Job DescriptionThe Coordinator, IS Regional Office serves as the technical lead and senior escalation resource for regional support operations. This role is responsible for delivering hands-on technical solutions, driving issue resolution, and ensuring operational consistency, while partnering with the Regional IS Manager to support day-to-day activities.
Primary Responsibilities and/or Essential functions:- Serve as the primary escalation point for complex technical issues across desktop, mobile, and conference technologies
- Provide advanced troubleshooting and hands-on resolution of issues related to:
- Windows 11 and macOS environments
- Microsoft Office Suite and Outlook
- Laptop configuration and deployment
- Smartphones and mobile device management
- Virtual Machines
- Document management systems
- File share document access
- Configure, support, and troubleshoot Zoom and other conference room technologies ensuring reliable operation of AV and meeting room systems
- Assist in distributing work across team members and balancing deskside vs. remote support
- Support cross-office collaboration (Silicon Valley, San Francisco, Los Angeles) to manage workload and knowledge sharing effectively
- Identify trends and recommend improvements to tools, workflows, and support processes to Regional IS manager
- Promote effective use of the knowledgebase and standard troubleshooting practices
- Assist with training, onboarding, and offboarding for Weil staff; partnering with the NY Training team to identify and standardize training requirements.
- Provide guidance and technical mentoring to team members
- Ensure consistent follow-up and clear communication with users
- Build and maintain strong relationships with end users and IS escalation teams
- Any additional responsibilities as required by management.
Knowledge, Skills & Abilities: - 5+ years of IT support experience with strong hands-on technical expertise
- Previous team lead/coordinator experience.
- Previous experience overseeing team workflow.
- Advanced knowledge of:
- Windows 11, Microsoft Office Suite, and Outlook
- macOS and virtual desktop environments
- Laptop provisioning and new hire setups
- Mobile device management (Intune) and smartphone configuration
- Conference room technologies (Zoom, AV systems)
- Document management systems
- Experienced with ticketing systems
- Highly organized and comfortable communication with all levels of staff
- Proven ability to troubleshoot complex technical issues independently
- Strong communication and problem-solving skills
- Ability to lead through influence without direct authority
- Experience in a professional services environment preferred
Education/Certifications:- Bachelor's degree preferred or equivalent experience
Estimated hourly rate is $57.69 - $68.68 ($105,000 - $125,000 annually). This position is overtime and bonus eligible. Compensation decisions within the range are dependent on the facts and circumstances of each case including but not limited to the individual's skills, experience, and qualifications.
Weil, Gotshal & Manges LLP offers a competitive compensation package comprised of base pay and discretionary year-end bonus for eligible employees. Benefits include, but are not limited to medical, dental, vision, disability coverage, life insurance, flexible spending plan and a 401K plan. Weil also offers generous paid time off and holidays.
