross-site initiatives. The manager coaches quality and operations teams, removes barriers to sustained execution, and uses performance data to drive accountability. The role also supports PCI, ISO, and other compliance requirements, while primarily focusing on quality culture and manufacturing results.

Objectives and Key Outcomes

Quality Leadership and Accountability:
• Lead the quality step-change strategy and execution plan across all eight manufacturing sites, translating priorities into clear site-level actions and measurable results. • Lead the enterprise quality improvement strategy, translating priorities into clear site-level actions, ownership, and measurable results.
• Partner with plant and functional leaders to strengthen accountability, disciplined follow-through, and alignment around common standards.
• Coach and develop plant quality leaders, supervisors, and frontline teams in problem solving, decision making, and quality leadership.
• Establish a consistent operating rhythm to review performance, address barriers, assign actions, and confirm sustained improvement.
• Provide enterprise level leadership with clear assessments of quality performance, risks, priorities, and progress.

Manufacturing Quality and Process Improvement:
• Use In-Process Accuracy, First-Pass Quality, defects, scrap, cost of quality, customer issues, and other measures to identify trends, set priorities, and drive corrective action.
• Lead cross-site problem solving for recurring or high-impact issues, ensuring corrective actions address root causes and deliver sustained results.
• Standardize critical manufacturing and inspection processes while maintaining clear site ownership for execution.
• Identify, validate, and scale effective practices across the manufacturing network.
• Partner with Production, Engineering, Drafting, Project Management, and other functions to prevent quality issues and improve manufacturability.
• Facilitate site level implementation of practical visual controls, layered process audits, standard work, and daily quality-management routines.

Quality Culture, Customer Focus, and Compliance Support:
• Build a culture in which operations owns quality and employees consistently demonstrate accountability, prevention, standardization, and continuous improvement.
• Develop and deliver leadership, problem-solving, and quality-process training that strengthens site capability.
• Ensure customer quality concerns receive timely containment, effective root-cause analysis, and permanent corrective action.
• Partner with the corporate compliance function to support PCI, ISO, and other certification requirements.
• Use audits and assessments to identify operational risks, strengthen processes, and uncover improvement opportunities.

Competencies

: Consistently achieves measurable quality and operational improvements, even under challenging conditions.

: Coaches plant leaders and quality teams to build capability, ownership, and long-term bench strength.

: Translates enterprise quality priorities into coordinated, practical plans across multiple manufacturing sites.

: Improves manufacturing systems and standard work with a focus on prevention, consistency, and sustained performance.

: Navigates a multi-site organization effectively and builds alignment across operations, quality, engineering, and leadership.

: Uses data, operational insight, and sound judgment to prioritize and solve complex manufacturing quality problems.

: Builds strong partnerships with plant teams and functional leaders to achieve shared quality objectives.

: Clearly communicates expectations, performance gaps, priorities, and actions to audiences ranging from frontline teams to executives.

: Creates ownership and commitment by involving site leaders and employees in improving how quality is achieved.

: Gains confidence through credibility, consistency, direct communication, and reliable follow-through.

Required KSA and Qualifications:
• Bachelor's degree in Engineering, Manufacturing, Operations, Quality, Business, or a related field;
• Minimum of 7 years of progressive leadership experience in manufacturing operations, quality, or continuous improvement, including responsibility for influencing performance across multiple sites or business units.
• Demonstrated success leading enterprise or multi-site change initiatives that produced measurable improvements in defects, rework, first-pass quality, customer performance, or cost of quality.
• Strong people leadership, coaching, facilitation, conflict-resolution, and change-management skills.
• Working knowledge of Lean Manufacturing, structured problem solving, root cause analysis, corrective action, process control, and performance-management systems.
• Ability to interpret quality and operational data, identify systemic trends, and convert insights into focused action plans.
• Experience in precast concrete, construction products, or another complex manufacturing environment is preferred.
• Knowledge of PCI, ACI, ISO 9001, CSA, or DOT quality requirements is preferred; certifications are beneficial but are not the primary qualification for this role.

Working Conditions:
• This position requires substantial domestic travel (~50%) to plant and customer job sites.
• Regular exposure to plant/yard conditions including weather, noise, dust, and machinery.
• This position will require frequent visits to a manufacturing or construction site. Personal Protective Equipment is to be worn in designated areas as required.