About the Role

The Workplace Experience Manageris an integral part of Lathams Workplace Experience (WE) team.This role will be responsible for the development and execution of strategies and procedures and to deliver a global best-in-class experience for personnel and clients of the firm, whether remote or in-person, while leading and empowering a team to provide top-notch service to our colleagues and clients, and contributing to the strategy and vision of the workplace experience for the office and the team. This role will be located in our Boston office. Please note that this role requires an in-office presence.

Responsibilities & Qualifications

Other key responsibilities include:

• Partnering with office administration, department managers, and regional leadership to deliver a top-quality, global, client-focused working experience
• Strategizing, creating, and implementing experience-related guidelines, best practices, and standards with the global WE team
• Supervising, managing, and motivating, team members, while setting clear team goals and objectives aligned to global vision
• Promoting effective and collaborative work practices, exhibiting highly professional and ethical standards, and building strong and accountable relations throughout the local office and across the firm
• Recruiting and training talent, identifying professional development opportunities for the team, and effectively coaching team and individuals to enhance their performance and achieve desired outcomes
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

Wed love to hear from you if you:

• Demonstrate knowledge of health and safety standards and regulations
• Display the ability to utilize and navigate various technology platforms and applications
• Possess the ability to work a flexible schedule, including evenings and occasional weekend shifts

And have:

• A Bachelors degree; significant experience will be considered in lieu of a Bachelors degree
• A minimum of seven (7) years hospitality or customer service management experience
• Hotel management, facility/office management, law firm, or corporate environment experience, preferably

Benefits & Additional Information

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Lathams comprehensive benefit program which includes:

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

#MidSenior

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Pay RangeUSD $120,000.00 - USD $130,000.00 /Yr.