Cognizant

Core Operations Lead

Cognizant • $125K *
Boston, MA 02115In-Person
Transportation
Less than 5 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of experience in 24/7 operational environments.
  • Strong knowledge of SLAs and KPI management.
  • Proven track record in vendor management.
  • Excellent organizational and time-management skills.
  • Ability to thrive under pressure with a solution-oriented mindset.
  • Effective communication and interpersonal skills for team engagement.
  • Expertise in performance management techniques.

Responsibilities

  • Manage seamless 24/7 autonomous vehicle operations.
  • Implement efficient shift management processes.
  • Ensure compliance with SLAs and consistent KPI achievement.
  • Conduct performance reviews to enhance staff effectiveness.
  • Develop contingency plans for operational disruptions.
  • Maintain operational documentation and procedures.
  • Prepare and present regular business performance reports.

Benefits

  • Medical/Dental/Vision/Life Insurance
  • Paid holidays and Paid Time Off
  • 401(k) with contributions
  • Long-term/Short-term Disability coverage
  • Paid Parental Leave
  • Employee Stock Purchase Plan
Full Job Description
This role is On Site, and all candidates must reside in the United States.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

If you're a dynamic leader with a passion for operational excellence and innovation, we invite you to join our forward-thinking team and contribute to the future of autonomous vehicle operations. Apply today!

Key Responsibilities

Operations Management
  • Be responsible for and ensure seamless 24/7 AV operations while maintaining service continuity.
  • Implement and govern efficient shift management processes.
  • Monitor and maintain compliance with SLAs while ensuring KPIs are consistently met.
  • Conduct regular performance reviews to assess and enhance staff performance.
  • Develop and implement contingency plans to mitigate operational disruptions.
  • Ensure all activities are pre-planned, structured, and driven with precision.
  • Maintain up-to-date operational documentation and standard operating procedures.

Vendor Management
  • Manage vendor relationships to ensure adherence to program metrics and contractual obligations.
  • Hold vendors accountable through performance reviews and issue resolution.
  • Develop productive partnerships to optimize vendor performance and service delivery.

Performance Management
  • Conduct regular performance reviews to evaluate and improve staff capabilities.
  • Provide mentor and professional development opportunities to build a high-performing team.
  • Address performance gaps through corrective actions and support mechanisms.
  • Nurture a positive, collaborative, and growth-oriented work environment.

Reporting and Reviews
  • Prepare and present comprehensive weekly, monthly, and quarterly business reviews.
  • Analyze operational data to identify trends, insights, and areas for improvement.
  • Deliver detailed performance reports to stakeholders with actionable recommendations.

Problem Solving
  • Proactively identify and resolve operational challenges to ensure business continuity.
  • Develop innovative solutions to improve efficiency and productivity.
  • Perform effectively and make decisions in fast-paced, high-pressure scenarios.

Required Skills and Experience
  • Proven track record managing 24/7 operational environments.
  • Availability to travel Internationally for new Markets when required.
  • Strong understanding and application of SLAs and KPI-driven management.
  • Demonstrated experience in vendor management and holding vendors accountable.
  • Exceptional organizational, planning, and time-management skills.
  • Adept at thriving under pressure with a proactive, solution-oriented mentality.
  • Strong communication and interpersonal skills to engage effectively across teams.
  • Expertise in performance management, including reviews, coaching, and corrective measures.

Preferred Skills and Experience
  • Prior experience in the autonomous vehicle industry or a similar field.
  • Ability to implement industry best practices and innovative approaches to operations.

Salary and Other Compensation:

Applications will be accepted until July 9th, 2026.

The annual rate for this position is $125,000.00 per year, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Disclaimer: The yearly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

About Cognizant

TriZetto is Powering Integrated Healthcare Management. With technology solutions touching more than half the U.S. population today, TriZetto is uniquely positioned to drive the convergence of core benefit administration, care management and constituent engagement. TriZetto provides premier information technology solutions that enable payers and other constituents in the healthcare supply chain to improve the coordination of benefits and care for healthcare consumers.

Cognizant Careers

Join the vibrant team at Cognizant, a leading provider of information technology, consulting, and business process services. Cognizant is not just a company; it's a community where innovation, leadership, and diversity are valued and where every team member is encouraged to thrive.

Work You’ll Do

At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — not just for today but for the future. This commitment to growth and sustainability is what makes Cognizant a unique place to advance your career.

Explore Job Opportunities

Whether you're looking for an entry-level position or a more senior role, Cognizant offers a plethora of job opportunities that could be perfect for you. Our hiring process is designed to be transparent and engaging, ensuring that every candidate is able to showcase their skills and potential fully.

Innovative Work

Join a team where innovation is at the core of everything we do. Cognizant’s professionals are not just part of a company; they're part of a groundbreaking environment that combines technology, insights, and leadership to foster innovation across global industries.

Internship Programs

Kickstart your career with Cognizant’s internship programs. These opportunities allow you to gain hands-on experience, develop your professional skills, and network with experts in your field. An internship at Cognizant is a stepping stone to full-time employment and a chance to see how your studies apply in the real world.

Professional Growth and Development

Cognizant is committed to the professional growth of its employees. With access to cutting-edge training, leadership programs, and diversity initiatives, you can build a career that’s equipped for the demands of tomorrow’s business landscape.

Benefits and Culture

Our employees enjoy a range of benefits designed to support their physical, financial, and emotional well-being. Cognizant’s culture is built on a foundation of respect and inclusivity, where everyone’s contribution is valued. Join us and be part of a team that celebrates diversity and is driven to make a positive impact on the world.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Ready to take the next step in your career journey? Explore the exciting employment and career opportunities waiting for you at Cognizant.

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Networking and Interviews

Enhance your career prospects at Cognizant through our robust networking events. Prepare your resume, sharpen your interview skills, and connect with leaders across the industry to unlock new career paths. At Cognizant, we don’t just offer jobs; we offer career journeys. Be part of a team that’s committed to your long-term career growth and professional development. Join Cognizant today and be a part of our success story.
Learn more about Cognizant
Size
340,400 employees
Market Cap
$28.7 billion
Industry
Information Technology
Net Income
$1.3 billion
Founded
1994
5 Year Trend
+6.5%
Revenue
$16.6 billion
NASDAQ
CTSH
* Ladders Estimates

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