Contractor Development Specialist- The core responsibility for this role is to lead the development and management of all Daikin branded residential dealer and contractor programs. This position will be responsible for challenging a team of cross-functional professionals capable of supporting the development, launch and management of Service Pro program plans and processes. Responsible for recruitment, development and growth of Service Pro Contractors.
Position Responsibilities may include;
- Continuously capture customer requirements from Daikin distributors, contractors, and internal sales and leadership through surveys, customer visits, meetings and marketing analysis.
- Document and prioritize requirements and program updates to develop and maintain the Service Pro program for premier contractors.
- Identify program value proposition and feature set and implement the road map for program development based on a highly valued and differentiated offering.
- Assist in defining, developing, updating and launching program materials and events, including program literature, guidelines, recruiting events, training, incentive trips, and customer tools by working with marketing department to create and execute prioritized support elements, tools, and collateral.
- Manage updates with contractors and maintain program and its value and attributes.
- Establish long-term plan for best practices, tracking/metrics, and enhancements.
- Track and communicate reports describing program progress and success related to contractor development.
- Manage the development of program training materials for Daikin sales team and distributor sales and marketing personnel.
- Manage goals, timing, workshops and events for contractor development.
- Provide input to marketing for advertising in industry periodicals and contractor lead generation needs for both consumer and trade.
- Develop and manage expense budget for program and incentives and identify required vendors to support program requirements and manage relationships and budgetary control.
- Develop program logistics to ensure customer usability and ease of doing business with Daikin.
- Introduce and enhance processes and automation to continuously improve the customer experience through recruitment, onboarding, development, and growth.
- Develop criteria to ensure Daikin is able to meet annual and long-term success metrics and program targets.
- Establish core requirements for program and ensure compliance by contractors and partners.
- Establish regular communications with Daikin sales team, distributors, and program contractors, and internal Daikin departments (products, marketing, logistics, training, etc.) to provide updates and ensure the program experience is positive and promotes partnership and unity.
- Manage flow of information, communications, across channel partner activities and the Service Pro network
- Perform additional duties as assigned by manager
Nature & Scope:
- Applies advanced knowledge of job area typically obtained through advanced education and work experience
- Manages projects and processes while working independently and with limited supervision
- Coaches and reviews the work of lower-level professionals
- Problems faced are difficult and sometimes complex; takes a new perspective on existing solutions
Knowledge & Skills:
- Ability to apply good judgement, strong work ethics and integrity on the job
- Strong ability to influence and interact to a wide spectrum of clients
- In-depth knowledge of sales and marketing techniques.
- Sales program management effectiveness experience.
- Comprehensive knowledge of Daikin products and services, customers, decision makers, sales processes and market trends.
- Proven track record of sales, and business development growth.
- Strong strategic planning, vision, organization and leadership skills.
- Ability to envision, develop, direct, manage, delegate responsibility and authority and motivate an organization.
- Outstanding interpersonal and relationship management skills.
- Excellent analytical skills - ability to translate data into information and apply to business decisions.
- Excellent communication, listening and collaboration skills; clearly convey and transmit information through written and verbal form including presentation skills.
- Ability to prioritize and function in a fast-paced environment and handle multiple projects.
- Ability to use good judgement and strong work ethics and integrity on the job.
- Ability to work effectively with peers, subordinate and superiors across complex organizations.
- Positive flexible attitude, with a can-do approach to solving challenges.
- Proficient using Microsoft Office including Word, Excel and Power Point.
Competency:
Experience:
- 10+ years sales and marketing experience preferably in the HVAC industry.
Education/Certification:
- High school diploma or GED equivalent. College education is preferred
People Management: No
Physical Requirements / Work Environment:
- Must be able to perform essential responsibilities with or without reasonable accommodations
Reports To:
- Manager, Contractor Development
