United States Steel Corporation

Coordinating Manager - Customer Experience

United States Steel Corporation • $90K — $110K *
Pittsburgh, PA 15237In-Person
Manufacturing & Automotive
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in business administration, communications, marketing, supply chain management or a closely related field.
  • At least five years of experience in customer service, sales or a closely related function.
  • Experience in the steel, metals, industrial OEM, or closely related industry; automotive industry experience preferred.
  • Ability to communicate effectively at all levels of the organization.
  • Previous supervisory and/or project management experience strongly preferred.
  • Ability to develop and motivate others.
  • Ability to effectively use Microsoft Office and understand complex relational databases.
  • Ability to travel up to 25%.

Responsibilities

  • Provide oversight and guidance to Customer Experience Analysts for high-quality service.
  • Identify emerging customer service issues and develop proactive solutions.
  • Set priorities and manage resource allocation for assigned teams.
  • Drive continuous improvement through established quality standards and performance analysis.
  • Provide performance feedback, coaching, and conduct regular reviews for team members.
  • Assess training needs and implement employee development plans.
  • Ensure effective communication and interaction between departments and senior management.
  • Implement initiatives for achieving Sales and Customer Experience departmental goals.

Benefits

  • Collaborative work environment focused on team goals.
  • Opportunities for employee development and training.
  • Engagement in high-impact projects affecting customer satisfaction.
  • Access to senior management for clear communication and support.
  • Valued contribution to the overall success of U. S. Steel.
Full Job Description
Job Description

The Manager-Customer Experience is responsible for teams of Customer Experience Analysts and close cooperation with Regional Sales Manager(s), for the overall customer service effectiveness for assigned industry group(s). Understands current business challenges and works towards resolving recurring problems and issues.

Additional responsibilities include the following:
  • Provides oversight and guidance to assigned teams of Customer Experience Analysts to ensure high quality, efficient customer service.
  • Understands industry segment(s) and identifies emerging issues which may impact customer service. Proactively recommends and assists in developing and implementing solutions.
  • Sets priorities and allocates resources for assigned teams. Maintains appropriate staffing levels and accurate staffing models to ensure department goals are met and workloads are distributed appropriately.
  • Drives continuous improvement by establishing, maintaining, and communicating quantity and quality standards. Reinforces these standards through the analysis and communication of results. Holds individuals and teams accountable to these standards and results.
  • Provides statistical and performance feedback and coaching on a regular basis to team. Writes and delivers performance reviews.
  • Assess training needs and creates, implements and tracks employee development plans. Supports, delivers and/or participates in training as necessary.
  • Ensures and coordinates proper levels of communication and interaction with various departments and senior management. Builds a team environment to support organizational goals.
  • Ensures that short- and long-term initiatives are implemented in order to deliver the desired results of the Sales and Customer Experience departments.
  • Ensures that each team member feels that their work is valued, appreciated, and meaningful to the success of U. S. Steel.
Requirements:
  • Bachelor's degree in business administration, communications, marketing, supply chain management or a closely related field.
  • At least five years of experience in customer service, sales or a closely related function
  • Ability to communicate effectively at all levels of the organization
  • Ability to develop and motivate others
  • Ability to use appropriate judgment in upward communication regarding employee or team concerns
  • Experience in the steel, metals, industrial OEM, or closely related industry
  • Automotive industry experience highly preferred
  • Ability to effectively use Microsoft office and understand the underlying principles of complex relational databases
  • Previous supervisory and/or project management experience strongly preferred
  • Ability to travel up to 25%


Competency Summary

At U. S. Steel all employees are expected to display the following core competencies every day to advance corporate, team and individual goals:

Think: Think Critically and Drive Change
Lead: Develop Talent and Collaborate
Do: Empower Performance and Deliver Results

About United States Steel Corporation

United States Steel Corporation is an integrated steel producer with major production operations in the United States, Canada and Central Europe and an annual raw steelmaking capability of 27 million net tons. The company manufactures a wide range of value-added steel sheet and tubular products for the automotive, appliance, container, industrial machinery, construction, and oil and gas industries.

United States Steel Corporation Careers

Join the robust team at United States Steel Corporation, a leader in the steel industry, and propel your career to new heights with a company renowned for its commitment to innovation, leadership, and sustainability.

Work You’ll Do

At United States Steel Corporation, you will be part of a dynamic team that drives our legacy of innovation forward. Engage in work that shapes the future of the industry and contributes to sustainable solutions that impact the world. Our diverse workforce is committed to excellence and achieving superior results through teamwork and leadership.

Transform Your Career

United States Steel Corporation offers a unique platform for professionals to lead in the marketplace by combining industry expertise, leadership skills, and a commitment to innovation and growth. Our team members are at the forefront of the steel industry, driving change and transforming our operations to stay ahead of global demands.

Innovative Work Environment

Join our team of dedicated professionals who are not only experts in steel production but also pioneers in environmental stewardship and advanced manufacturing processes. Our commitment to innovation is evident in every project and strategy that drives United States Steel Corporation forward.

Be Part of a Great Team

United States Steel Corporation is not just a company; it’s a community. Here, you will find a culture that values diversity, leadership, and professional growth. Our team is made up of skilled professionals from various backgrounds, all contributing to our collective success. We offer extensive benefits, diversity training, and opportunities for career advancement.

Future-Proof Your Career

With United States Steel Corporation, your career path is filled with limitless opportunities for advancement. We support our team members with unmatched training, development programs, and leadership opportunities designed to foster professional growth and innovation.

Explore Job Opportunities

Whether you’re looking for a position in engineering, management, or production, United States Steel Corporation offers a variety of job opportunities to fit your skills and career goals. We are committed to hiring and developing the best talent to maintain our position as a leader in the steel industry.

United States Steel Corporation Employment Experience

Our hiring process is designed to identify and attract professionals who are passionate, curious, and driven. From the moment you submit your resume and throughout the interview process, you will experience a transparent and respectful journey. We value the skills and perspectives each team member brings to our company.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players who are ready to take their career to the next level.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Internship Programs

Kickstart your career with United States Steel Corporation’s internship programs. Gain valuable industry experience, build your professional network, and develop skills that will set you apart in the job market.

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Learn more about United States Steel Corporation
Size
24,540 employees
Market Cap
$6.1 billion
Industry
Manufacturing & Automotive
Net Income
-$1.1 billion
Founded
1901
5 Year Trend
+14.6%
Revenue
$9.7 billion
NASDAQ
X
* Ladders Estimates

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